Getting help

www.kodak.com/go/support 41

Computer/connectivity problemsPicture quality problems
You cannot take a
picture
■Turn the camera off, then on again.
■Depress the Shutter button all the way (see page5).
■Insert new or charged batteries (see page2).
■Memory is full. Transfer pictures to the computer (see page36),
delete pictures (see page21), or insert another card.
Memory card not
recognized or camera
freezes with card
■Card may be corrupted. Format the card in the camera (see
page35).
■Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■To view pictures on a card or in internal memory, see page20.
Status Solution
Computer does not
communicate with
the camera
■Make sure the batteries are charged and installed correctly (see
page2 ).
■Turn on the camera.
■Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page36).
■See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution
Picture is not clear ■To automatically set exposure and focus, press the Shutter button
halfway. When the framing marks turn green, press the Shutter
button completely down to take the picture.
■Clean the lens (see page46).
■Make sure the camera is not in Macro mode (see page32) if you are
more than 27.6 in. (70 cm) from your subject.
■Place the camera on a flat, steady surface or use a tripod (especially
in high-zoom settings or in low light).
Status Solution