Printing Problems | HP 370697-002 instruction

Troubleshooting

Printing Problems

✎You will usually be able to solve most printing problems by using the Print troubleshooter in Windows Help. Select Start > Help and Support.

If a Serial or Parallel Printer Does Not Print

■Make sure the printer is on and has paper in it.

■Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at both ends.

■Check for printer errors.

If the Left Edge of Printed Output Is Missing

Certain applications may not work properly with 600-dpi printers. If you are using such a printer, try selecting a compatible printer driver for a 300-dpi printer.

If an Infrared Printer Does Not Print

■Make sure the line of sight between the 2 infrared ports is not blocked, and that the ports face each other as squarely as possible. (The notebook infrared port is located on the front of the notebook.) The ports should be no more than 1 meter apart.

■Make sure the printer is on and has paper in it.

■Check for printer errors.

Make sure Windows is running; otherwise, infrared printing is not available.

6–18	Reference Guide

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HP 370697-002 Printing Problems, If a Serial or Parallel Printer Does Not Print, If an Infrared Printer Does Not Print

Contents

Reference Guide Page Contents Battery Packs and Power Management Troubleshooting Modem and Network ConnectionsAdd-On Devices Index Identifying Parts of the Notebook Getting Started with Your Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your Notebook Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Operating Your Notebook Basic Operation Power mode To enter this mode Function Default Power Settings To Change the Boot Device To Reset the Notebook To Use the TouchPad TouchPad on-off button and indicator light To Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot Keys To Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications Keys To Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDs To Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models Only To Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Protect Against Viruses To Attach an Optional Security Cable Taking Care of Your Notebook To Lock the Hard DriveTo Protect Your Hard Drive To Maintain Your Notebook To Safeguard Your Data To Extend the Life of the Display To Clean Your Notebook Managing Power Consumption Battery Packs and Power Management When this occurs Result is How the Notebook Manages Power Automatically Using Battery Power To Change Timeout Settings and Create Power SchemesTo Check Battery Status From the Windows Control Panel To Respond to a Low-Battery Warning To Get the Most from Your Battery Packs To Recharge the Battery Pack Battery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the Modem To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and Off Turning Off Communication and Ending a Connection Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect an Infrared Device Select Models Only To Connect a 1394 Device Select Models Only Avoiding Standby While Using Infrared Using the Infrared PortPrinting to an Infrared Printer Transferring Files Through an Infrared Connection To Install a RAM Expansion Module Installing Additional RAM Memory To Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Your Notebook Troubleshooting If No Sound is Audible Audio ProblemsIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the Speakers If You Cannot Boot from a CD or DVD CD-ROM and DVD ProblemsIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays Erratically If a DVD Movie Does Not Fill the Screen Display ProblemsIf a DVD Does Not Play with Two Displays If the Notebook Is On, But the Screen Is Blank If the Screen Is Difficult to Read Hard Drive ProblemsIf an External Display Does Not Work If the Notebook Hard Drive Does Not Spin Heat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot Keyboard and Pointing Device Problems Infrared ProblemsIf You Have Problems with Infrared Communications If the Pointer Is Difficult to Control If the TouchPad Does Not Work Local Area Network LAN ProblemsIf the TouchPad Moves the Pointer or Cursor While You Type If the Built-In Network Adapter Does Not Connect to the LAN If You Cannot Log In to Netware Servers Memory ProblemsIf a Network Connection Responds Slowly If a Message Reports You Are Out of Memory If the Notebook Beeps But Does Not Start After Adding RAM Modem ProblemsIf the Modem Seems Slow If the Modem Does Not Dial or No Dial Tone Is Detected If the Modem Dials, But Does Not Connect If the Modem Dials Incorrectly If the Modem Is Not Detected If the Modem Causes an Error MessageIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is Bad If the Modem Does Not Fax PC Card Pcmcia ProblemsIf Excessive Line Current Is Detected If the Modem Clicks Repeatedly, But Does Not Connect If a Network PC Card Stops Communicating Properly Performance ProblemsIf a PC Card Modem Is Not Working If the Notebook Pauses or Runs Sluggishly Power and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If a Serial or Parallel Printer Does Not Print Printing ProblemsIf the Left Edge of Printed Output Is Missing If an Infrared Printer Does Not Print Serial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Notebook Does Not Respond When You Turn It On Startup ProblemsIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not Working If the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette Drive If You Have Problems with Wireless 802.11 Communication Wireless Problems Make sure the notebook is properly connected to the network If You Can Connect, But the Network Is Slow To Run the Bios Setup Utility Configuring Your Notebook Main Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery Features Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling Drivers Index Index Index-3 RAM Index-5 Index-6