Black-and-white instead of color | Tektronix 220e, 220i instruction

Troubleshooting 6

Black-and-white instead of color

■Make sure that a color transfer roll is installed in the printer.

■If you have a Macintosh, make sure you are using the Phaser 220i or Phaser 220e driver or the latest Apple LaserWriter printer driver (version 6.0.7 or higher), which supports color PostScript. Make sure Color/Grayscale is selected in the Print dialog box. Some applications require special ﬁles to print in color. Make sure that these ﬁles are properly installed. For information, refer to the manual Phaser 220 Drivers and Utilities Printing Reference.

■If you have a PC, be sure to use a driver that supports color PostScript. If you are using Windows 3.1, use the Phaser 220i or Phaser 220e driver. If you are using Windows, make sure that the Color box in the Options dialog box is checked. For information on the drivers, refer to the manual Phaser 220 Drivers and Utilities Printing Reference.

User Manual

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Tektronix 220e, 220i user manual Black-and-white instead of color

Contents

Phaser 220i and Phaser 220e Color Printers Page Terms in manual Caution Users safety summaryTerms on product Caution Page Contents Printing Vii TroubleshootingCaring for Your Printer Supplies Front and Rear Panels Index Technical NotesExpanding Your Printing System Moving Your Printer Phaser 220i and Phaser 220e Color Printers Chapter Introduction Introduction Installing a driver on your computer Getting Set UpSetting up the printer Connecting the printer What you get with your printer Setting up the printer Transfer Installing the optional lower tray assembly 8869-18 Removing the packing material from inside the printer Install the transfer roll Adding paper or transparencies Fan the paper or transparencies 10Phaser 220i and Phaser 220e Color Printers 8869-4 8869-5 Printer ports Connecting the printer LocalTalk connection Connecting the printer to a single computer using LocalTalk Parallel connection Phaser Phaser 220e Serial connection Baud rate settings for Phaser 220i and Phaser 220ePhaser 220iPhaser 220e8869-13 Printer Baud rate Switch setting Getting Set Up Ethernet connection Phaser 220i only Connecting the power and turning on the printer Front panel at power-up Sample prints Rear panel at power-up Startup When the printer is ready for operation Microsoft Windows Installing a driver on your computerPhaser 220 drivers and utilities diskettes PC users Network button Interface SelectLPT1 or LPT2 COM1 or COM2 DOS Other software requirements Macintosh users Turning off the startup Turning off the sample printsWorkstation users Parallel port setup Setting up PC ports DOS Mode COM19600,N,8,1,P Serial port setupMode COM11200,N,8,1,P What next? Printing from a Macintosh Printing Printing Printing from a PC Windows Printing from a PC DOS Printing from a workstation 200 mm 287 mm Margins and print areaPerforated paper and transparencies 10.6 200 mm 271 mm Non-perforated plain paper Lower tray Using two paper traysRecommended paper tray selections Use Upper or Getting information on printing from speciﬁc applications Selecting driver features Print modes Color correction Using a printer driver or a utility ﬁle Resident typefaces PostScript Fonts Downloading fonts Font upgrade Phaser 220eInstalling Macintosh screen fonts Resident typefaces PCL5 Port Language Enabling and disabling automatic language switchingDefault printer port settings Printer languages PostScript, HP-GL, PCL5 Printing with HP-GL Changing the HP-GL default settingsHP-GL default settings Parameter Default setting How long does it take to make a print? Why should I use perforated paper?Printing hints Getting the largest printed picture Caring for Your Printer Importance of cleaningOverview When to clean Cleaning kit Cleaning the thermal head and transfer roll guide Cleaning the printer with every transfer roll change Cleaning the paper-feed rollers Cleaning the paper-pick rollers 8869-15 8869-33 8869-43 Cleaning the transfer roll sensor pad Cleaning the printer every 5000 prints 8869-34 Cleaning the drum Cleaning the exit rollers Page Supplies kits SuppliesAlways use Tektronix supplies Ordering information ColorCoat transfer roll Using plain paper Tray Media Use the correct paper tray for plain-paper printingPlain-paper startup kit Paper trays and media types Recommended paper types Recommended paper types Paper Basis weight Handling supplies Removing a used transfer roll Supplies Clearing transfer roll jams Troubleshooting Clearing paper jams To remove paper from the drum 8869-38 If you cant make a print Problems and solutionsPrinter not operating Echo %! LPT1 Echo %! port Echo SHOWPAGECTRL-D port Print job does not ﬁnish the printer times out Printer doesnt appear in the ChooserReady light blinks, but the ﬁle does not print Media light blinks, and no print is produced Frequent paper jams Media problemsFrequent paper-picking errors You feel resistance when installing the paper tray Problems with image size and position Streaks or spots Print quality problems Black-and-white instead of color Error messages on the startup Startup page prints even though it is disabledMessage Description Generating the conﬁguration Use the printer’s rear panel DIP switches HAL Highly Automated Library Whom to call for help Troubleshooting Troubleshooting 16Phaser 220i and Phaser 220e Color Printers Front and Rear Panels Rear panel Phaser 220e Switch Function Settings Rear panel DIP switches Phaser 220ePhaser 220e rear panel DIP switches Phaser 220e DIP Switches 2, 3, Phaser Rear panel Phaser Phaser 220i rear panel DIP switches Rear panel DIP switches Phaser Phaser 220i DIP Switches 8 Phaser 220i DIP Switches 2, 3, Indicator Blinking Off Front panel Phaser 220i and Phaser 220e Appendix Technical NotesPrinter ports Parallel port Signal name Pin # Return Description Source Parallel port signal descriptions Serial port Default serial port settings Serial port signal descriptions Serial port signalsSignal name Pin number Printer I/O Description Speciﬁcations Media type With Black With 3-Color Transfer roll ColorCoat Dimensions with lower tray assemblyPrinting Print speed paper-marking speed Standard transfer roll capacities Safety and emissions standards Technical Notes 8Phaser 220i and Phaser 220e Color Printers Expanding Your Printing System Upgrade kits Memory Phaser Phaser 220e Memory conﬁgurations for Phaser 220 printersAdvantages of adding memory Compatible hard disks Adding a hard disk for font storage Phaser 220i onlyRequirements for adding a hard disk 4Phaser 220i and Phaser 220e Color Printers Connecting one disk Connecting multiple disks Changing the line voltage Moving Your Printer Repacking your printer Moving Your Printer C Page Regulatory Information Declaration of conformity FCC Class B device for 115 VAC equipment Trade name and Tektronix part number Material Safety Data SheetSection I Product identiﬁcation Section II Information on ingredients Section VI Accidental release measures Section III Hazards identiﬁcationSection IV First aid measures Section V Fire ﬁghting measures Section XI Toxicological information Section Viii Exposure control personal protectionSection IX Physical and chemical properties Section X Stability and reactivity Section XVI Other information Section XV Regulatory informationOriginal preparation date 11/19/93 R.C Page Index-1 Index Index-2Phaser 220i and Phaser 220e Color Printers Index-3 Index-4Phaser 220i and Phaser 220e Color Printers