Quantum DLT VS80 manual Troubleshooting the Firmware Upgrade, Problem Indications/Solution

Chapter 5: DLT VS80 Firmware

5.3.2Troubleshooting the Firmware Upgrade

If the firmware upgrade failed, the tape drive does not unload the Firmware Upgrade Data Cartridge at the end of the process. Refer to Table 5-1for troubleshooting information.

Table 5-1.Firmware Upgrade Troubleshooting

Problem	Indications/Solution
The data cartridge is not a valid Firmware Upgrade	Indications: The tape drive does not attempt to
Data Cartridge.	update the firmware. The tape drive resets and
	leaves the data cartridge loaded to indicate that the
	firmware update did not succeed. No damage to the
	tape drive or data cartridge results.
	Solution:
	1.	Eject the data cartridge as described in
		“Unloading a Data Cartridge” on page 4-5.
	2.	Make a valid Firmware Upgrade Data Cartridge
		to solve this problem.
	3.	Repeat the steps in “Updating the Firmware” on
		page 5-2.
The data cartridge contains a valid firmware	1.	Eject the Firmware Upgrade Data Cartridge.
upgrade image file, but the flash EEPROM	2.	Power cycle the tape drive (off, then on).
programming process fails.	3.	Make a new Firmware Upgrade Data Cartridge.
	4.	Repeat the update process.
	If the previous steps do not work, the tape drive’s
	controller hardware is probably damaged and must
	be replaced. The tape drive resets and runs POST,
	which fails if the flash EEPROM does not contain a
	valid firmware image. If this occurs, you must repair
	the tape drive before using it again.
	Call Technical Support for repair service.

5-4 May 2004 001596-01 Rev A07