Symptom

Cause

Solution

 

 

 

There is

The media is moist

Remove the moist media and replace it

insufficient

from humidity.

with new, dry media.

fusing or the

 

 

Unsupported media

Use KONICA MINOLTA-approved

image

(wrong size, thick-

media. See “Media Specifications” on

comes off

ness, type, etc.) is

page 20 for supported sizes.

when

being used.

 

rubbed.

 

 

 

Media type is set

When printing envelopes, labels, post-

 

 

incorrectly.

cards, thick stock, or transparencies,

 

 

specify the appropriate media type in

 

 

the printer driver.

 

 

 

There are

One or more of the

Remove the toner cartridge and check

toner

toner cartridges are

for damage. If it is damaged, replace it.

smudges or

defective or installed

 

residual

incorrectly.

 

images.

 

 

Media other than

Before printing media other than

 

 

envelopes are being

envelopes, be sure to lower the lever

 

printed with the lever

on the fuser unit.

 

on the fuser unit

 

 

raised.

 

 

 

 

There are

The media transfer

Clean the media transfer roller.

toner

roller is dirty.

 

If you think the transfer roller should be

smudges on

 

 

replaced, contact Technical Support

the back side

 

 

with the error information.

of the page

 

 

 

The media path is

Print several blank sheets and the

(whether or

dirty with toner.

excess toner should disappear.

not it has

been

One or more of the

Remove the toner cartridge and check

duplexed).

toner cartridges are

for damage. If it is damaged, replace it.

 

defective.

 

 

The drum cartridge is

Remove the drum cartridge and check

 

defective.

for damage. If it is damaged, replace it.

 

 

 

78

Solving Problems with Printing Quality

Page 84
Image 84
Konica Minolta 4139-7733-01A, 1800767-001A manual There is Media is moist

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