GE1900 User Manual |
Trouble Shooting
Check the Basics
oIs power available? Check the status LED 1. If the LED is off, the camera is not getting power. Verify the connections and cabling.
oIs the LED orange? This occurs if the firmware is corrupt because a firmware update was interrupted. If the LED is orange, run the firmware updater again, carefully following the instructions. If the problem persists, contact Prosilica.
oIs the LED flashing orange? This indicates a fault with the camera. If this problem persists, please contact Prosilica.
Test the Camera with the Prosilica Viewer
Download and install the Prosilica Viewer (from http://www.prosilica.com/support.htm).
oCan the Viewer find the camera? Is the camera listed in the main application window or is the list empty? If the camera is not listed, proceed to Driver Issues.
oIs the image black? If so, check the optics. Check that lens iris is fully open. Check exposure time - in room lighting, an exposure time of 30ms should be adequate to see an image. If image is still black, contact Prosilica.
oIs the image white?
∙If the camera is in external trigger mode, a snapshot will not complete until a hardware trigger is received.
∙Image data may fail to arrive at the computer if there is a problem with the driver. If you suspect a driver problem, proceed to Driver Issues.
oIs the image white, but the camera is not waiting for an external trigger? Do you have a lens? Check your exposure time, offset, and gain controls.
oDoes the image occasionally freeze? Test the camera with an alternate Ethernet cable and card. If the problem persists, contact Prosilica.
∙An intermittent connection will result in the loss of image data, but you likely will not notice a problem when using the camera controls.
Driver Issues
TBD.
Camera will not trigger
Check cabling and connections. Verify that external trigger circuit is providing a TTL compatible trigger signal. Use the Prosilica Viewer program in trigger mode to eliminate possible software issues.
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