Whom to call for help | Tektronix 220i, 220e guide

6Troubleshooting

Whom to call for help

Call your dealer or a Tektronix sales representative for assistance, or in the U.S.A. and Canada, call the Customer Support Hot Line at Tektronix at

1-800-835-6100. The Customer Support Hot Line is staffed from 6:00 am to 5:00 pm Paciﬁc Time. To avoid peak hours, call before 11:00 am or after 2:00 pm Paciﬁc Time.

For technical support outside the United States and Canada, contact your local Tektronix dealer or Tektronix sales representative.

If your printer needs repair, call 1-800-547-8949(in the U.S.A., from 5:00 am to 5:00 pm PST).

HAL — Highly Automated Library

As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL, an interactive, automated fax system. Topics include:

■The latest technical hints and tips

■Solutions to most common technical problems

■Application notes (for example, QuarkXPress and CorelDRAW!)

■Data sheets

■Sales literature

6-14Phaser 220i and Phaser 220e Color Printers

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Tektronix 220i, 220e user manual Whom to call for help, HAL Highly Automated Library

Contents

Phaser 220i and Phaser 220e Color Printers Page Terms in manual Caution Users safety summaryTerms on product Caution Page Contents Printing Supplies TroubleshootingCaring for Your Printer Vii Front and Rear Panels Moving Your Printer Technical NotesExpanding Your Printing System Index Phaser 220i and Phaser 220e Color Printers Introduction Chapter Introduction Connecting the printer Getting Set UpSetting up the printer Installing a driver on your computer Setting up the printer What you get with your printer Transfer Installing the optional lower tray assembly 8869-18 Removing the packing material from inside the printer Install the transfer roll Adding paper or transparencies Fan the paper or transparencies 10Phaser 220i and Phaser 220e Color Printers 8869-4 8869-5 Connecting the printer Printer ports LocalTalk connection Connecting the printer to a single computer using LocalTalk Phaser Phaser 220e Parallel connection Printer Baud rate Switch setting Baud rate settings for Phaser 220i and Phaser 220ePhaser 220iPhaser 220e8869-13 Serial connection Getting Set Up Ethernet connection Phaser 220i only Connecting the power and turning on the printer Front panel at power-up Rear panel at power-up Sample prints When the printer is ready for operation Startup PC users Installing a driver on your computerPhaser 220 drivers and utilities diskettes Microsoft Windows COM1 or COM2 Interface SelectLPT1 or LPT2 Network button DOS Macintosh users Other software requirements Turning off the startup Turning off the sample printsWorkstation users Setting up PC ports DOS Parallel port setup Mode COM19600,N,8,1,P Serial port setupMode COM11200,N,8,1,P What next? Printing Printing from a Macintosh Printing Printing from a PC Windows Printing from a PC DOS Printing from a workstation 10.6 Margins and print areaPerforated paper and transparencies 200 mm 287 mm Non-perforated plain paper 200 mm 271 mm Use Upper or Using two paper traysRecommended paper tray selections Lower tray Selecting driver features Getting information on printing from speciﬁc applications Print modes Using a printer driver or a utility ﬁle Color correction Fonts Resident typefaces PostScript Resident typefaces PCL5 Font upgrade Phaser 220eInstalling Macintosh screen fonts Downloading fonts Printer languages PostScript, HP-GL, PCL5 Enabling and disabling automatic language switchingDefault printer port settings Port Language Parameter Default setting Changing the HP-GL default settingsHP-GL default settings Printing with HP-GL Getting the largest printed picture Why should I use perforated paper?Printing hints How long does it take to make a print? Caring for Your Printer Importance of cleaningOverview When to clean Cleaning kit Cleaning the printer with every transfer roll change Cleaning the thermal head and transfer roll guide Cleaning the paper-feed rollers Cleaning the paper-pick rollers 8869-15 8869-33 8869-43 Cleaning the printer every 5000 prints Cleaning the transfer roll sensor pad 8869-34 Cleaning the drum Cleaning the exit rollers Page Ordering information SuppliesAlways use Tektronix supplies Supplies kits Using plain paper ColorCoat transfer roll Paper trays and media types Use the correct paper tray for plain-paper printingPlain-paper startup kit Tray Media Recommended paper types Paper Basis weight Recommended paper types Handling supplies Removing a used transfer roll Supplies Troubleshooting Clearing transfer roll jams Clearing paper jams To remove paper from the drum 8869-38 If you cant make a print Problems and solutionsPrinter not operating Echo %! port Echo SHOWPAGECTRL-D port Echo %! LPT1 Media light blinks, and no print is produced Printer doesnt appear in the ChooserReady light blinks, but the ﬁle does not print Print job does not ﬁnish the printer times out You feel resistance when installing the paper tray Media problemsFrequent paper-picking errors Frequent paper jams Problems with image size and position Print quality problems Streaks or spots Black-and-white instead of color Error messages on the startup Startup page prints even though it is disabledMessage Description Use the printer’s rear panel DIP switches Generating the conﬁguration Whom to call for help HAL Highly Automated Library Troubleshooting Troubleshooting 16Phaser 220i and Phaser 220e Color Printers Rear panel Phaser 220e Front and Rear Panels Phaser 220e DIP Switches 2, 3, Rear panel DIP switches Phaser 220ePhaser 220e rear panel DIP switches Switch Function Settings Rear panel Phaser Phaser Rear panel DIP switches Phaser Phaser 220i rear panel DIP switches Phaser 220i DIP Switches 2, 3, Phaser 220i DIP Switches 8 Front panel Phaser 220i and Phaser 220e Indicator Blinking Off Parallel port Technical NotesPrinter ports Appendix Parallel port signal descriptions Signal name Pin # Return Description Source Default serial port settings Serial port Serial port signal descriptions Serial port signalsSignal name Pin number Printer I/O Description Speciﬁcations Print speed paper-marking speed Dimensions with lower tray assemblyPrinting Media type With Black With 3-Color Transfer roll ColorCoat Safety and emissions standards Standard transfer roll capacities Technical Notes 8Phaser 220i and Phaser 220e Color Printers Upgrade kits Expanding Your Printing System Memory Phaser Phaser 220e Memory conﬁgurations for Phaser 220 printersAdvantages of adding memory Compatible hard disks Adding a hard disk for font storage Phaser 220i onlyRequirements for adding a hard disk 4Phaser 220i and Phaser 220e Color Printers Connecting one disk Connecting multiple disks Moving Your Printer Changing the line voltage Repacking your printer Moving Your Printer C Page Regulatory Information Declaration of conformity FCC Class B device for 115 VAC equipment Section II Information on ingredients Material Safety Data SheetSection I Product identiﬁcation Trade name and Tektronix part number Section V Fire ﬁghting measures Section III Hazards identiﬁcationSection IV First aid measures Section VI Accidental release measures Section X Stability and reactivity Section Viii Exposure control personal protectionSection IX Physical and chemical properties Section XI Toxicological information Section XVI Other information Section XV Regulatory informationOriginal preparation date 11/19/93 R.C Page Index Index-1 Index-2Phaser 220i and Phaser 220e Color Printers Index-3 Index-4Phaser 220i and Phaser 220e Color Printers