Attachment troubleshooting

User Guide

Attachments

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device.

To download the content, click the skipped content bar. Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

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Blackberry 9000 Attachment troubleshooting, Skipped content bar appears in a document, Question mark appears on a slide

Contents

User Guide SWD-412896-0704053732-001 Contents 103 123 171 197 229 261 User Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts A message list Attachment shortcutsMove around a message list A spreadsheet Media shortcuts Camera and video camera shortcutsBrowser shortcuts On a web Typing shortcuts Calendar shortcutsNavigate a web Search shortcuts Insert symbolsMap shortcuts Work with text Phone Phone basics Phone Switch applications during a call Dial using numbers or lettersMake a call when the device is locked Turn on the speakerphone Emergency calls Volume Voice mail Change the voice mail access numberImprove sound quality during a call Improve sound quality for all calls Voice dialing Speed dial Turn off choice lists for voice commands Check a status using a voice commandChange the voice dialing language Turn off voice prompts Conference calls Set the matching sensitivity level for voice commandsSet playback options for voice dialing Improve voice recognition of numbers Caller ID Change the caller ID picture for a contact Call logsDelete the caller ID picture for a contact About call logs Change call log notes Add notes to a call logSend a call log Delete call log notes Call forwarding Call waitingTurn on call waiting About call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Click New Number Fixed dialing Call blocking Turn on fixed dialing Click Enable FDN ModeAdd a contact to your fixed dialing list Change a contact in your fixed dialing list Smart dialing Set the default country code and area codeDelete a contact from your fixed dialing list About smart dialing Multiple phone numbers TTY supportAbout TTY support Turn on TTY support Hide or display your phone number when you make calls Switch the active phone numberPhone options Turn on dialing from the Lock screen Click Last Call or Total Calls Click Clear Timer Reset a call timerTurn off the prompt that appears before you delete items Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone application Some features are not available on my device Cannot make calls using a voice commandCannot check my voice mail Cannot make a conference call User Guide Messages Message basics MessagesComposing messages Add a signature Sending messagesDelete the disclaimer from an email message Create a link for a PIN Send an SMS text message Send a PIN messageSend an MMS message Managing messages Search for text in a message, in an attachment, or on a web Save a messageMark a message as opened or unopened View an address instead of a display name Email message basics Email messagesDelete the original text from a reply message File an email message Click Folder Redirection Add, change, or delete an email message folderChange the Save Copy In Sent Folder field to No About email message filters Email message filtersCreate an email message filter Options for email message filters Change an email message filter Turn on an email message filter Prioritize email message filters Email message optionsDelete an email message filter Check spelling automatically before sending email messages View email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Hide filed email messages About PIN messages PIN messagesReceive only the first section of long email messages Stop forwarding email messages to your device Find your PIN SMS text messagesSend a PIN message Set a high importance level for received PIN messages Find your SMS phone number Options for SMS text messagesDelete the history from an SMS text message Turn off AutoText for SMS text messages Store SMS text messages on your SIM card Set a wireless network type for sending SMS text messagesRequest delivery notification for all SMS text messages About cell broadcasting Cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channel MMS message basics MMS messagesRename a cell broadcast channel About MMS messages Create a slide show in an MMS message MMS message attachmentsAttach a media file to an MMS message Attach a contact or appointment to an MMS message Add a contact to your contact list from an MMS message MMS message optionsSave a media file from an MMS message Request delivery or read notification for an MMS message Message list options Stop receiving MMS messages when roamingView the size of an MMS message before sending it Block MMS messages Set how long your device stores messages Click General SettingsChange how a message list displays messages About multiple message lists Hide the new or unopened message indicatorUse one message list or multiple message lists Hide sent messages Block incoming messages Click Configure ExceptionsAdd a contact to your allowed sender list Click Firewall Click Reset Count or Reset All Counts Reset a blocked message counterAdd PIN MIME-protected message basics MIME-protected messagesAbout signing and encrypting messages Sign or encrypt a message Attach a certificate to a message Attachment indicators in S/MIME-protected messagesDownload the certificate used to sign or encrypt a message Add a certificate from a message MIME-protected message status Digital signature indicatorsView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted message Change the default signing and encryption option Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain Change the size of S/MIME indicators in messages Change the default message classificationAbout message classifications Change the Message Viewer Icons field Cannot open an attachment in an encrypted message MIME-protected message troubleshootingChange the Request S/MIME Receipts field to Yes Change the Warn about truncated messages field to No PGP protected message basics PGP protected messagesEncrypt a PGP protected message with a pass phrase Attach a PGP key to a message Download the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAdd a PGP key from a message Add a PGP key from an attachment View the PGP key used to sign or encrypt a message PGP protected message statusClick Display Senders PGP Key or Display Encryption PGP key Change your signing and encryption key PGP protected message options Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messages PGP protected message troubleshooting Message troubleshootingChange the Warn about problems with my PGP keys field to No Cannot send messages Cannot file email messages Am not receiving messages Am not receiving SMS text messages Cannot send SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncated Some email message folders appear dimmed Html email messages do not appear correctlyEmail message filters are not working correctly Cannot turn on cell broadcasting View a list of saved searches Attachment basics Attachments View properties for an attachment Open a link in an attachmentSet font options for an attachment Search for text in a message, in an attachment, or on a web Spreadsheet attachments Document attachments Media attachments Presentation attachments VCard contact attachments Click Add to Contacts or Update ContactAbout vCard contact attachments Open a vCard contact attachment Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Camera and video camera Take a picture Camera and video cameraPan a picture Zoom in to or out from a picture Camera and video camera options Apply a color effect to pictures or videos Cannot save pictures or videos Camera and video camera troubleshootingFlash dims or turns off Some pictures that I take are blurry Transferring and downloading media files MediaAbout transferring media files Save a song or video from a web Send a media file Receive a media file using Bluetooth technologyDownload a ring tone Download a Home screen background Playing media files and recording voice notes Amplify the volume Switch applications during a songSearch for a media file Record a voice note Managing media files Keep backlighting on when you play a videoPlaylists About playlists Create an automatic playlist Change a standard playlistRepeat a playlist Click Playlists Rename a media file View properties for a media fileMove a media file Rename a playlist Delete a media file Viewing picturesView a picture Use a picture as the Home screen background View pictures by name Change the number of seconds between slides in a slide showZoom in to or out from a picture Pan a picture Save a picture Managing picturesSort pictures Hide album art from picture folders Move a picture Media card and mass storage mode optionsDelete a picture or picture folder About media cards View the amount of available memory Turn off mass storage modeAbout file encryption Encrypt the files in the device memory and on a media card Turn off the mass storage mode prompt Media troubleshootingCannot play a song or video on a web Cannot open media files My device does not recognize my media card Browser basics BrowserBrowsing web pages Refresh a web Move through a web page line by lineSave a web page to a message list Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Send a bookmark for a web Change a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pages Rename a bookmark folder for web pages Web feedsDelete a bookmark folder for web pages About web feeds Listen to web feed content View web feed contentMark a web feed title as opened or unopened Change a web feed Browser options Change the default browser viewDelete a web feed Change the home page or start Change display options for web pages Change options for pictures and animation on web pagesChange font options for web pages Set the character encoding for all web pages Clear a browser cache About browser configurationsClear the browser history Click Cache Operations Browser security Wtls options Add a trusted content server About browser push Browser pushTurn off browser push Browser push options Process Smsc MDS HostsSmsc Hosts Process IP Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 118 Click Update Time Date, time, and alarmSet the date and time Click Set Time Set options for bedside clock mode Turn on bedside clock modeChange the clock face Display a second time zone Silence the alarm Turn on the alarmChange alarm notification options Set the timer Date, time, and alarm troubleshooting Change timer notification optionsTime on my device is incorrect Contacts Personal organizerContact basics Change a contact View a contactDelete a contact Search for contacts in your organizations address book About custom ring tones Customizing contactsAssign a ring tone to a contact Add a caller ID picture for a contact Delete the caller ID picture for a contact Mailing listsAbout mailing lists Create a mailing list Multiple contact lists Sort contacts or tasks Contact list optionsChange the display options for contacts Turn off the prompt that appears before you delete items Calendar Contact troubleshootingCalendar basics Schedule an appointment quickly in Day view Schedule an alarmSchedule a meeting Recurrence fields Delete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Click View Calendar Calendar options Change the snooze time for reminders Change the start and end time for daysView tasks in a calendar Change the first day of the week Change how long your device stores calendar entries Hide free time in Agenda viewView the number of calendar entries stored in a calendar Click General Options Change the Keep Appointments field Multiple calendars Tasks Calendar troubleshootingCalendar shortcuts Task basics Change the status of a task Change a taskHide completed tasks Send a task or memo Delete a task Task list optionsView tasks in the calendar Memo basics MemosView the number of tasks or memos stored on your device Create a memo Memo list options CategoriesAbout categories Delete a memo Categorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Use the calculator CalculatorConvert a measurement 144 Notification basics Notification profiles Delete a notification profile Change a notification profilePrevent notification during calls Silence your device Turn on wireless coverage notification Turn off Bluetooth connection notificationLED notification LED notification About custom notification Custom notificationChange the order of notification profile exceptions Delete a notification profile exception Change a notification profile exceptionAbout custom ring tones Assign a ring tone to a contact My device is vibrating more times than expected Notification profile troubleshooting Typing basics Typing Typing input methods Type in Arabic or Russian using multi-tap Type in Arabic or Russian using SureType technologyChange the typing input language Arabic and Russian typing input methods Japanese typing input method Type a symbol in JapaneseAbout typing in Japanese Type text in Japanese Korean typing input method Spelling checkerCheck spelling Correct spelling while you type Change options for checking spelling Check spelling automatically before sending email messagesAdd a word to the custom dictionary Change a word in the custom dictionary About the custom dictionary Custom dictionaryStop adding items to the custom dictionary automatically Click Input Options About AutoText AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Delete an AutoText entry Change an AutoText entryUndo an AutoText change Cannot check spelling Typing troubleshooting Language Change the input options for SureType technology Change the shortcut for switching typing input languagesChange the voice dialing language Language troubleshooting Turn off the shortcut for switching typing input languagesChange the display options for contacts Some characters do not appear correctly on my device 164 Backlighting Display and keyboardDisplay options Change the display font Set owner informationAbout organizing applications Add an application folder Move an application icon Keyboard optionsHide an application icon Delete an application folder Themes Display troubleshooting Accessibility options No application opens when I press a Convenience key Messages, attachments, and web pages SearchSearch for messages Search criteria Search for messages by contact or subject Manage message search results View a list of saved searches Organizer dataChange a saved search Delete a saved search Manage contact lookup results Search for contacts in your organizations address book Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronization Change the Wireless Synchronization field to Yes Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts Prerequisites Restoring data over the wireless networkAbout backing up and restoring device data Delete all device data Click Purge Deleted Items Synchronization troubleshooting User Guide 180 Bluetooth technology basics Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Activate Bluetooth device Click Transfer Contacts Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Restrict outgoing calls Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off a Bluetooth profile Bluetooth profiles Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device 188 GPS technology GPS technology troubleshootingAbout GPS technology Get your GPS location User Guide Map basics Maps View points of interest on a map View a list of points of interest near a locationTrack your movement Show or hide a layer on a map Maps bookmarks Navigation Add a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movement View status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a map View GPS location information for a picture on a map Maps troubleshootingDiagonal lines appear on a map Click View on Map BlackBerry Messenger Turn on invitation passwordsAdd a contact Respond to an invitation Groups Conversations Send a voice note to a contact Send a file to a contactSend a vCard contact attachment Ping a contact View conference participants Start a conferenceCopy a conversation Clear a conversation Availability Click Set Alert Receive notification when a contact becomes available 204 Applications Switch applicationsAdd an application View properties for an application View the size of an application database Upgrade the BlackBerry Device SoftwareAbout upgrading the BlackBerry Device Software Click Database Sizes Click Wireless Upgrade Click Previous upgrade succeeded Application troubleshootingCannot add applications Click Delete Downgrade Data 208 Find information about wireless coverage indicators Wireless network coverageTurn off a wireless connection Network connection indicators Change the connection speed for the wireless network Turn on wireless coverage notificationAbout the preferred wireless network list Click My Preferred Network List Change the order of preferred wireless networksClick Add Network Switch wireless networks manually Turn off data serviceVerify the status of network connections and services About roaming About connecting to a Wi-Fi network Wi-Fi connection settingsConnect to a Wi-Fi network About Wi-Fi profiles Change the order of Wi-Fi profiles Prevent your device from connecting to a Wi-Fi network Switch Wi-Fi networks manuallyDelete a Wi-Fi profile Install a root certificate on your computer Change a Wi-Fi profile Advanced Wi-Fi connection settingsWi-Fi profile connection options Automatically obtain IP address and DNS Wi-Fi profile IP and DNS optionsIP Address Cannot connect to a wireless network Wireless network coverage troubleshootingCannot connect to a Wi-Fi network Cannot synchronize a certificate 220 Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Optimizing your device performance 223 224 About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Change the display name for a phone number Change the SIM card PIN code 228 Security basics Security Password keeper Hide passwords in the password keeper Change a password in the password keeperDelete a password from the password keeper Change the password keeper password Set a limit for password attempts in the password keeper Prevent password copyingEncryption Set content protection strength About content protectionProtect your device data About encryption keys About content compression Memory cleaningAbout memory cleaning Turn on memory cleaning Certificate basics CertificatesDownload a certificate from an Ldap certificate server Click Certificates Certificate properties View properties for a certificate Send a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificate Certificate status Certificate status indicatorsChange the trust status of a certificate Revoke a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Click Associate Addresses Add an email address to a certificateClick Add Address PGP keys Download an updated PGP key from an Ldap certificate serverCertificate shortcuts Download a personal PGP key from the PGP Universal Server PGP key properties View properties for a PGP keySend a PGP key Delete a PGP key PGP key status PGP key status indicatorsClear the PGP data cache Check the revocation status of a PGP key Revoke a PGP key Change the trust status of a PGP keyPGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts Certificate serversAdd a certificate server Change connection information for a certificate server Connection options for Ocsp and CRL servers Connection options for Ldap certificate serversSend connection information for a certificate server Delete a certificate server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Key stores Click Key Stores Change the Certificate Service field Turn off automatic backup of key store dataChange the refresh rate for certificate revocation lists About two-factor authentication About using a smart card with your deviceTurn on two-factor authentication Smart cards Turn off smart password entry About smart password entryChange the User Authenticator field to Smart Card Import a certificate from a smart card Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Click Smart Card Software tokens VPN settings Prerequisites Logging in to a VPN Change the user name and password for a VPN profileLog in to a VPN Change the software token for a VPN profile About security self-tests Reset connection permissions for third-party applicationsVerify security software Third-party application control Set permissions for a third-party application Turn on safe modeConnection permissions for third-party applications Expand Connections, Interactions, or User Data Interaction permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingData permissions for third-party applications Cannot download a certificate User Guide 260 Service books Service books and diagnostic reportsDiagnostic reports Submit a diagnostic report View a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Click Send High Score Check the high scores on the BrickBreaker web siteClick High Scores 268 Glossary BlackBerry enabled deviceBlackBerry MDS Certificate Ldap certificate server Mass storage mode Personal certificate Ocsp serverPersonal PGP key Private key Triple DES WPA 274 275 Legal notice User Guide 506,865 109,390 511,073 228,054 535,239 267,261

Blackberry 9000 manual Attachment troubleshooting, Skipped content bar appears in a document

Models: 9000

User Guide