Blackberry 9000 Wireless network coverage troubleshooting, Cannot connect to a wireless network

User Guide Wireless network coverage

Subnet mask:

Type the subnet mask for the wireless access point to which your device should connect.

Primary DNS:

Type the primary DNS to which your device should connect.

Secondary DNS:

Type the secondary DNS to which your device should connect.

Default gateway address:

Type the default gateway IP address to which your device should connect.

Domain suffix:

Type the domain that your device uses to resolve host names into IP addresses.

Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

•Verify that your SIM card is inserted in your BlackBerry® device correctly.

•Verify that you have turned on the connection to the wireless network.

•Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.

•If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.

Related topics

Turn off a wireless connection, 209

Switch wireless networks manually, 212

I cannot connect to a Wi-Fi network

Try performing the following actions:

•Verify that you have turned on the connection to the Wi-Fi® network.

•Verify that you are in a Wi-Fi coverage area.

•If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually.

•Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct.

•If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks.

•If your device is associated with an email account that uses a BlackBerry® Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages.

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