Troubleshooting Your Notebook | HP 370697-002 guide

6

Troubleshooting

Troubleshooting Your Notebook

This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

■Use the Windows troubleshooters. Select Start > Help and Support.

■Select the question mark One-Touch key located at the top of the keyboard.

■See the Microsoft Windows manual shipped with the notebook.

■Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care Center for help and support.

Reference Guide

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HP 370697-002 manual Troubleshooting Your Notebook

Contents

Reference Guide Page Contents Battery Packs and Power Management Modem and Network Connections TroubleshootingAdd-On Devices Index Getting Started with Your Notebook Identifying Parts of the Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery Pack Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Basic Operation Operating Your Notebook Default Power Settings Power mode To enter this mode Function To Reset the Notebook To Change the Boot Device TouchPad on-off button and indicator light To Use the TouchPad To Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does this To Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does this To Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVD To Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDs Securing Your Notebook To Set Up Password ProtectionTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against Viruses To Lock the Hard Drive Taking Care of Your NotebookTo Protect Your Hard Drive To Safeguard Your Data To Maintain Your Notebook To Clean Your Notebook To Extend the Life of the Display Battery Packs and Power Management Managing Power Consumption How the Notebook Manages Power Automatically When this occurs Result is To Change Timeout Settings and Create Power Schemes Using Battery PowerTo Check Battery Status To Respond to a Low-Battery Warning From the Windows Control Panel To Recharge the Battery Pack To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network Connections To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a Connection Turning Off Communication and Ending a Connection To Insert or Remove a PC Card Connecting External DevicesInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Connect an Infrared Device Select Models Only Using the Infrared Port Avoiding Standby While Using InfraredPrinting to an Infrared Printer Transferring Files Through an Infrared Connection Installing Additional RAM Memory To Install a RAM Expansion Module To Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Troubleshooting Your Notebook Audio Problems If No Sound is AudibleIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the Speakers CD-ROM and DVD Problems If You Cannot Boot from a CD or DVDIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays Erratically Display Problems If a DVD Movie Does Not Fill the ScreenIf a DVD Does Not Play with Two Displays If the Notebook Is On, But the Screen Is Blank Hard Drive Problems If the Screen Is Difficult to ReadIf an External Display Does Not Work If the Notebook Hard Drive Does Not Spin If Files Are Corrupted Heat ProblemsIf the Notebook Gets Abnormally Hot Infrared Problems Keyboard and Pointing Device ProblemsIf You Have Problems with Infrared Communications If the Pointer Is Difficult to Control Local Area Network LAN Problems If the TouchPad Does Not WorkIf the TouchPad Moves the Pointer or Cursor While You Type If the Built-In Network Adapter Does Not Connect to the LAN Memory Problems If You Cannot Log In to Netware ServersIf a Network Connection Responds Slowly If a Message Reports You Are Out of Memory Modem Problems If the Notebook Beeps But Does Not Start After Adding RAMIf the Modem Seems Slow If the Modem Does Not Dial or No Dial Tone Is Detected If the Modem Dials Incorrectly If the Modem Dials, But Does Not Connect If the Modem Causes an Error Message If the Modem Is Not DetectedIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is Bad PC Card Pcmcia Problems If the Modem Does Not FaxIf Excessive Line Current Is Detected If the Modem Clicks Repeatedly, But Does Not Connect Performance Problems If a Network PC Card Stops Communicating ProperlyIf a PC Card Modem Is Not Working If the Notebook Pauses or Runs Sluggishly If the Notebook Stops Responding Power and Battery Pack ProblemsIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Notebook Does Not Enter Standby Mode as Expected If the Time Remaining for the Battery Pack Is Not CorrectIf the Notebook Does Not Enter Hibernation as Expected Printing Problems If a Serial or Parallel Printer Does Not PrintIf the Left Edge of Printed Output Is Missing If an Infrared Printer Does Not Print If a Serial Mouse Does Not Work Serial, Parallel and USB ProblemsIf a Serial Modem Does Not Work Properly Startup Problems If the Notebook Does Not Respond When You Turn It OnIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not Working If the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After Booting Wireless Problems If You Have Problems with Wireless 802.11 Communication If You Can Connect, But the Network Is Slow Make sure the notebook is properly connected to the network Configuring Your Notebook To Run the Bios Setup Utility Main Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the Web Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software Applications Index Index Index-3 RAM Index-5 Index-6