Media problems, Frequent paper-picking errors | Tektronix 220i

6Troubleshooting

Media problems

Frequent paper-picking errors

Be sure to fan the paper or transparencies before installing them in the paper tray. This is especially important for transparencies and perforated paper. If you still experience paper-picking errors, clean the paper-pick rollers. For details, see “Cleaning the paper-pick rollers” on page 4-6.

Frequent paper jams

If you are using thermal-transfer paper or transparencies, make sure that you use the Tektronix paper and transparency ﬁlm listed in the supplies information sheet. Also, do not overﬁll the paper tray, as indicated by the red line on the right side of the tray. If you still experience paper jams, clean the printer. For information on cleaning the printer, see Chapter 4.

You feel resistance when installing the paper tray

If you try to install a paper tray and you ﬁnd it won't go in, look in the slot. If you see the paper-pick rollers in the way, rotate the rollers toward the front of the printer until the slot is clear.

6-8	Phaser 220i and Phaser 220e Color Printers

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Tektronix 220i, 220e user manual Media problems, Frequent paper-picking errors, Frequent paper jams

Contents

Phaser 220i and Phaser 220e Color Printers Page Terms in manual Caution Users safety summaryTerms on product Caution Page Contents Printing Troubleshooting Caring for Your PrinterSupplies Vii Front and Rear Panels Technical Notes Expanding Your Printing SystemMoving Your Printer Index Phaser 220i and Phaser 220e Color Printers Introduction Chapter Introduction Getting Set Up Setting up the printerConnecting the printer Installing a driver on your computer Setting up the printer What you get with your printer Transfer Installing the optional lower tray assembly 8869-18 Removing the packing material from inside the printer Install the transfer roll Adding paper or transparencies Fan the paper or transparencies 10Phaser 220i and Phaser 220e Color Printers 8869-4 8869-5 Connecting the printer Printer ports LocalTalk connection Connecting the printer to a single computer using LocalTalk Phaser Phaser 220e Parallel connection Baud rate settings for Phaser 220i and Phaser 220e Phaser 220iPhaser 220e8869-13Printer Baud rate Switch setting Serial connection Getting Set Up Ethernet connection Phaser 220i only Connecting the power and turning on the printer Front panel at power-up Rear panel at power-up Sample prints When the printer is ready for operation Startup Installing a driver on your computer Phaser 220 drivers and utilities diskettesPC users Microsoft Windows Interface Select LPT1 or LPT2COM1 or COM2 Network button DOS Macintosh users Other software requirements Turning off the startup Turning off the sample printsWorkstation users Setting up PC ports DOS Parallel port setup Mode COM19600,N,8,1,P Serial port setupMode COM11200,N,8,1,P What next? Printing Printing from a Macintosh Printing Printing from a PC Windows Printing from a PC DOS Printing from a workstation Margins and print area Perforated paper and transparencies10.6 200 mm 287 mm Non-perforated plain paper 200 mm 271 mm Using two paper trays Recommended paper tray selectionsUse Upper or Lower tray Selecting driver features Getting information on printing from speciﬁc applications Print modes Using a printer driver or a utility ﬁle Color correction Fonts Resident typefaces PostScript Font upgrade Phaser 220e Installing Macintosh screen fontsResident typefaces PCL5 Downloading fonts Enabling and disabling automatic language switching Default printer port settingsPrinter languages PostScript, HP-GL, PCL5 Port Language Changing the HP-GL default settings HP-GL default settingsParameter Default setting Printing with HP-GL Why should I use perforated paper? Printing hintsGetting the largest printed picture How long does it take to make a print? Caring for Your Printer Importance of cleaningOverview When to clean Cleaning kit Cleaning the printer with every transfer roll change Cleaning the thermal head and transfer roll guide Cleaning the paper-feed rollers Cleaning the paper-pick rollers 8869-15 8869-33 8869-43 Cleaning the printer every 5000 prints Cleaning the transfer roll sensor pad 8869-34 Cleaning the drum Cleaning the exit rollers Page Supplies Always use Tektronix suppliesOrdering information Supplies kits Using plain paper ColorCoat transfer roll Use the correct paper tray for plain-paper printing Plain-paper startup kitPaper trays and media types Tray Media Recommended paper types Paper Basis weight Recommended paper types Handling supplies Removing a used transfer roll Supplies Troubleshooting Clearing transfer roll jams Clearing paper jams To remove paper from the drum 8869-38 If you cant make a print Problems and solutionsPrinter not operating Echo %! port Echo SHOWPAGECTRL-D port Echo %! LPT1 Printer doesnt appear in the Chooser Ready light blinks, but the ﬁle does not printMedia light blinks, and no print is produced Print job does not ﬁnish the printer times out Media problems Frequent paper-picking errorsYou feel resistance when installing the paper tray Frequent paper jams Problems with image size and position Print quality problems Streaks or spots Black-and-white instead of color Error messages on the startup Startup page prints even though it is disabledMessage Description Use the printer’s rear panel DIP switches Generating the conﬁguration Whom to call for help HAL Highly Automated Library Troubleshooting Troubleshooting 16Phaser 220i and Phaser 220e Color Printers Rear panel Phaser 220e Front and Rear Panels Rear panel DIP switches Phaser 220e Phaser 220e rear panel DIP switchesPhaser 220e DIP Switches 2, 3, Switch Function Settings Rear panel Phaser Phaser Rear panel DIP switches Phaser Phaser 220i rear panel DIP switches Phaser 220i DIP Switches 2, 3, Phaser 220i DIP Switches 8 Front panel Phaser 220i and Phaser 220e Indicator Blinking Off Technical Notes Printer portsParallel port Appendix Parallel port signal descriptions Signal name Pin # Return Description Source Default serial port settings Serial port Serial port signal descriptions Serial port signalsSignal name Pin number Printer I/O Description Speciﬁcations Dimensions with lower tray assembly PrintingPrint speed paper-marking speed Media type With Black With 3-Color Transfer roll ColorCoat Safety and emissions standards Standard transfer roll capacities Technical Notes 8Phaser 220i and Phaser 220e Color Printers Upgrade kits Expanding Your Printing System Memory Phaser Phaser 220e Memory conﬁgurations for Phaser 220 printersAdvantages of adding memory Compatible hard disks Adding a hard disk for font storage Phaser 220i onlyRequirements for adding a hard disk 4Phaser 220i and Phaser 220e Color Printers Connecting one disk Connecting multiple disks Moving Your Printer Changing the line voltage Repacking your printer Moving Your Printer C Page Regulatory Information Declaration of conformity FCC Class B device for 115 VAC equipment Material Safety Data Sheet Section I Product identiﬁcationSection II Information on ingredients Trade name and Tektronix part number Section III Hazards identiﬁcation Section IV First aid measuresSection V Fire ﬁghting measures Section VI Accidental release measures Section Viii Exposure control personal protection Section IX Physical and chemical propertiesSection X Stability and reactivity Section XI Toxicological information Section XVI Other information Section XV Regulatory informationOriginal preparation date 11/19/93 R.C Page Index Index-1 Index-2Phaser 220i and Phaser 220e Color Printers Index-3 Index-4Phaser 220i and Phaser 220e Color Printers