Tektronix 220e, 220i user manual Troubleshooting

Troubleshooting 6

To order a technical support catalog listing all available HAL articles, call

(503)682-7450directly from any phone (24 hours/day, from anywhere in the world). In the United States and Canada, call toll-free 1-800-835-6100(6:00 am — 5:00 pm, PST) and ask to be transferred to HAL. To order a HAL catalog or document, do the following:

1.Before you call, write down the area code and phone number for your fax machine. HAL will ask you to key this number through the keypad on your voice phone. If you are calling from outside the United States or Canada, you’ll need to know the international access code to reach your country from the United States. Without a complete fax number, HAL cannot call your fax machine. Call only from a touch-tone voice phone.

Note Before ordering documents from HAL, order a HAL catalog listing the numbers of the available documents.

2.Follow the instructions in the voice-prompted menu.

3.Order individual documents by entering the desired document’s number as listed in the HAL catalog. Enter the number by using the telephone’s keypad.

4.You can order up to 3 documents per call.

5.The HAL catalog or documents you request are faxed to you in a matter of minutes.

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