ENGLISH

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly ?

2.Are you operating the unit properly following the user’s guide ?

3.Are the power amplifiers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOM

CAUSE

REMEDY

 

 

 

This unit cannot be turned

The power plug is not connected.

Connect the power plug to the outlet.

up.

 

 

 

 

 

No sound and picture are

Mute is on.

Cancel mute using the remote controller.

output even when power is

 

 

 

See the connection diagram and connect the cables

on.

The input cable is not connected

 

correctly.

correctly.

 

 

 

 

The master volume control is turned all

Adjust the master volume.

 

the way down.

 

 

 

 

 

The function selector position is wrong.

Select correct position.

 

 

 

No speaker output.

The headphones are connected to the

Disconnect the headphones. (Speakers will not

 

headphone jack.

output sound when headphones are connected.)

 

 

 

Incorrect Audio or Video for

Input cable connected incorrectly.

Connect the cable correctly by referring to the

selected source.

 

connection diagram.

 

 

 

Incorrect Audio from a

Speaker cable connected incorrectly.

Connect the cable correctly by referring to the

channel.

 

connection diagram.

 

 

 

No Audio output from the

The center speaker cable connection is

Connect the cable correctly.

center channel speaker.

incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO is selected for Surround mode, no

 

mode.

sound will be output from the center speaker. Set

 

 

another Surround mode.

 

 

 

 

Center = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround speaker cable connection

Connect the cable correctly.

surround speakers.

is incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO has been selected for Surround

 

mode.

mode, no sound will be output from the surround

 

 

speaker. Set another Surround mode.

 

Surround = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround back speaker cable

Connect the cable correctly.

surround back speakers.

connection is incomplete.

 

 

 

 

 

Surround mode is not EX/ES mode.

Set surround mode EX/ES.

 

 

 

 

Surround back = NONE has been

Make the correct setting.

 

selected in SPEAKERS SIZE SETUP

 

 

 

 

SYMPTOM

CAUSE

REMEDY

 

 

 

Can not select EX/ES mode.

Surround center= NONE has been

Make the correct setting.

 

 

selected in SPEAKERS SIZE SETUP

 

 

 

 

 

 

 

Input signal is incompatible.

Use 5.1channel source.

 

 

 

Can not select Pro Logic IIx

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

mode.

 

 

signal or analog input signal.

 

 

 

Can not select Neo:6 mode.

Input signal is incompatible.

Use 2 channel DTS input signal, PCM input signal or

 

 

 

analog input signal.

Can not select CSII mode.

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

 

 

 

signal or analog input signal.

 

 

 

No output to Subwoofer Out.

Subwoofer = NONE has been selected

Select Subwoofer = YES.

 

 

in SETUP mode.

 

 

 

 

Noise is produced during

Analog has been selected for input.

Be sure to perform digital connection, select digital

DTS-encoded CD or laser

 

input, then play.

disc play.

 

 

 

 

 

 

A specifi c channel does not

Nothing recorded on source.

Check the encoded channel on the source side.

produce output.

 

 

 

 

 

FM or AM reception fails.

Antenna connection is incomplete.

Correctly connect the indoor FM and AM antennas

 

 

 

to FM and AM antenna outlets.

Noise is heard during AM

Reception is affected by other electrical

Try changing location where the AM indoor antenna

reception.

 

fields.

is set up.

 

 

 

Noise is heard during FM

The radio waves from the broadcasting

Install an FM outdoor antenna.

reception.

 

station are weak.

 

 

 

 

 

Cannot get

programmed

Preset data has been erased.

Disconnecting power plug for long periods of time

station when the PRESET

 

will erase preset data. If that happens, input the

button is pressed.

 

preset data again.

 

 

 

 

Control with

the remote

Batteries are consumed.

Replace all the batteries with new ones.

controller fails.

 

 

 

 

Remote controller's function-key setting

Select different position from which equipment will

 

 

 

 

is wrong.

be controlled.

 

 

 

 

 

 

The distance between this unit and the

Move closer to this unit.

 

 

remote commander is too far.

 

 

 

 

 

 

 

Something is blocking the unit and the

Remove offending object.

 

 

remote commander.

 

 

 

 

 

Auto Setup

(SPEAKER

Headphones are connected.

Disconnect the headphones.

SETUP) is not working.

 

 

 

 

 

 

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Marantz SR7002, SR8002 manual Troubleshooting, Symptom Cause Remedy, Speaker

SR7002, SR8002 specifications

The Marantz SR8002 and SR7002 are two of the most acclaimed receivers from Marantz, a widely respected name in the high-fidelity audio and home theater industry. These models embody a blend of advanced technology, exceptional sound quality, and aesthetic design, making them ideal for audiophiles and home theater enthusiasts alike.

The SR8002 stands out with its impressive 7.1 channel configuration and powerful amplification capabilities. It uses a unique current feedback amplifier design, which ensures a wider frequency response and lower distortion, delivering a more dynamic soundstage. The receiver offers 130 watts per channel, guaranteeing ample power for driving even the most demanding speakers. Support for various audio formats such as Dolby TrueHD and DTS-HD Master Audio further enhances the listening experience, providing immersive sound particularly suitable for high-definition movie playback.

In terms of connectivity, the SR8002 is equipped with an extensive array of inputs and outputs, including seven HDMI inputs which support 1080p and 4K resolution pass-through. This makes it compatible with an extensive range of devices, from gaming consoles to Blu-ray players. Users can also enjoy video upscaling through the built-in Faroudja DCDi Cinema technology, which ensures that lower resolution sources are enhanced for a more detailed viewing experience.

On the other hand, the SR7002, while slightly older, is not to be overlooked. It features a 7.1 channel setup as well, but with 125 watts per channel, ensuring it still delivers superb performance. The SR7002 is particularly recognized for its high-quality Dolby Digital EX, DTS-ES, and other multi-channel audio formats, which enhances the listening experience. The sloped front panel design and the high-grade components used contribute significantly to its durable build and sonic performance.

Both models include features like Zone 2 and Zone 3 outputs for multi-room audio setups, allowing users to enjoy different audio sources in different rooms simultaneously. The inclusion of Audyssey MultEQ technology in both receivers automates speaker calibration, optimizing the sound field according to the room's acoustics for a more balanced audio experience.

Aesthetically, both receivers have a classic Marantz look with sleek lines and a distinctive gold and black front panel design, which could seamlessly blend into any home entertainment setup. The combination of their advanced technologies, robust build quality, and user-friendly interface ensure that both the SR8002 and SR7002 maintain their status as favorites among home theater aficionados and those who appreciate high-fidelity audio.