If the Modem Is Not Detected | HP 370697-002 manual

Troubleshooting

If the Modem Is Not Detected

■Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port.

■Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.

■If you are running fax software using fax Class 2, try using Class 1.

If the Modem Dials, But You Cannot Hear It

■If your model has an audio mute light, make sure it is turned off. If it is on, press the audio mute button.

■Check the speaker volume setting.

■In Control Panel, open Phone and Modem Options, then select the modem and select Properties. Check the volume setting on the General tab.

If the Modem Connects, But Transferred Data Is Bad

■In Control Panel, open Phone and Modem Options. Make sure the parity, speed, word length, and stop bits match on sending and receiving modems.

■Try a different phone line or dial a different server number.

If the Modem Causes an ERROR Message

A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands.

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HP 370697-002 manual If the Modem Is Not Detected, If the Modem Dials, But You Cannot Hear It

Contents

Reference Guide Page Contents Battery Packs and Power Management Troubleshooting Modem and Network ConnectionsAdd-On Devices Index Identifying Parts of the Notebook Getting Started with Your Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your Notebook Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Operating Your Notebook Basic Operation Power mode To enter this mode Function Default Power Settings To Change the Boot Device To Reset the Notebook To Use the TouchPad TouchPad on-off button and indicator light To Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot Keys To Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications Keys To Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDs To Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models Only To Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Protect Against Viruses To Attach an Optional Security Cable Taking Care of Your Notebook To Lock the Hard DriveTo Protect Your Hard Drive To Maintain Your Notebook To Safeguard Your Data To Extend the Life of the Display To Clean Your Notebook Managing Power Consumption Battery Packs and Power Management When this occurs Result is How the Notebook Manages Power Automatically Using Battery Power To Change Timeout Settings and Create Power SchemesTo Check Battery Status From the Windows Control Panel To Respond to a Low-Battery Warning To Get the Most from Your Battery Packs To Recharge the Battery Pack Battery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the Modem To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and Off Turning Off Communication and Ending a Connection Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect an Infrared Device Select Models Only To Connect a 1394 Device Select Models Only Transferring Files Through an Infrared Connection Using the Infrared PortAvoiding Standby While Using Infrared Printing to an Infrared Printer To Install a RAM Expansion Module Installing Additional RAM Memory To Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Your Notebook Troubleshooting If You Hear Loud, High-Pitched Feedback from the Speakers Audio ProblemsIf No Sound is Audible If Sound Does Not Record If a DVD Plays Erratically CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If You Get a Region Code Error When Playing a DVD Movie If the Notebook Is On, But the Screen Is Blank Display ProblemsIf a DVD Movie Does Not Fill the Screen If a DVD Does Not Play with Two Displays If the Notebook Hard Drive Does Not Spin Hard Drive ProblemsIf the Screen Is Difficult to Read If an External Display Does Not Work Heat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If the Pointer Is Difficult to Control Infrared ProblemsKeyboard and Pointing Device Problems If You Have Problems with Infrared Communications If the Built-In Network Adapter Does Not Connect to the LAN Local Area Network LAN ProblemsIf the TouchPad Does Not Work If the TouchPad Moves the Pointer or Cursor While You Type If a Message Reports You Are Out of Memory Memory ProblemsIf You Cannot Log In to Netware Servers If a Network Connection Responds Slowly If the Modem Does Not Dial or No Dial Tone Is Detected Modem ProblemsIf the Notebook Beeps But Does Not Start After Adding RAM If the Modem Seems Slow If the Modem Dials, But Does Not Connect If the Modem Dials Incorrectly If the Modem Connects, But Transferred Data Is Bad If the Modem Causes an Error MessageIf the Modem Is Not Detected If the Modem Dials, But You Cannot Hear It If the Modem Clicks Repeatedly, But Does Not Connect PC Card Pcmcia ProblemsIf the Modem Does Not Fax If Excessive Line Current Is Detected If the Notebook Pauses or Runs Sluggishly Performance ProblemsIf a Network PC Card Stops Communicating Properly If a PC Card Modem Is Not Working Power and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If an Infrared Printer Does Not Print Printing ProblemsIf a Serial or Parallel Printer Does Not Print If the Left Edge of Printed Output Is Missing Serial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Serial or Parallel Port Is Not Working Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Notebook Will Not Boot from Battery Power If the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette Drive If You Have Problems with Wireless 802.11 Communication Wireless Problems Make sure the notebook is properly connected to the network If You Can Connect, But the Network Is Slow To Run the Bios Setup Utility Configuring Your Notebook Main Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery Features Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling Drivers Index Index Index-3 RAM Index-5 Index-6