Troubleshooting

Camera/computer communications

If...

Try one or more of the following

The computer does

Turn on the camera (see page 3).

not communicate

Make sure the battery is fully charged (see page 2).

with the camera.

Connect the USB cable to camera and computer port (see page 37).

 

 

Install the software (see page 36).

 

Disconnect the USB cable. Close all software applications. Re-install

 

the software (see page 36).

 

Disconnect camera from the computer. Close all software applications,

 

reconnect camera.

 

 

Cannot transfer

Disconnect the USB cable. (If using camera dock or printer dock,

pictures.

disconnect cable and remove camera from dock). Close all open

(The Add New

applications. Re-install the software (see page 36).

Disconnect the USB cable. Close all software applications. Re-install

Hardware Wizard

cannot locate

the software (see page 36).

drivers.)

Reboot the computer.

 

Try another computer.

 

 

Slide show stops or

Adjust the camera Video Out setting NTSC or PAL (see page 33).

does not run on an

Make sure the external device settings are correct. (See the device’s

external video

user’s guide.)

device.

 

 

 

LCD screen messages

If...

Try one or more of the following

No pictures or

Change image storage location setting (see page 32).

videos to display

 

 

 

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Kodak M1063, MD1063, MX1063 manual Camera/computer communications, LCD screen messages