Problem | Possible Solution |
Image quality is poor or | Make sure that: |
has decreased | • the scanner is clean. Refer to the Maintenance section. |
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The lamps shut off too soon | The lamps in the i100 Series Scanners will turn off after 5 minutes of no scanner |
| activity. If the lamps are off, but the scanner has not yet gone into sleep mode |
| (default 15 minutes), there will be a delay of about 5 seconds for the lamps to |
| warm up again. |
| The default setting is 15 minutes, and if not changed to another value between |
| 16 and 60 minutes, the lamps will turn off after 5 minutes of no scanner activity. |
| If you set the timeout to a new value greater than 15 minutes, you must scan at |
| least one document for that setting to be enabled. After this setting has been |
| enabled, it will be enforced until a new setting is selected or the scanner is |
| powered off and back on. |
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|
Documents are skewed | Make sure that: |
during scanning | • the document side guides are adjusted to fit the documents being fed. |
| • documents are being fed perpendicular to the feed module. |
| • documents are being fed in the center of the ADF. |
| • all staples and paper clips have been removed from the documents. |
| • the feed module, separator module, and drive rollers are clean. |
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|
Scanner pauses excessively | Make sure that: |
during scanning | • the host computer meets minimum requirements for scanning. |
| • there is enough free space on the hard disk drive. |
| • all other applications are closed. |
| • the scanner has the correct amount of memory installed for the documents |
| being scanned. |
| You can also try changing the scanning options (compression, etc.) in your |
| scanning software. |
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|
Documents are multifeeding | Make sure that: |
| • the leading edges of all batched documents are centered in the ADF so that |
| each document will come in contact with the feed rollers. |
| • the feed module and separator module are clean and not worn. |
| • documents with an unusual texture or surface are fed manually. |
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|
Roller marks or streaks appear | Clean the feed module, separator module, and drive rollers. Refer to the |
on documents after scanning | Maintenance section. |
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|
Vertical lines appear on | • Clean the imaging guides. Refer to the Maintenance section. |
the image | • Calibrate the scanner. Refer to the Maintenance section. |
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