Problems and solutions, If you cant make a print | Tektronix 220e

Troubleshooting 6

Problems and solutions

If you can't make a print

Note When using a printer with a lower tray assembly, make sure that the door covering the upper slot is closed before you try to make a print from the lower tray. You cannot print from the lower tray with the door open.

Printer not operating

Make sure you plugged in the printer and turned it on. Make sure you connected the interface cable properly and set the rear panel switches correctly. For details on the switch settings, refer to Chapter 7. Make sure the line voltage selector switch is set properly.

Press the TEST button on the back of the printer for 3 seconds. If the printer produces a test print, the printer is functional, and the next step is to verify that your computer can communicate with the printer. If the printer fails to produce a test print, make sure that paper is loaded and a transfer roll is installed. If you have paper and transfer roll installed and the printer does not produce a test print, the printer requires service.

Note When you have checked all possible causes and your printer is still not operating, you can call for service at 1-800-547-8949 in the U.S.A. and Canada, or call your Tektronix dealer.

User Manual

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Tektronix 220e, 220i user manual Problems and solutions, If you cant make a print, Printer not operating

Contents

Phaser 220i and Phaser 220e Color Printers Page Terms in manual Caution Users safety summaryTerms on product Caution Page Contents Printing Caring for Your Printer TroubleshootingSupplies Vii Front and Rear Panels Expanding Your Printing System Technical NotesMoving Your Printer Index Phaser 220i and Phaser 220e Color Printers Chapter Introduction Introduction Setting up the printer Getting Set UpConnecting the printer Installing a driver on your computer What you get with your printer Setting up the printer Transfer Installing the optional lower tray assembly 8869-18 Removing the packing material from inside the printer Install the transfer roll Adding paper or transparencies Fan the paper or transparencies 10Phaser 220i and Phaser 220e Color Printers 8869-4 8869-5 Printer ports Connecting the printer LocalTalk connection Connecting the printer to a single computer using LocalTalk Parallel connection Phaser Phaser 220e Phaser 220iPhaser 220e8869-13 Baud rate settings for Phaser 220i and Phaser 220ePrinter Baud rate Switch setting Serial connection Getting Set Up Ethernet connection Phaser 220i only Connecting the power and turning on the printer Front panel at power-up Sample prints Rear panel at power-up Startup When the printer is ready for operation Phaser 220 drivers and utilities diskettes Installing a driver on your computerPC users Microsoft Windows LPT1 or LPT2 Interface SelectCOM1 or COM2 Network button DOS Other software requirements Macintosh users Turning off the startup Turning off the sample printsWorkstation users Parallel port setup Setting up PC ports DOS Mode COM19600,N,8,1,P Serial port setupMode COM11200,N,8,1,P What next? Printing from a Macintosh Printing Printing Printing from a PC Windows Printing from a PC DOS Printing from a workstation Perforated paper and transparencies Margins and print area10.6 200 mm 287 mm 200 mm 271 mm Non-perforated plain paper Recommended paper tray selections Using two paper traysUse Upper or Lower tray Getting information on printing from speciﬁc applications Selecting driver features Print modes Color correction Using a printer driver or a utility ﬁle Resident typefaces PostScript Fonts Installing Macintosh screen fonts Font upgrade Phaser 220eResident typefaces PCL5 Downloading fonts Default printer port settings Enabling and disabling automatic language switchingPrinter languages PostScript, HP-GL, PCL5 Port Language HP-GL default settings Changing the HP-GL default settingsParameter Default setting Printing with HP-GL Printing hints Why should I use perforated paper?Getting the largest printed picture How long does it take to make a print? Caring for Your Printer Importance of cleaningOverview When to clean Cleaning kit Cleaning the thermal head and transfer roll guide Cleaning the printer with every transfer roll change Cleaning the paper-feed rollers Cleaning the paper-pick rollers 8869-15 8869-33 8869-43 Cleaning the transfer roll sensor pad Cleaning the printer every 5000 prints 8869-34 Cleaning the drum Cleaning the exit rollers Page Always use Tektronix supplies SuppliesOrdering information Supplies kits ColorCoat transfer roll Using plain paper Plain-paper startup kit Use the correct paper tray for plain-paper printingPaper trays and media types Tray Media Recommended paper types Recommended paper types Paper Basis weight Handling supplies Removing a used transfer roll Supplies Clearing transfer roll jams Troubleshooting Clearing paper jams To remove paper from the drum 8869-38 If you cant make a print Problems and solutionsPrinter not operating Echo %! LPT1 Echo %! port Echo SHOWPAGECTRL-D port Ready light blinks, but the ﬁle does not print Printer doesnt appear in the ChooserMedia light blinks, and no print is produced Print job does not ﬁnish the printer times out Frequent paper-picking errors Media problemsYou feel resistance when installing the paper tray Frequent paper jams Problems with image size and position Streaks or spots Print quality problems Black-and-white instead of color Error messages on the startup Startup page prints even though it is disabledMessage Description Generating the conﬁguration Use the printer’s rear panel DIP switches HAL Highly Automated Library Whom to call for help Troubleshooting Troubleshooting 16Phaser 220i and Phaser 220e Color Printers Front and Rear Panels Rear panel Phaser 220e Phaser 220e rear panel DIP switches Rear panel DIP switches Phaser 220ePhaser 220e DIP Switches 2, 3, Switch Function Settings Phaser Rear panel Phaser Phaser 220i rear panel DIP switches Rear panel DIP switches Phaser Phaser 220i DIP Switches 8 Phaser 220i DIP Switches 2, 3, Indicator Blinking Off Front panel Phaser 220i and Phaser 220e Printer ports Technical NotesParallel port Appendix Signal name Pin # Return Description Source Parallel port signal descriptions Serial port Default serial port settings Serial port signal descriptions Serial port signalsSignal name Pin number Printer I/O Description Speciﬁcations Printing Dimensions with lower tray assemblyPrint speed paper-marking speed Media type With Black With 3-Color Transfer roll ColorCoat Standard transfer roll capacities Safety and emissions standards Technical Notes 8Phaser 220i and Phaser 220e Color Printers Expanding Your Printing System Upgrade kits Memory Phaser Phaser 220e Memory conﬁgurations for Phaser 220 printersAdvantages of adding memory Compatible hard disks Adding a hard disk for font storage Phaser 220i onlyRequirements for adding a hard disk 4Phaser 220i and Phaser 220e Color Printers Connecting one disk Connecting multiple disks Changing the line voltage Moving Your Printer Repacking your printer Moving Your Printer C Page Regulatory Information Declaration of conformity FCC Class B device for 115 VAC equipment Section I Product identiﬁcation Material Safety Data SheetSection II Information on ingredients Trade name and Tektronix part number Section IV First aid measures Section III Hazards identiﬁcationSection V Fire ﬁghting measures Section VI Accidental release measures Section IX Physical and chemical properties Section Viii Exposure control personal protectionSection X Stability and reactivity Section XI Toxicological information Section XVI Other information Section XV Regulatory informationOriginal preparation date 11/19/93 R.C Page Index-1 Index Index-2Phaser 220i and Phaser 220e Color Printers Index-3 Index-4Phaser 220i and Phaser 220e Color Printers