Konica Minolta A0HF012

9Troubleshooting

Contents

Main x-1 Thank You Trademarks Copyright Notice Notice x-2 SOFTWARE LICENSE AGREEMENT Page x-4 Legal Restrictions on Copying " Page Contents Contentsx-6 Contents x-7 Contentsx-8 Contents x-9 Contentsx-10 Contents x-11 Page Page Getting Acquainted with Your Machine1-2 Getting Acquainted with Your Machine Space Requirements Getting Acquainted with Your Machine 1-3 " Getting Acquainted with Your Machine1-4 " Getting Acquainted with Your Machine 1-5 Part Names Front View " Getting Acquainted with Your Machine1-6 Rear View Getting Acquainted with Your Machine 1-7 Front View with Options Getting Acquainted with Your Machine1-8 Rear View with Options Page Getting Acquainted with Your Machine1-10 Drivers CD/DVD Printer Drivers Scanner Drivers " Page Getting Acquainted with Your Machine1-12 Applications CD/DVD Applications Getting Acquainted with Your Machine 1-13 Documentation CD/DVD Documentation Getting Acquainted with Your Machine1-14 System Requirements " " Page About the Control Panel2-2 About the Control Panel Control Panel Indicators and Keys About the Control Panel 2-3 Page About the Control Panel 2-5 Display Indications Main Screen (Copy Mode) AUTO appears when DENSITY is set to AUTO 3 4 1 2 Page About the Control Panel 2-7 Main Screen (Scan Mode) " About the Control Panel 2-9 " RESERV. " About the Control Panel2-10 Main Screen (Fax Mode) MANAGEMENT/USER SETTING/DATE&TIME " About the Control Panel2-12 RESERV. About the Control Panel 2-13 Print Screen " Checking the Machine Status and Settings2-14 Checking the Machine Status and Settings PRINTER MODE Menu " Checking the Machine Status and Settings 2-15 TONER REMAINING " T/C CHANGE REPLACE MODE " EJECT MODE " Checking the Machine Status and Settings2-16 P/H CLEAN MODE Checking the Machine Status and Settings 2-17 REPORT/STATUS Menu " TOTAL PRINT Checking the Machine Status and Settings2-18 SUPPLY STATUS TX/RX RESULT REPORT Checking the Machine Status and Settings 2-19 Configuration Menu Overview2-20 Configuration Menu Overview UTILITY Menu " MENT Page Configuration Menu Overview2-22 MACHINE SETTING Menu Configuration Menu Overview 2-23 " Configuration Menu Overview2-24 Configuration Menu Overview 2-25 Configuration Menu Overview2-26 TRAY1 PAPER SETUP Menu Configuration Menu Overview 2-27 " Configuration Menu Overview2-28 ADMIN. MANAGEMENT Menu " trator. To display the settings for this menu, select ADMIN. MANAGE- MENT (default: 000000), and then press the Select key. Configuration Menu Overview 2-29 Configuration Menu Overview2-30 Configuration Menu Overview 2-31 Configuration Menu Overview2-32 " Configuration Menu Overview 2-33 " Configuration Menu Overview2-34 " Configuration Menu Overview 2-35 Configuration Menu Overview2-36 Configuration Menu Overview 2-37 Configuration Menu Overview2-38 " Configuration Menu Overview 2-39 Configuration Menu Overview2-40 Configuration Menu Overview 2-41 Configuration Menu Overview2-42 COPY SETTING Menu " Configuration Menu Overview 2-43 Configuration Menu Overview2-44 DIAL REGISTER Menu FAVORITE SPEED DIAL GROUP DIAL Configuration Menu Overview 2-45 FAX TX OPERATION Menu Configuration Menu Overview2-46 " Configuration Menu Overview 2-47 FAX RX OPERATION Menu Configuration Menu Overview2-48 " Configuration Menu Overview 2-49 " Configuration Menu Overview2-50 REPORTING Menu Configuration Menu Overview 2-51 Configuration Menu Overview2-52 SCAN SETTING Menu RESOLUTION Setting 150150dpi / 300300dpi IMAGE FORMAT Setting TIFF / PDF / JPEG " Configuration Menu Overview 2-53 " Page Page Print Media3-2 Print Media Specifications Print Media 3-3 Types Plain Paper (Recycled Paper) Print Media3-4 " Thick Stock Print Media 3-5 Envelope " Print Media3-6 Label " Print Media 3-7 Letterhead Postcard Print Media3-8 " Printable Area 3-9 Printable Area a=4.0 mm (0.157") " Printable Area3-10 Envelopes a=4.0 mm (0.157") " " Page Margins Loading Media 3-11 Loading Media How do I load media? 1 Tray 1 (Multipurpose Tray) Loading Plain Paper " Page Page Loading Media 3-15 4 " 5 Page Page Page " Loading Media3-20 3 4 5 " Page About Duplex Printing3-22 About Duplex Printing " How do I autoduplex? About Duplex Printing 3-23 1 2 3 " Output Tray3-24 Output Tray " Media Storage 3-25 Media Storage Original Media3-26 Original Media Specifications Documents that can be placed on the original glass Documents that can be loaded into the ADF Page " Loading a Document to be Copied 3-29 3 Loading a document into the ADF 1 " 2 Page Page Page " Page Printer Driver Settings 4-5 Printer Driver Settings Common Buttons " Printer Driver Settings4-6 " " " Basic Tab Printer Driver Settings 4-7 Layout Tab " Watermark Tab Quality Tab Page Page Making Basic Copies5-2 Making Basic Copies " SETUP in the UTILITY menu. For details, refer to TRAY1 PAPER Basic Copy Operation 1 " Making Basic Copies 5-3 2 3 " 4 " 5 " NO Specifying the Copy Quality Setting Selecting the Document Type 2 3 " 2 Specifying the Zoom Ratio Selecting a Preset Zoom Ratio 2 3 " Specifying a Custom Zoom Ratio Making Basic Copies 5-5 3 , " Selecting the Media Tray " 2 " Making Advanced Copies5-6 Making Advanced Copies " Setting 2in1 Copying 2in1 Copying From the ADF 2 " 2in1 Copying From the Original Glass 2 3 " Making Advanced Copies 5-7 4 " 5 6 7 Setting a Copy Function " Making Advanced Copies5-8 ID Card Copying " 1 A B " Making Advanced Copies5-10 Poster Copying " 1 " 3 4 Making Advanced Copies 5-11 Setting Duplex (Double-Sided) Copying " Duplex (Double-Sided) Copying From the ADF 2 " Making Advanced Copies5-12 Duplex (Double-Sided) Copying From the Original Glass 1 " 3 " 4 5 Page Page Page " Scanning From a Computer Application 6-3 Windows TWAIN Driver Settings " Scanning From a Computer Application6-4 Scanning From a Computer Application 6-5 Windows WIA Driver Settings " Scanning From a Computer Application6-6 Macintosh TWAIN Driver Settings " Scanning From a Computer Application 6-7 Scanning With the Machine6-8 Scanning With the Machine " 2 " Basic Scanning Operation 1 " Scanning With the Machine 6-9 3 " 4 " 5 " 6 7 " Scanning With the Machine6-10 Specifying the Data Location " TO PC and SCAN TO USB MEMORY cannot be selected. Saving Data on a Computer Connected (Scan to PC) " 1 TO 2 " Scanning With the Machine 6-11 Saving Data on a USB Memory Device (Scan to USB Memory) " 1 2 3 " Scanning With the Machine6-12 Specifying the Destination Address (Scan to E-mail/FTP/ SMB) " Directly Entering the E-mail Address " 1 " 2 3 " Scanning With the Machine 6-13 Selecting From the Favorite List " 2 4 " Selecting a Speed Dial Destination " 2 Scanning With the Machine6-14 4 " Selecting a Group Dial Destination " 2 4 " Scanning With the Machine 6-15 Selecting From the Address Book " 1 2 3 4 " Searching the Address Book " 2 3 Scanning With the Machine6-16 " 4 " 5 6 " Searching an LDAP Server " Scanning With the Machine 6-17 2 3 " 4 " 5 " " " 6 7 " Scanning With the Machine6-18 Specifying Multiple Destination Addresses " 2 3 5 " Editing a Specified Destination Address " 2 3 4 " Scanning With the Machine 6-19 6 Deleting a Specified Destination Address " 2 3 4 " 5 6 7 Registering/Editing Addresses " Scanning With the Machine6-20 Registering in the Favorite List 2 3 " 4 GROUP DIAL 5 6 7 " 2 3 Scanning With the Machine 6-21 4 " 2 3 4 5 " 6 " Scanning With the Machine6-22 7 " Registering Speed Dial Destinations (LDAP Search) " 2 3 4 5 " 6 " Scanning With the Machine 6-23 7 ) " 8 " 9 10 Editing/Deleting Speed Dial Destinations " 2 3 Scanning With the Machine6-24 4 " 7 " No Registering Group Dial Destinations " 2 3 4 Scanning With the Machine 6-25 6 7 8 9 Editing/Deleting Group Dial Destinations 2 6 7 8 Scanning With the Machine6-26 " 9 10 11 12 " Selecting the Data Format 2 " " Scanning With the Machine 6-27 2 3 Selecting the Scan Mode 2 3 Selecting the Scan Density " 2 " Setting the Scan Color 2 " Specifying the Subject 1 2 " Scanning With the Machine 6-29 Deleting a Queued Transmission Job 1 2 " " 3 Page Page Replacing Consumables7-2 Replacing Consumables About Toner Cartridges " Replacing Consumables 7-3 Replacing Consumables7-4 " Replacing Consumables 7-5 Replacing a Toner Cartridge ON or ON(FAX), the message TONER OUT/CHANGE X TONER (where 1 " OUT or TONER LIFE END appears), the empty toner cartridge is 2 3 4 5 " 6 " Replacing Consumables7-6 7 " 8 " Replacing Consumables7-8 13 " Replacing Consumables7-10 Replacing All Toner Cartridges at the Same Time 1 2 3 4 " 5 6 " Replacing Consumables 7-11 Replacing the Imaging Cartridge " I/C LIFE END/REPLACE I/C " Replacing Consumables7-12 Page Page Replacing Consumables 7-15 Replacing the Fuser Unit 2 Page Page Page Replacing Consumables 7-19 8 Page Page Page Page Maintaining the Machine8-2 Maintaining the Machine WARNING! Maintaining the Machine 8-3 Cleaning the Machine Cleaning the Machine 8-5 Media Rollers Cleaning the Media Feed Roller Cleaning the Machine8-6 Cleaning the Machine 8-7 3 Cleaning the Machine8-8 4 Page Page Page " Page Page Page Cleaning the Machine8-16 Print Head Window Clearing the Print Head Window 1 " 4 " Cleaning the Machine 8-17 5 " Cleaning the Machine 8-19 8 Cleaning the Machine8-20 9 Cleaning the Machine 8-21 10 Page Page Page Page Introduction9-2 Introduction Page Preventing Media Misfeeds9-4 Preventing Media Misfeeds Understanding the Media Path 9-5 Understanding the Media Path Clearing Media Misfeeds Page Clearing Media Misfeeds 9-7 Media Misfeed Messages and Clearing Procedures Clearing Media Misfeeds9-8 Clearing Media Misfeeds 9-9 Clearing Media Misfeeds9-10 3 Clearing Media Misfeeds 9-11 4 " Page Clearing Media Misfeeds 9-13 5 Page Page " Page Page Page Page Clearing Media Misfeeds 9-21 Clearing a Media Misfeed from the Duplex Option 1 2 " Page Solving Problems with Media Misfeeds 9-23 Solving Problems with Media Misfeeds " Solving Problems with Media Misfeeds9-24 Solving Problems with Media Misfeeds 9-25 Solving Other Problems9-26 Solving Other Problems OFICIO Toner Low Check Fax Mode Solving Other Problems 9-27 Solving Other Problems9-28 Solving Other Problems 9-29 Solving Other Problems9-30 Solving Problems with Printing Quality 9-31 Solving Problems with Printing Quality Solving Problems with Printing Quality9-32 Solving Problems with Printing Quality 9-33 Solving Problems with Printing Quality9-34 Solving Problems with Printing Quality 9-35 Solving Problems with Printing Quality9-36 BRATION in the UTILITY menu to ON Status, Error, and Service Messages 9-37 Status, Error, and Service Messages PRINTING Status Messages ACCEPTED DATA RECEIVING NONE PC SCAN CANCEL " SEARCHING SCANNING Warming Up ADDRESS IS TOO LONG Status, Error, and Service Messages 9-39 COMMUNICATION ERROR USB Memory COMMUNICATION ERROR DISCONNECT USB Memory DISCONNECT Status, Error, and Service Messages9-40 JOB CANCELED MEMORY FILE FULL MEMORY FULL NO NETWORK SETTING Status, Error, and Service Messages 9-41 NO SUITABLE PAPER CHECK DUPLEX SETTING NO SUITABLE PAPER LOAD PAPER (xxx) NOT E-MAIL ADDRESS NOT INSTALLED TONER CHECK x TONER Status, Error, and Service Messages9-42 Status, Error, and Service Messages 9-43 Status, Error, and Service Messages9-44 TRAY2 OPEN CLOSE TRAY2 T/C Memory Error USB Dev. Not support USB Hub Not support Status, Error, and Service Messages 9-45 xxx IS DISABLED xxxxx IS NOT SUPPORTED xxx SERVER ERROR Status, Error, and Service Messages9-46 Service Messages MACHINE TROUBLE SERVICE CALL (xxxx) Page Introduction10-2 Introduction Page " Page Tray 2 (Lower Feeder Unit)10-6 8 " 9 10 Duplex Option 10-7 Duplex Option Kit Contents " Duplex Option10-8 Installing Attachment 2 3 " 4 Duplex Option 10-9 WARNING! 5 " Page Duplex Option 10-11 5 6 7 Page Page Technical SpecificationsA-2 Technical Specifications Technical Specifications A-3 Technical SpecificationsA-4 Technical Specifications A-5 Consumable Life Expectancy Chart Service-Replaceable User-Replaceable " Entering TextA-6 Entering Text Key Operation Entering Fax Numbers TING/USER FAX NUMBER Entering Text A-7 Entering Names Entering E-mail Addresses Page Page Our Concern for Environmental ProtectionA-10 Our Concern for Environmental Protection What is an ENERGY STAR product? Index Index A-11 Numerics A B E F G I K Q R S T U