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HP 370697-002 manual Power and Battery Pack Problems, If the Notebook Stops Responding

Models: 370697-002

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Troubleshooting

■Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out.

■If the notebook hard drive frequently runs (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebook hard disk. If this occurs frequently, consider installing additional memory.

■Check the amount of available free disk space. Delete temporary and unneeded files.

If the Notebook Stops Responding

■Press ctrl+alt+del and use Task Manager to end the application that is not responding.

■Press the power button for at least 4 seconds to turn off and reset the notebook. Unsaved data will be lost. Then press the power button again to turn the notebook back on.

■If nothing happens, insert the tip of a paper clip into the reset button on the bottom of the notebook. Then press the power button to turn the notebook back on.

■To avoid lockup problems, avoid pressing the TV Now! One-Touch button to switch display devices while graphic-intensive applications are running. Also avoid turning the notebook off or putting it into Standby while such applications are running.

Power and Battery Pack Problems

If the Notebook Turns Off Immediately After It Turns On

Battery power is probably extremely low. Plug in the AC adapter or insert a charged battery pack.

Reference Guide

6–15

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HP 370697-002 manual Power and Battery Pack Problems, If the Notebook Stops Responding

Contents

Reference Guide Page Contents Battery Packs and Power Management Troubleshooting Modem and Network ConnectionsAdd-On Devices Index Getting Started with Your Notebook Identifying Parts of the NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery PackConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Basic Operation Operating Your NotebookDefault Power Settings Power mode To enter this mode FunctionTo Reset the Notebook To Change the Boot DeviceTouchPad on-off button and indicator light To Use the TouchPadTo Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does thisTo Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does thisTo Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVDTo Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDsTo Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against VirusesTaking Care of Your Notebook To Lock the Hard DriveTo Protect Your Hard Drive To Safeguard Your Data To Maintain Your NotebookTo Clean Your Notebook To Extend the Life of the DisplayBattery Packs and Power Management Managing Power ConsumptionHow the Notebook Manages Power Automatically When this occurs Result isUsing Battery Power To Change Timeout Settings and Create Power SchemesTo Check Battery Status To Respond to a Low-Battery Warning From the Windows Control PanelTo Recharge the Battery Pack To Get the Most from Your Battery PacksBattery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network ConnectionsTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a ConnectionTurning Off Communication and Ending a Connection Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Connect an Infrared Device Select Models OnlyPrinting to an Infrared Printer Using the Infrared PortAvoiding Standby While Using Infrared Transferring Files Through an Infrared ConnectionInstalling Additional RAM Memory To Install a RAM Expansion ModuleTo Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Troubleshooting Your NotebookIf Sound Does Not Record Audio ProblemsIf No Sound is Audible If You Hear Loud, High-Pitched Feedback from the SpeakersIf You Get a Region Code Error When Playing a DVD Movie CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If a DVD Plays ErraticallyIf a DVD Does Not Play with Two Displays Display ProblemsIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is BlankIf an External Display Does Not Work Hard Drive ProblemsIf the Screen Is Difficult to Read If the Notebook Hard Drive Does Not SpinHeat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If You Have Problems with Infrared Communications Infrared ProblemsKeyboard and Pointing Device Problems If the Pointer Is Difficult to ControlIf the TouchPad Moves the Pointer or Cursor While You Type Local Area Network LAN ProblemsIf the TouchPad Does Not Work If the Built-In Network Adapter Does Not Connect to the LANIf a Network Connection Responds Slowly Memory ProblemsIf You Cannot Log In to Netware Servers If a Message Reports You Are Out of MemoryIf the Modem Seems Slow Modem ProblemsIf the Notebook Beeps But Does Not Start After Adding RAM If the Modem Does Not Dial or No Dial Tone Is DetectedIf the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Dials, But You Cannot Hear It If the Modem Causes an Error MessageIf the Modem Is Not Detected If the Modem Connects, But Transferred Data Is BadIf Excessive Line Current Is Detected PC Card Pcmcia ProblemsIf the Modem Does Not Fax If the Modem Clicks Repeatedly, But Does Not ConnectIf a PC Card Modem Is Not Working Performance ProblemsIf a Network PC Card Stops Communicating Properly If the Notebook Pauses or Runs SluggishlyPower and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If the Left Edge of Printed Output Is Missing Printing ProblemsIf a Serial or Parallel Printer Does Not Print If an Infrared Printer Does Not PrintSerial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Notebook Will Not Boot from Battery Power Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Serial or Parallel Port Is Not WorkingIf the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After BootingWireless Problems If You Have Problems with Wireless 802.11 CommunicationIf You Can Connect, But the Network Is Slow Make sure the notebook is properly connected to the networkConfiguring Your Notebook To Run the Bios Setup UtilityMain Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the WebSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software ApplicationsIndex Index Index-3 RAM Index-5 Index-6