Blackberry 9000 manual Phone troubleshooting, Cannot make or receive calls

User Guide Phone

Phone shortcuts

•To answer a call, press the Send key.

•To check your voice mail, hold 1.

•To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key.

•To view your contact list in the phone application, hold the Send key.

•To set up speed dial for a contact, on the Home screen or in the phone application, hold a key.

•To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

•To type a letter in a phone number field, press the Alt key and the letter key.

•To insert a plus sign (+) when typing a phone number, press the O key.

•To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again.

•To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again.

•To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

•Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

Related topics

Fixed dialing, 27

Call blocking, 27

Call forwarding, 25

Switch the active phone number, 31

My phone number appears as Unknown in the phone application

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

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