Troubleshooting and support

 

 

 

 

If...

Try one or more of the following

Frame freezes up or

Unplug the power cable for 5 seconds, then reconnect the cable.

doesn’t work properly.

Press and hold the power button (for about 2 seconds), then

 

 

release.

 

 

Reset the frame. Press the Mode and Power buttons (see page ii)

 

 

at the same time, then tap Yes to reset the frame. (Resetting your

 

 

frame does not erase your saved files.)

 

 

You set automatic

If your frame loses power, the clock returns to the factory setting

on/off but the frame

and auto on/off times are disabled. See Resetting the clock and

doesn’t turn on and off

calendar after losing power, page 36.

 

 

at the specified times.

 

 

 

 

Cannot copy pictures

Storage devices that have FAT (File Allocation Table) 16 formatting can

from one device

only store up to 512 files in the top level (root) directory. To make sure

(memory card or USB

all your pictures copy properly, format the copy destination to FAT32

flash drive) to another

before copying to it:

even though the copy

Caution: Formatting deletes all pictures and videos, including

destination is not full.

protected files.

 

 

1 Connect the device to your computer.

 

 

2 Open My Computer and locate the device.

 

 

3 Right-click on it and choose Format.

 

 

4 From the File system drop-down menu, choose FAT32 then click

 

 

Start.

 

 

 

 

www.kodak.com/go/support

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Kodak D1030, D830 manual Troubleshooting and support, Protected files