Print quality problems, Streaks or spots | Tektronix 220i, 220e

6Troubleshooting

Print quality problems

Plain paper prints have dull, faded colors and signiﬁcant dropout

If plain paper prints have dull, faded colors and signiﬁcant dropout (areas where the wax does not adhere to the paper), make sure that you are using a ColorCoat™ transfer roll; the thermal-wax transfer roll does not print well on plain paper. If a transfer roll has a clear panel after every three colored panels, it is a ColorCoat™ transfer roll.

If you are using Tektronix perforated premium laser paper, make sure you have the selection switch on the paper tray set to PAPER and not

TRANSPARENCY.

If you have the correct transfer roll and switch selection and the prints still have dull, faded colors and dropout, you may be using a paper that is too rough. Try another type of plain paper. Refer to “Recommended paper types” on page 5-4. You can achieve excellent results with Tektronix perforated premium laser paper.

Prints on thermal-transfer paper or transparencies have dull colors

Make sure the switch on the paper tray is set to PAPER, not TRANSPARENCY. If you are using thermal-transfer paper, make sure that you load the paper in the tray with the whiter, shinier side up.

Streaks or spots

Most spots and streaks are caused by dust introduced into the printer during transfer roll installation or paper loading. To prevent dust from getting inside of the printer, make sure the surface where you unpack transfer rolls, paper, and transparencies is free of dust. Keep supplies in a covered area or a closed box.

To get rid of spots or streaks, clean the thermal head (see “Cleaning the thermal head and transfer roll guide” on page 4-4).

6-10Phaser 220i and Phaser 220e Color Printers

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Tektronix 220i, 220e user manual Print quality problems, Streaks or spots

Contents

Phaser 220i and Phaser 220e Color Printers Page Users safety summary Terms in manual CautionTerms on product Caution Page Contents Printing Supplies TroubleshootingCaring for Your Printer Vii Front and Rear Panels Moving Your Printer Technical NotesExpanding Your Printing System Index Phaser 220i and Phaser 220e Color Printers Introduction Chapter Introduction Connecting the printer Getting Set UpSetting up the printer Installing a driver on your computer Setting up the printer What you get with your printer Transfer Installing the optional lower tray assembly 8869-18 Removing the packing material from inside the printer Install the transfer roll Adding paper or transparencies Fan the paper or transparencies 10Phaser 220i and Phaser 220e Color Printers 8869-4 8869-5 Connecting the printer Printer ports LocalTalk connection Connecting the printer to a single computer using LocalTalk Phaser Phaser 220e Parallel connection Printer Baud rate Switch setting Baud rate settings for Phaser 220i and Phaser 220ePhaser 220iPhaser 220e8869-13 Serial connection Getting Set Up Ethernet connection Phaser 220i only Connecting the power and turning on the printer Front panel at power-up Rear panel at power-up Sample prints When the printer is ready for operation Startup PC users Installing a driver on your computerPhaser 220 drivers and utilities diskettes Microsoft Windows COM1 or COM2 Interface SelectLPT1 or LPT2 Network button DOS Macintosh users Other software requirements Turning off the sample prints Turning off the startupWorkstation users Setting up PC ports DOS Parallel port setup Serial port setup Mode COM19600,N,8,1,PMode COM11200,N,8,1,P What next? Printing Printing from a Macintosh Printing Printing from a PC Windows Printing from a PC DOS Printing from a workstation 10.6 Margins and print areaPerforated paper and transparencies 200 mm 287 mm Non-perforated plain paper 200 mm 271 mm Use Upper or Using two paper traysRecommended paper tray selections Lower tray Selecting driver features Getting information on printing from speciﬁc applications Print modes Using a printer driver or a utility ﬁle Color correction Fonts Resident typefaces PostScript Resident typefaces PCL5 Font upgrade Phaser 220eInstalling Macintosh screen fonts Downloading fonts Printer languages PostScript, HP-GL, PCL5 Enabling and disabling automatic language switchingDefault printer port settings Port Language Parameter Default setting Changing the HP-GL default settingsHP-GL default settings Printing with HP-GL Getting the largest printed picture Why should I use perforated paper?Printing hints How long does it take to make a print? Importance of cleaning Caring for Your PrinterOverview When to clean Cleaning kit Cleaning the printer with every transfer roll change Cleaning the thermal head and transfer roll guide Cleaning the paper-feed rollers Cleaning the paper-pick rollers 8869-15 8869-33 8869-43 Cleaning the printer every 5000 prints Cleaning the transfer roll sensor pad 8869-34 Cleaning the drum Cleaning the exit rollers Page Ordering information SuppliesAlways use Tektronix supplies Supplies kits Using plain paper ColorCoat transfer roll Paper trays and media types Use the correct paper tray for plain-paper printingPlain-paper startup kit Tray Media Recommended paper types Paper Basis weight Recommended paper types Handling supplies Removing a used transfer roll Supplies Troubleshooting Clearing transfer roll jams Clearing paper jams To remove paper from the drum 8869-38 Problems and solutions If you cant make a printPrinter not operating Echo %! port Echo SHOWPAGECTRL-D port Echo %! LPT1 Media light blinks, and no print is produced Printer doesnt appear in the ChooserReady light blinks, but the ﬁle does not print Print job does not ﬁnish the printer times out You feel resistance when installing the paper tray Media problemsFrequent paper-picking errors Frequent paper jams Problems with image size and position Print quality problems Streaks or spots Black-and-white instead of color Startup page prints even though it is disabled Error messages on the startupMessage Description Use the printer’s rear panel DIP switches Generating the conﬁguration Whom to call for help HAL Highly Automated Library Troubleshooting Troubleshooting 16Phaser 220i and Phaser 220e Color Printers Rear panel Phaser 220e Front and Rear Panels Phaser 220e DIP Switches 2, 3, Rear panel DIP switches Phaser 220ePhaser 220e rear panel DIP switches Switch Function Settings Rear panel Phaser Phaser Rear panel DIP switches Phaser Phaser 220i rear panel DIP switches Phaser 220i DIP Switches 2, 3, Phaser 220i DIP Switches 8 Front panel Phaser 220i and Phaser 220e Indicator Blinking Off Parallel port Technical NotesPrinter ports Appendix Parallel port signal descriptions Signal name Pin # Return Description Source Default serial port settings Serial port Serial port signals Serial port signal descriptionsSignal name Pin number Printer I/O Description Speciﬁcations Print speed paper-marking speed Dimensions with lower tray assemblyPrinting Media type With Black With 3-Color Transfer roll ColorCoat Safety and emissions standards Standard transfer roll capacities Technical Notes 8Phaser 220i and Phaser 220e Color Printers Upgrade kits Expanding Your Printing System Memory conﬁgurations for Phaser 220 printers Memory Phaser Phaser 220eAdvantages of adding memory Adding a hard disk for font storage Phaser 220i only Compatible hard disksRequirements for adding a hard disk 4Phaser 220i and Phaser 220e Color Printers Connecting one disk Connecting multiple disks Moving Your Printer Changing the line voltage Repacking your printer Moving Your Printer C Page Regulatory Information Declaration of conformity FCC Class B device for 115 VAC equipment Section II Information on ingredients Material Safety Data SheetSection I Product identiﬁcation Trade name and Tektronix part number Section V Fire ﬁghting measures Section III Hazards identiﬁcationSection IV First aid measures Section VI Accidental release measures Section X Stability and reactivity Section Viii Exposure control personal protectionSection IX Physical and chemical properties Section XI Toxicological information Section XV Regulatory information Section XVI Other informationOriginal preparation date 11/19/93 R.C Page Index Index-1 Index-2Phaser 220i and Phaser 220e Color Printers Index-3 Index-4Phaser 220i and Phaser 220e Color Printers