Troubleshooting

www.kodak.com/go/support 37

Computer/connectivity problems
You cannot take a
picture
■Turn the camera off, then on again.
■Depress the Shutter button all the way (see page4).
■Insert new/charged batteries in the correct orientation (see
page1).
■Memory is full. Transfer pictures to the computer (see page31),
delete pictures (see page16), or insert another card.
Memory card not
recognized or camera
freezes with card
■Remove and reinsert the card (see page3).
IMPORTANT: Insert a card until it clicks.
■Card may be corrupted. Format the card in the camera (see
page30).
■Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■To view pictures on a card or in internal memory, see page16.
Status Solution
Slide Show does not
run on an external
video device
■Adjust the camera Video Out setting (see page29).
■Make sure the external device settings are correct. (See the
device’s user guide).
Computer does not
communicate with
the camera
■Turn off the camera, then turn it back on.
■Make sure the batteries are charged and installed correctly (see
page1 ).
■Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and directly to the computer (not
through a USB hub). See page31. Then turn on the camera.
IMPORTANT: Use only the cable included with this camera!
■See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution