User Guide
SWD-412896-0704053732-001
Contents
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User Guide
Phone shortcuts
Shortcuts
BlackBerry basics shortcuts
Message shortcuts
Move around a message list
Attachment shortcuts
A message list
A spreadsheet
Browser shortcuts
Camera and video camera shortcuts
Media shortcuts
On a web
Typing shortcuts
Calendar shortcuts
Navigate a web
Map shortcuts
Insert symbols
Search shortcuts
Work with text
Phone
Phone
Phone basics
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Turn on the speakerphone
Volume
Emergency calls
Improve sound quality during a call
Change the voice mail access number
Voice mail
Improve sound quality for all calls
Speed dial
Voice dialing
Change the voice dialing language
Check a status using a voice command
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Set the matching sensitivity level for voice commands
Conference calls
Improve voice recognition of numbers
Caller ID
Delete the caller ID picture for a contact
Call logs
Change the caller ID picture for a contact
About call logs
Send a call log
Add notes to a call log
Change call log notes
Delete call log notes
Turn on call waiting
Call waiting
Call forwarding
About call forwarding
Delete a call forwarding phone number
Add a call forwarding phone number
Change a call forwarding phone number
Click New Number
Call blocking
Fixed dialing
Add a contact to your fixed dialing list
Click Enable FDN Mode
Turn on fixed dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
About smart dialing
About TTY support
TTY support
Multiple phone numbers
Turn on TTY support
Phone options
Switch the active phone number
Hide or display your phone number when you make calls
Turn on dialing from the Lock screen
Click Last Call or Total Calls Click Clear Timer
Reset a call timer
Turn off the prompt that appears before you delete items
Cannot make or receive calls
Phone troubleshooting
My phone number appears as Unknown in the phone application
Cannot check my voice mail
Cannot make calls using a voice command
Some features are not available on my device
Cannot make a conference call
User Guide
Messages
Message basics
Messages
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature
Create a link for a PIN
Send an SMS text message
Send a PIN message
Send an MMS message
Managing messages
Mark a message as opened or unopened
Save a message
Search for text in a message, in an attachment, or on a web
View an address instead of a display name
Delete the original text from a reply message
Email messages
Email message basics
File an email message
Click Folder Redirection
Add, change, or delete an email message folder
Change the Save Copy In Sent Folder field to No
Create an email message filter
Email message filters
About email message filters
Options for email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Email message options
Prioritize email message filters
Check spelling automatically before sending email messages
Stop loading pictures in Html email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Hide filed email messages
Receive only the first section of long email messages
PIN messages
About PIN messages
Stop forwarding email messages to your device
Send a PIN message
SMS text messages
Find your PIN
Set a high importance level for received PIN messages
Delete the history from an SMS text message
Options for SMS text messages
Find your SMS phone number
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
Set a wireless network type for sending SMS text messages
Request delivery notification for all SMS text messages
Turn on cell broadcasting
Cell broadcasting
About cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
MMS messages
MMS message basics
About MMS messages
Attach a media file to an MMS message
MMS message attachments
Create a slide show in an MMS message
Attach a contact or appointment to an MMS message
Save a media file from an MMS message
MMS message options
Add a contact to your contact list from an MMS message
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Message list options
Block MMS messages
Set how long your device stores messages
Click General Settings
Change how a message list displays messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
About multiple message lists
Hide sent messages
Add a contact to your allowed sender list
Click Configure Exceptions
Block incoming messages
Click Firewall
Click Reset Count or Reset All Counts
Reset a blocked message counter
Add PIN
About signing and encrypting messages
MIME-protected messages
MIME-protected message basics
Sign or encrypt a message
Download the certificate used to sign or encrypt a message
Attachment indicators in S/MIME-protected messages
Attach a certificate to a message
Add a certificate from a message
View the certificate used to sign or encrypt a message
Digital signature indicators
MIME-protected message status
View encryption information for a weakly encrypted message
MIME-protected message options
Encryption status indicators
Change the default signing and encryption option
Check the status of a certificate or certificate chain
About message classifications
Change the default message classification
Change the size of S/MIME indicators in messages
Change the Message Viewer Icons field
Change the Request S/MIME Receipts field to Yes
MIME-protected message troubleshooting
Cannot open an attachment in an encrypted message
Change the Warn about truncated messages field to No
Encrypt a PGP protected message with a pass phrase
PGP protected messages
PGP protected message basics
Attach a PGP key to a message
Add a PGP key from a message
Attachment indicators in PGP protected messages
Download the PGP key used to sign or encrypt a message
Add a PGP key from an attachment
View the PGP key used to sign or encrypt a message
PGP protected message status
Click Display Senders PGP Key or Display Encryption PGP key
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Change the Warn about problems with my PGP keys field to No
Message troubleshooting
PGP protected message troubleshooting
Cannot send messages
Am not receiving messages
Cannot file email messages
Some messages no longer appear on my device
Cannot send SMS text messages
Am not receiving SMS text messages
Message or attachment does not appear or is truncated
Email message filters are not working correctly
Html email messages do not appear correctly
Some email message folders appear dimmed
Cannot turn on cell broadcasting
View a list of saved searches
Attachments
Attachment basics
Set font options for an attachment
Open a link in an attachment
View properties for an attachment
Search for text in a message, in an attachment, or on a web
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
About vCard contact attachments
Click Add to Contacts or Update Contact
VCard contact attachments
Open a vCard contact attachment
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Camera and video camera
Pan a picture
Camera and video camera
Take a picture
Zoom in to or out from a picture
Camera and video camera options
Apply a color effect to pictures or videos
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
About transferring media files
Media
Transferring and downloading media files
Save a song or video from a web
Download a ring tone
Receive a media file using Bluetooth technology
Send a media file
Download a Home screen background
Playing media files and recording voice notes
Search for a media file
Switch applications during a song
Amplify the volume
Record a voice note
Playlists
Keep backlighting on when you play a video
Managing media files
About playlists
Repeat a playlist
Change a standard playlist
Create an automatic playlist
Click Playlists
Move a media file
View properties for a media file
Rename a media file
Rename a playlist
View a picture
Viewing pictures
Delete a media file
Use a picture as the Home screen background
Zoom in to or out from a picture
Change the number of seconds between slides in a slide show
View pictures by name
Pan a picture
Sort pictures
Managing pictures
Save a picture
Hide album art from picture folders
Delete a picture or picture folder
Media card and mass storage mode options
Move a picture
About media cards
About file encryption
Turn off mass storage mode
View the amount of available memory
Encrypt the files in the device memory and on a media card
Cannot play a song or video on a web
Media troubleshooting
Turn off the mass storage mode prompt
Cannot open media files
My device does not recognize my media card
Browser basics
Browser
Browsing web pages
Save a web page to a message list
Move through a web page line by line
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Add a bookmark for a web
Delete a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Add a bookmark folder for web pages
Delete a bookmark folder for web pages
Web feeds
Rename a bookmark folder for web pages
About web feeds
Mark a web feed title as opened or unopened
View web feed content
Listen to web feed content
Change a web feed
Delete a web feed
Change the default browser view
Browser options
Change the home page or start
Change font options for web pages
Change options for pictures and animation on web pages
Change display options for web pages
Set the character encoding for all web pages
Clear the browser history
About browser configurations
Clear a browser cache
Click Cache Operations
Browser security
Add a trusted content server
Wtls options
Turn off browser push
Browser push
About browser push
Browser push options
Smsc Hosts
MDS Hosts
Process Smsc
Process IP
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
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Set the date and time
Date, time, and alarm
Click Update Time
Click Set Time
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Display a second time zone
Change alarm notification options
Turn on the alarm
Silence the alarm
Set the timer
Date, time, and alarm troubleshooting
Change timer notification options
Time on my device is incorrect
Contacts
Personal organizer
Contact basics
Delete a contact
View a contact
Change a contact
Search for contacts in your organizations address book
Assign a ring tone to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
About mailing lists
Mailing lists
Delete the caller ID picture for a contact
Create a mailing list
Multiple contact lists
Change the display options for contacts
Contact list options
Sort contacts or tasks
Turn off the prompt that appears before you delete items
Calendar
Contact troubleshooting
Calendar basics
Schedule a meeting
Schedule an alarm
Schedule an appointment quickly in Day view
Recurrence fields
Switch days in Day view
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Meetings
Check availability of meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Click View Calendar
Calendar options
View tasks in a calendar
Change the start and end time for days
Change the snooze time for reminders
Change the first day of the week
View the number of calendar entries stored in a calendar
Hide free time in Agenda view
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Calendar shortcuts
Calendar troubleshooting
Tasks
Task basics
Hide completed tasks
Change a task
Change the status of a task
Send a task or memo
Delete a task
Task list options
View tasks in the calendar
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
About categories
Categories
Memo list options
Delete a memo
Sort contacts, tasks, or memos by category
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Delete a contact, task, or memo from a category
Use the calculator
Calculator
Convert a measurement
144
Notification profiles
Notification basics
Prevent notification during calls
Change a notification profile
Delete a notification profile
Silence your device
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
LED notification
About custom notification
Custom notification
Change the order of notification profile exceptions
About custom ring tones
Change a notification profile exception
Delete a notification profile exception
Assign a ring tone to a contact
Notification profile troubleshooting
My device is vibrating more times than expected
Typing
Typing basics
Typing input methods
Change the typing input language
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Arabic and Russian typing input methods
About typing in Japanese
Type a symbol in Japanese
Japanese typing input method
Type text in Japanese
Check spelling
Spelling checker
Korean typing input method
Correct spelling while you type
Add a word to the custom dictionary
Check spelling automatically before sending email messages
Change options for checking spelling
Change a word in the custom dictionary
Stop adding items to the custom dictionary automatically
Custom dictionary
About the custom dictionary
Click Input Options
Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Language
Change the input options for SureType technology
Change the shortcut for switching typing input languages
Change the voice dialing language
Change the display options for contacts
Turn off the shortcut for switching typing input languages
Language troubleshooting
Some characters do not appear correctly on my device
164
Backlighting
Display and keyboard
Display options
About organizing applications
Set owner information
Change the display font
Add an application folder
Hide an application icon
Keyboard options
Move an application icon
Delete an application folder
Themes
Accessibility options
Display troubleshooting
No application opens when I press a Convenience key
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
Change a saved search
Organizer data
View a list of saved searches
Delete a saved search
Search for contacts in your organizations address book
Manage contact lookup results
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
Manage email reconciliation conflicts
About backing up and restoring device data
Prerequisites Restoring data over the wireless network
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
User Guide
180
Bluetooth technology
Bluetooth technology basics
Click Activate Bluetooth device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Transfer Contacts
Delete a paired Bluetooth enabled device
Bluetooth technology options
Rename a paired Bluetooth enabled device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off a Bluetooth profile
Bluetooth profiles
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
Cannot share contacts with a paired Bluetooth enabled device
188
About GPS technology
GPS technology troubleshooting
GPS technology
Get your GPS location
User Guide
Maps
Map basics
Track your movement
View a list of points of interest near a location
View points of interest on a map
Show or hide a layer on a map
Navigation
Maps bookmarks
File a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
Set the GPS receiver that you use to track your movement
View north at the top of a map
Keep backlighting on when you track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
Maps troubleshooting
View GPS location information for a picture on a map
Click View on Map
Add a contact
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a vCard contact attachment
Send a file to a contact
Send a voice note to a contact
Ping a contact
Copy a conversation
Start a conference
View conference participants
Clear a conversation
Availability
Receive notification when a contact becomes available
Click Set Alert
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Add an application
Switch applications
Applications
View properties for an application
About upgrading the BlackBerry Device Software
Upgrade the BlackBerry Device Software
View the size of an application database
Click Database Sizes
Cannot add applications
Application troubleshooting
Click Wireless Upgrade Click Previous upgrade succeeded
Click Delete Downgrade Data
208
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
Change the connection speed for the wireless network
Turn on wireless coverage notification
About the preferred wireless network list
Click My Preferred Network List
Change the order of preferred wireless networks
Click Add Network
Verify the status of network connections and services
Turn off data service
Switch wireless networks manually
About roaming
Connect to a Wi-Fi network
Wi-Fi connection settings
About connecting to a Wi-Fi network
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Delete a Wi-Fi profile
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Install a root certificate on your computer
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Wi-Fi profile connection options
Automatically obtain IP address and DNS
Wi-Fi profile IP and DNS options
IP Address
Cannot connect to a wireless network
Wireless network coverage troubleshooting
Cannot connect to a Wi-Fi network
Cannot synchronize a certificate
220
Power, battery, and memory
View the amount of available memory
Format the device memory or a media card
Best practice Optimizing your device performance
223
224
Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
About SIM card security
Change the SIM card PIN code
Change the display name for a phone number
228
Security
Security basics
Password keeper
Delete a password from the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Change the password keeper password
Set a limit for password attempts in the password keeper
Prevent password copying
Encryption
Protect your device data
About content protection
Set content protection strength
About encryption keys
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
Download a certificate from an Ldap certificate server
Certificates
Certificate basics
Click Certificates
View properties for a certificate
Certificate properties
Delete a certificate
View one type of certificate in the certificate list
Send a certificate
View the certificate chain for a certificate
Change the trust status of a certificate
Certificate status indicators
Certificate status
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Click Associate Addresses
Add an email address to a certificate
Click Add Address
Certificate shortcuts
Download an updated PGP key from an Ldap certificate server
PGP keys
Download a personal PGP key from the PGP Universal Server
PGP key properties
View properties for a PGP key
Send a PGP key
Clear the PGP data cache
PGP key status PGP key status indicators
Delete a PGP key
Check the revocation status of a PGP key
Revoke a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Add a certificate server
Certificate servers
PGP key shortcuts
Change connection information for a certificate server
Send connection information for a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Delete a certificate server
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Key stores
Click Key Stores Change the Certificate Service field
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
Turn on two-factor authentication
About using a smart card with your device
About two-factor authentication
Smart cards
Change the User Authenticator field to Smart Card
About smart password entry
Turn off smart password entry
Import a certificate from a smart card
Use a certificate to authenticate your smart card
Switch smart password filters
Prerequisites Using authentication certificates
Click Smart Card
VPN settings
Software tokens
Log in to a VPN
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Change the software token for a VPN profile
Verify security software
Reset connection permissions for third-party applications
About security self-tests
Third-party application control
Connection permissions for third-party applications
Turn on safe mode
Set permissions for a third-party application
Expand Connections, Interactions, or User Data
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Cannot download a certificate
User Guide
260
Service books
Service books and diagnostic reports
Diagnostic reports
Delete a diagnostic report
View a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
About Wi-Fi diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Click Send High Score
Check the high scores on the BrickBreaker web site
Click High Scores
268
BlackBerry MDS
BlackBerry enabled device
Glossary
Certificate
Mass storage mode
Ldap certificate server
Personal PGP key
Ocsp server
Personal certificate
Private key
Triple DES
WPA
274
Legal notice
275
User Guide
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