Blackberry 9000 manual

User Guide

BlackBerry Bold 9000 Smartphone

Version: 4.6

Contents

Main Page Contents Page Page Page Page Page Page Page Shortcuts BlackBerry basics shortcuts Phone shortcuts Message shortcuts Attachment shortcuts Camera and video camera shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Typing shortcuts Search shortcuts Map shortcuts Page Phone Phone basics Find your phone number Make a call Answer a second call Turn on the speakerphone Dial an extension Dial using numbers or letters Switch applications during a call Make a call when the device is locked Emergency calls About emergency calls Make an emergency call Volume Adjust the volume Voice mail Check your voice mail Change the voice mail access number Speed dial Set up speed dial for a contact Change the contact assigned to a speed dial key Voice dialing Make a call using a voice command Check a status using a voice command Change the voice dialing language Turn off choice lists for voice commands Turn off voice prompts Set playback options for voice dialing Conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Disconnect a contact from a conference call Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact Call logs About call logs View call logs in a message list Add notes to a call log Change call log notes Send a call log Delete call log notes Call waiting Turn on call waiting Call forwarding About call forwarding Forward calls Add a call forwarding phone number Change a call forwarding phone number Delete a call forwarding phone number Call blocking About call blocking Block calls Change the call blocking password Fixed dialing Turn on fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing list Delete a contact from your fixed dialing list Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions TTY support About TTY support Turn on TTY support Multiple phone numbers About multiple phone numbers Phone options Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Stop ending calls when you insert your device in the holster Answer calls automatically when you remove your device from the holster Reset a call timer Phone shortcuts Phone troubleshooting I cannot make or receive calls My phone number appears as Unknown in the phone application I cannot check my voice mail I cannot make calls using a voice command My device does not recognize names or numbers in voice commands I cannot make a conference call Page Page Messages Message basics Composing messages Save a draft of a message Set the importance level for a message Sending messages Send an email message Send a PIN message Send an SMS text message Send an MMS message Reply to a message Forward a message Managing messages Open a message Page Email messages Email message basics Send an email message Delete the original text from a reply message File an email message Add, change, or delete an email message folder Forward messages from a specific email message folder to your device Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Options for email message filters Turn on an email message filter Change an email message filter Prioritize email message filters Delete an email message filter Email message options Check spelling automatically before sending email messages Set an out-of-office reply Request delivery or read confirmation for email messages View email messages in plain text format Stop loading pictures in HTML email messages Hide filed email messages Receive only the first section of long email messages PIN messages About PIN messages Find your PIN Send a PIN message Set a high importance level for received PIN messages SMS text messages SMS text message basics About SMS text messages Find your SMS phone number Send an SMS text message Options for SMS text messages Turn off AutoText for SMS text messages View more of the history in SMS text messages Store SMS text messages on your SIM card Request delivery notification for all SMS text messages Set how long your service center attempts to send SMS text messages Set a wireless network type for sending SMS text messages Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel MMS messages MMS message basics About MMS messages Find your MMS phone number Send an MMS message MMS message attachments Attach a media file to an MMS message Attach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS message Add a contact to your contact list from an MMS message MMS message options Request delivery or read notification for an MMS message Request delivery notification or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roaming Message list options Turn off the prompt that appears before you delete items Turn off the prompt that appears when you mark messages as opened Set how long your device stores messages Use color to differentiate work messages from other messages Change how a message list displays messages About multiple message lists Use one message list or multiple message lists Hide the new or unopened message indicator Hide sent messages View call logs in a message list Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter Message shortcuts S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a message with a pass phrase Attach a certificate to a message Download the certificate used to sign or encrypt a message Add a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages S/MIME-protected message status Digital signature indicators Encryption status indicators Check the status of a certificate or certificate chain S/MIME-protected message options Change your signing or encryption certificate Change the default signing and encryption option About message classifications Change the default message classification Change the size of S/MIME indicators in messages Change the encryption algorithms for S/MIME-protected messages Request delivery notification for signed S/MIME-protected messages S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device I cannot open an attachment in an encrypted message PGP protected messages PGP protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a PGP protected message with a pass phrase Download the PGP key used to sign or encrypt a message Add a PGP key from a message Add a PGP key from an attachment Attachment indicators in PGP protected messages Add connection information for a certificate server from a message PGP protected message status Encryption status indicators Digital signature indicators PGP protected message options Change your signing and encryption key Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Turn off the prompt that appears before a PGP protected message is truncated Turn off the prompt that appears when you use a PGP key that is not recommended for use Message troubleshooting I cannot send messages I am not receiving messages I cannot file email messages I cannot send SMS text messages I am not receiving SMS text messages The number of new or unopened messages is different than I expected Some messages no longer appear on my device A message or attachment does not appear or is truncated Page Page Attachments Attachment basics About attachments Open an attachment Download an attachment Open a link in an attachment View properties for an attachment Set font options for an attachment Search for text in a message, in an attachment, or on a web page Document attachments Open a password-protected .pdf file attachment View tracked changes in a document View the table of contents in a document Spreadsheet attachments Media attachments View a list of pages in a multi-page .tif file attachment Presentation attachments vCard contact attachments About vCard contact attachments Open a vCard contact attachment Add a contact to your contact list from a vCard contact attachment Attachment shortcuts Attachment troubleshooting Page Camera and video camera Take a picture Pan a picture Zoom in to or out from a picture Record a video Camera and video camera options Change the picture size Set picture quality Change the default size of the viewfinder Change the video size and format Camera and video camera shortcuts Camera and video camera troubleshooting I cannot save pictures or videos The flash dims or turns off Some pictures that I take are blurry Media Transferring and downloading media files About transferring media files Transfer a file between your device and your computer using the Roxio Media Manager Transfer a file between your device and your computer in mass storage mode Receive a media file using Bluetooth technology Send a media file Download a ring tone Download a Home screen background Playing media files and recording voice notes Page Keep backlighting on when you play a video About using a headset Managing media files Playlists About playlists Create a standard playlist Change a standard playlist Create an automatic playlist Repeat a playlist Rename a playlist Delete a playlist View properties for a media file Rename a media file Move a media file Delete a media file Viewing pictures View a picture Use a picture as the Home screen background View pictures as a slide show Change the number of seconds between slides in a slide show View pictures by name Zoom in to or out from a picture Pan a picture Rotate a picture Managing pictures Save a picture Sort pictures Hide album art from picture folders Rename a picture or picture folder Media card and mass storage mode options About media cards Format the device memory or a media card View the amount of available memory About file encryption Encrypt the files in the device memory and on a media card Turn off media card support Turn off mass storage mode Media shortcuts Media troubleshooting I cannot play a song or video on a web page I cannot open media files My device does not recognize my media card My device is not using the correct ring tone or Home screen background Browser Browser basics Browsing web pages Visit a web page Search the Internet Page Viewing, copying, and forwarding addresses Viewing pictures and playing media files Play a song or video on a web page Save a song or video from a web page View a full picture on a web page Browser bookmarks About bookmarks for web pages Add a bookmark for a web page Change a bookmark for a web page Send a bookmark for a web page Delete a bookmark for a web page Add a bookmark folder for web pages File a bookmark for a web page Web feeds About web feeds Subscribe to a web feed View web feed content Listen to web feed content Mark a web feed title as opened or unopened Change a web feed File a web feed Browser options Change the default browser view Change the home page or start page Change JavaScript options Change options for pictures and animation on web pages Change display options for web pages Change font options for web pages Set the character encoding for all web pages Receive a prompt before closing the browser or running a script Clear a browser cache Clear the browser history About browser configurations Set the default browser configuration Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn off browser push Browser push options Browser shortcuts Browser troubleshooting Page Date, time, and alarm Set the date and time Get the date and time from the wireless network automatically Change what appears on the display when your device is charging Change the clock face Display a second time zone Turn on bedside clock mode Set options for bedside clock mode Turn on the alarm Silence the alarm Change alarm notification options Use the stopwatch Set the timer Change timer notification options Date, time, and alarm troubleshooting The time on my device is incorrect Personal organizer Contacts Contact basics Add a contact Add a contact from a message, call log, or web page View a contact Change a contact Delete a contact Search for contacts in your organization's address book Manage contact lookup results Customizing contacts About custom ring tones Assign a ring tone to a contact Add a caller ID picture for a contact Change the caller ID picture for a contact Mailing lists About mailing lists Create a mailing list Change a mailing list View a mailing list Multiple contact lists About multiple contact lists Switch contact lists Change the default contact list Contact list options Sort contacts or tasks Change the display options for contacts View the number of contacts stored on your device Contact troubleshooting Calendar Calendar basics Schedule an appointment quickly in Day view Schedule a meeting Schedule an alarm Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarm Meetings Schedule a meeting Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participants Change the list of participants for a meeting Send an email message to all meeting participants Calendar options Change the default calendar view Change the default reminder time for calendar entries Change the start and end time for days Change the snooze time for reminders Change the email address that you use to send messages or meeting invitations View tasks in a calendar Change the first day of the week Hide free time in Agenda view View more of the subject line for appointments in Agenda view Change how long your device stores calendar entries View the number of calendar entries stored in a calendar Multiple calendars About multiple calendars Switch calendars Use color to differentiate calendars Change the calendar that reminds you of appointments Tasks Task basics Create a task Change a task Change the status of a task Hide completed tasks Send a task or memo Delete a task Task list options Sort contacts or tasks Change the snooze time for reminders View tasks in the calendar View the number of tasks or memos stored on your device Memos Memo basics Create a memo Change a memo Send a task or memo Categories About categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memo Sort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Delete a category Calculator Page Notification profiles Notification basics About notification profiles Change your ring tone Switch notification profiles Change a notification profile Delete a notification profile Prevent notification during calls Silence your device Download a ring tone LED notification LED notification Turn off Bluetooth connection notification Turn on wireless coverage notification Custom notification About custom notification Set custom notification for calls or messages from a specific contact Change the order of notification profile exceptions Change a notification profile exception Change the list of contacts for a notification profile exception Delete a notification profile exception About custom ring tones Assign a ring tone to a contact Notification profile troubleshooting My device is vibrating more times than expected I am not receiving notification for incoming calls or messages I cannot change some fields in a Calls From notification profile exception Typing Typing basics Set the cursor speed Set the default currency symbol Turn on key tones Typing input methods Switch typing input methods Change the typing input language Arabic and Russian typing input methods About typing in Arabic or Russian Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tap Japanese typing input method About typing in Japanese Type text in Japanese Type a symbol in Japanese Shortcuts for typing in Japanese Spelling checker Check spelling Correct spelling while you type Correct spelling quickly while you type Check spelling automatically before sending email messages Change options for checking spelling Add a word to the custom dictionary Change a word in the custom dictionary Delete a word from the custom dictionary Custom dictionary About the custom dictionary Add a word to the custom dictionary Change a word in the custom dictionary Delete a word from the custom dictionary AutoText About AutoText Create an AutoText entry Turn off AutoText for SMS text messages Change an AutoText entry Typing shortcuts Page Language Change the input options for SureType technology Change the voice dialing language Use the shortcut to switch typing input languages while you type Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Change the display options for contacts Language troubleshooting Some characters do not appear correctly on my device Page Display and keyboard Backlighting About backlighting Set the brightness of the backlighting Set how long backlighting remains on Download a Home screen background Set owner information Change the display font About organizing applications Add an application folder Keyboard options Turn on key tones Turn off trackball sounds Themes Delete a theme Download a theme Accessibility options Change the contrast Display troubleshooting My device screen turns off My display changed Page Search Messages, attachments, and web pages Search for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in an attachment, or on a web page View a list of saved searches Change a saved search Organizer data Search for organizer data Search for contacts in your organization's address book Manage contact lookup results Search shortcuts Synchronization About synchronization Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites: Synchronizing organizer data over the wireless network Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Prerequisites: Restoring data over the wireless network Delete all device data Empty the deleted items folder on your computer from your device Synchronization troubleshooting Email messages are not reconciling over the wireless network I am not receiving email messages from personal folders on my computer Email messages are not being deleted over the wireless network Organizer data is not synchronizing over the wireless network Page Page Bluetooth technology Bluetooth technology basics About Bluetooth technology Turn on Bluetooth technology Pair with a Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Send a media file Rename a paired Bluetooth enabled device Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Bluetooth profiles Encrypt data that you send or receive using Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Page GPS technology About GPS technology Get your GPS location Turn off location aiding GPS technology troubleshooting Page Maps Map basics Get directions View directions as a route on a map Send a route or a map View a list of points of interest near a location View points of interest on a map Track your movement Show or hide a layer on a map Set a home or work address Navigation Maps bookmarks Add a bookmark folder for locations or routes File a bookmark for a location or route Map options Set the GPS receiver that you use to track your movement Clear the map cache View status information at the top of a map View north at the top of a map Hide the tracking information at the bottom of a map Keep backlighting on when you track your movement Add GPS location information to pictures Map shortcuts Maps troubleshooting Diagonal lines appear on a map BlackBerry Messenger Contacts Add a contact Turn on invitation passwords Respond to an invitation Groups Add a group Conversations Send a file to a contact Send a voice note to a contact Send a vCard contact attachment Ping a contact Turn off ping vibration Page Availability Page Page Applications Switch applications Add an application View properties for an application Delete a third-party application View the size of an application database About upgrading the BlackBerry Device Software Prerequisites: Upgrading the BlackBerry Device Software over the wireless network Upgrade the BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Delete the previous version of the BlackBerry Device Software Application troubleshooting I cannot add applications My device does not have enough available memory to upgrade the BlackBerry Device Software Page Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection indicators Turn on wireless coverage notification Change the connection speed for the wireless network Add a wireless network to the preferred wireless network list About the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Turn off data service About roaming Switch wireless networks manually Verify the status of network connections and services Wi-Fi connection settings About connecting to a Wi-Fi network Connect to a Wi-Fi network About Wi-Fi profiles Wi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manually Prevent your device from connecting to a Wi-Fi network Delete a Wi-Fi profile Install a root certificate on your computer Advanced Wi-Fi connection settings Change a Wi-Fi profile Wi-Fi profile connection options Wi-Fi profile security options Wi-Fi profile IP and DNS options Wireless network coverage troubleshooting I cannot connect to a wireless network I cannot connect to a Wi-Fi network I cannot synchronize a certificate Page Power, battery, and memory Turn off your device Set your device to turn on and turn off automatically Reset the device Check the battery power level Format the device memory or a media card View the amount of available memory Best practice: Optimizing your device performance Page Page SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your contact list Copy a contact from your contact list to your SIM card Change a SIM card contact Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Change the display name for a phone number Page Security Security basics Password keeper About the password keeper Add a password to the password keeper Generate a random password Set criteria for randomly generated passwords Page Prevent password copying Set a limit for password attempts in the password keeper Encryption About file encryption Encrypt the files in the device memory and on a media card About content protection Protect your device data Set content protection strength About encryption keys Generate an encryption key Memory cleaning About memory cleaning Turn on memory cleaning Change when your device deletes sensitive data from the temporary device memory Delete sensitive application data from the temporary device memory Certificates Certificate basics Download a certificate from an LDAP certificate server View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificate Delete a certificate View the certificate chain for a certificate Certificate status Certificate status indicators Check the revocation status of a certificate or certificate chain Change the trust status of a certificate Revoke a certificate Certificate options Change the display name for a certificate Add an email address to a certificate Turn off the display name prompt that appears when you add a certificate to the key store Turn off the fetch status prompt that appears when you add a certificate to the key store Certificate shortcuts PGP keys PGP key basics Download a PGP key from an LDAP certificate server Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP certificate server View properties for a PGP key PGP key properties Send a PGP key Delete a PGP key Clear the PGP data cache PGP key status PGP key status indicators Check the revocation status of a PGP key Change the trust status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Turn off the display name prompt that appears when you add a PGP key to the key store Turn off the fetch status prompt that appears when you add a PGP key to the key store PGP key shortcuts PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Certificate servers Add a certificate server Change connection information for a certificate server Connection options for LDAP certificate servers Connection options for OCSP and CRL servers Send connection information for a certificate server Delete a certificate server Key stores About the key store Change the key store password Synchronize the key store password with the device password Change when your device deletes the key store password Add contacts to your contact list automatically when you add items to the key store Change the service that your device uses to download certificates Turn off automatic backup of key store data Change the refresh rate for certificate revocation lists Reject certificate revocation lists from unverified CRL servers Smart cards About using a smart card with your device About two-factor authentication Turn on two-factor authentication Import a certificate from a smart card Lock your device when you remove your smart card from your smart card reader About smart password entry Turn off smart password entry Switch smart password filters Prerequisites: Using authentication certificates Use a certificate to authenticate your smart card Check the status of your authentication certificate automatically Store the pass phrase for your smart card in the application memory Software tokens About software tokens Change the PIN for a software token on your device VPN settings About VPN profiles Prerequisites: Logging in to a VPN Log in to a VPN Change the user name and password for a VPN profile Change the software token for a VPN profile About security self-tests Verify security software Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications Turn on safe mode Set permissions for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Security troubleshooting I cannot download a certificate I cannot unlock my device using my smart card I cannot connect to a Wi-Fi network or log in to a VPN using a software token Page Page Service books and diagnostic reports Service books About service books Accept a service book Delete a service book View a diagnostic report Submit a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reports I cannot run or submit a diagnostic report Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume Set the paddle speed Submit a score to the BrickBreaker high score web site Page Page Glossary Page Page Page Page Page Legal notice