Troubleshooting
Indicator lights
There are two indicator lights — one red, one green — on the scanner that provides information about what the scanner is doing.
Red indicator
Green indicator
Green on — scanner is ready to scan Green flashing — scanner is busy
Red on — an error condition exists (refer to “Problem solving” in this section for help with some common error conditions)
Red and green on — scanner is powering up
After you power up the scanner, the red and green indicator lights will illuminate. After approximately one minute, both lights go out. When the green indicator light comes back on, the scanner is ready to begin scanning. However, the host computer may require several seconds to detect
the scanner.
Service indicator lights | After you power up the scanner both LEDs are on. |
Red — CPU not running code. The red indicator will go out after about 30 seconds. This indicator will always be off, unless you are downloading firmware or calibrating the scanner.
Green — the green indicator is on at all times.
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