Symptom | Cause | Solution | |
|
|
| |
There is | The media is moist | Remove the moist media and replace it | |
insufficient | from humidity. | with new, dry media. | |
fusing or the |
|
| |
Unsupported media | Use KONICA | ||
image | (wrong size, thick- | media. See “Media Specifications” on | |
comes off | |||
ness, type, etc.) is | page 20 for supported sizes. | ||
when | |||
being used. |
| ||
rubbed. |
| ||
|
| ||
Media type is set | When printing envelopes, labels, post- | ||
| |||
| incorrectly. | cards, thick stock, or transparencies, | |
|
| specify the appropriate media type in | |
|
| the printer driver. | |
|
|
| |
There are | One or more of the | Remove the toner cartridge and check | |
toner | toner cartridges are | for damage. If it is damaged, replace it. | |
smudges or | defective or installed |
| |
residual | incorrectly. |
| |
images. |
|
| |
Media other than | Before printing media other than | ||
| |||
| envelopes are being | envelopes, be sure to lower the lever | |
| printed with the lever | on the fuser unit. | |
| on the fuser unit |
| |
| raised. |
| |
|
|
| |
There are | The media transfer | Clean the media transfer roller. | |
toner | roller is dirty. |
| |
If you think the transfer roller should be | |||
smudges on |
| ||
| replaced, contact Technical Support | ||
the back side |
| ||
| with the error information. | ||
of the page |
| ||
|
| ||
The media path is | Print several blank sheets and the | ||
(whether or | |||
dirty with toner. | excess toner should disappear. | ||
not it has | |||
been | One or more of the | Remove the toner cartridge and check | |
duplexed). | toner cartridges are | for damage. If it is damaged, replace it. | |
| defective. |
| |
| The drum cartridge is | Remove the drum cartridge and check | |
| defective. | for damage. If it is damaged, replace it. | |
|
|
|
78 | Solving Problems with Printing Quality |
