Troubleshooting

Try another telephone line, preferably one normally used for a fax machine or modem.

If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.

If the Modem Dials Incorrectly

Check the telephone number you entered, including any digits required for outside access or long distance.

In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance.

Make sure the number you are calling is not busy.

If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.

If you have call-waiting, disable it. Your telephone company can provide instructions.

If the Modem Dials, But Does Not Connect

Make sure you are using an analog telephone line (2, 3, or

4 wires). You must not use a digital line. In a hotel, ask for a data line.

Try another telephone line, preferably one normally used for a fax machine or modem.

The modem at the other end may have a problem. Try dialing to a different modem.

Reference Guide

6–11

Page 74
Image 74
HP 370697-002 manual If the Modem Dials Incorrectly, If the Modem Dials, But Does Not Connect