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Problem Possible cause(s) Solution(s)
Badaudioquality
(crackles,echo, etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick walls.
3. The handset is too far from the base unit.
4.IfyouhaveBroadband/ADSLyouneedaninline
lter (not supplied) connected where this product
connects to the phone socket.
5. Faulty telephone line.
1. Try a different connection point, one that is away from
other electrical appliances.
2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.
3.MoveCLOSERtothebaseunit.
4. Ensure a in-line ADSL lter is installed on all phone
sockets between wall plate and your phone.
5.Contactyournetworkserviceprovidertocheckyourline.
Caller ID does not
work.
1.ServicenotactivatedwithyourNetworkservice
provider.
2.CallerIDserviceisactivatedbutdoesnotworkor
is is intermittent.
1.CheckyourSUBSCRIPTIONwiththeSERVICEprovider.
2.AskyourserviceprovidertoresetyourcallerID
service.
Phone does not ring
when a call comes in.
1. The ringer is off.
2. Too many phones are sharing the same phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypaddoesnotwork. Keypadmaybelocked. UNLOCKthekeypad.
Busy tone + in use
light on.
1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Handset registration
fails continuously.
Youmayhaveexceededthemaximumnumberof
handsets allowed (6).
Delete un-used handsets and try again.
Cannotmake/answer
a 2nd call.
Recalltimisnotcorrectorserviceisnotavailable. Checkwithyourserviceprovider.Checktherecall
selection is correct.
appendix