Service Agreement Terms

United States and Canada

Service agreement availability

Standard agreement service is available within the contiguous United States, Hawaii and certain areas of Alaska. Service agreements purchased at the time of equipment sale become effective the day after warranty expiration. Service agreements may be purchased at a later date, provided the equipment is in proper operating condition.

Kodak agrees to perform the following service for a time period of one year, unless otherwise specified.

Service agreement coverage

During the term of this agreement, Kodak’s Technical Assistance Center (TAC) will provide telephone assistance to Customer’s designated liaison. When determined necessary by Kodak, a Kodak Field Engineer will perform on-site service to adjust and/or replace parts required to maintain the equipment in an operating condition which is consistent with Kodak’s specifications.

When periodic maintenance (PM) is included in the agreement, Kodak will perform the specified number of calls to clean, test, and maintain the equipment in proper working order. When possible, PMs will be performed at the same time as repair service.

How to obtain service

Call 1 (800) 822-1414. In order for Kodak to provide assistance, Customer’s access code (Customer Identification Number) must be provided to Kodak.

Days and hours of coverage

Unless premier (extended hours) coverage is purchased, this agreement covers service during Kodak’s normal working hours (usually 8:00 a.m. to 5:00 p.m. local time) Monday through Friday, excluding Kodak holidays.

On-site service will be available outside Kodak’s normal working hours at prevailing overtime rates.

Limitations

This agreement does not cover: circumstances beyond Kodak’s control; problems due to failure of Customer to conform to Kodak’s site specifications; rebuilding or reconditioning of equipment; service or parts required to correct problems resulting from the use of attachments, accessories or alterations not marketed by Kodak; relocation of equipment or service required as the result of relocation; unauthorized modifications or service; misuse; abuse; supply items; or failure to follow Kodak’s operating instructions.

The services outlined in these terms are Kodak’s only obligation under this agreement. KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, USE, OR IMPROPER FUNCTIONING OF THIS EQUIPMENT, REGARDLESS OF THE CAUSE. Such damages for which Kodak will not be responsible, include, but are not limited to, loss of revenue or profit, loss of data, downtime costs, loss of use of the equipment, cost of any substitute equipment, facilities or services or claims of your customers for such damages.

This limitation of liability will not apply to claims for injury to persons or damage to property causes by the sole negligence or fault of Kodak or by persons under its direction or control.

On-site response time

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Kodak 990, 9500 manual Service agreement availability, Service agreement coverage, On-site response time
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9500, 990 specifications

The Kodak 9500 is a sophisticated imaging device designed to revolutionize the way professionals engage with photography and imaging technologies. This innovative product combines cutting-edge technology with user-friendly features to enhance the overall shooting experience, making it a top choice among photographers and videographers alike.

One of the standout features of the Kodak 9500 is its high-resolution sensor, which captures images in stunning detail. With a resolution of up to 50 megapixels, this camera allows photographers to produce exceptionally sharp and vibrant photos, making it an ideal choice for commercial photography, fine art, and even landscape photography. The larger pixel size ensures better performance in low-light conditions, allowing for clearer images without the noise that often plagues other cameras.

The Kodak 9500 also boasts an advanced autofocus system. This system employs phase detection technology, ensuring that subjects are locked in focus quickly and accurately, even in dynamic environments. Whether capturing fast-moving wildlife or bustling street scenes, users can rely on the camera's autofocus capabilities to deliver crisp, clear results every time.

Another key feature of the Kodak 9500 is its versatility in terms of shooting modes. The camera offers a wide range of options, including manual, aperture priority, and shutter priority modes. Additionally, the inclusion of various scene modes enables users to achieve optimal results regardless of their level of expertise. This makes the Kodak 9500 accessible to both beginners and seasoned photographers.

In terms of connectivity, the Kodak 9500 incorporates built-in Wi-Fi and Bluetooth technology, allowing for easy sharing of images and videos. Photographers can transfer their work directly to smartphones or tablets and share them on social media platforms without the need for additional software or wires. This seamless connectivity enhances the workflow for professionals who need to present their work quickly.

The build quality of the Kodak 9500 is another aspect worth mentioning. Constructed with a durable magnesium alloy body, the camera is designed to withstand the rigors of professional use. It is also weather-sealed, making it resistant to moisture and dust, allowing photographers to work confidently in various environmental conditions.

In summary, the Kodak 9500 stands out in the crowded camera market with its high-resolution capabilities, advanced autofocus system, versatile shooting modes, and robust connectivity options. Its durable construction makes it a reliable tool for professionals seeking to capture their vision with precision and clarity. Whether you are a seasoned pro or a passionate enthusiast, the Kodak 9500 is an exceptional choice that elevates the art of photography.
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