Getting Help, Customer support | Kyocera 3200 series, 3225 manual

10GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

User Guide for the Kyocera 3225 Phone

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Kyocera 3200 series, 3225 manual Getting Help, Customer support

Contents

Page User Guide for the Kyocera 3225 phone Page FCC/IC Notice User Guide for the Kyocera 3225 Phone Page User Guide for the Kyocera 3225 Phone Vii Air bags Optimize your phone’s performanceMedical devices User Guide for the Kyocera 3225 Phone Potentially unsafe areas Use with care Resetting the phoneKeep phone dry Accessories Qualified serviceRadio frequency RF energy E911 Mandates Kyocera Wireless Corp Battery and charger specifications Charger Input Output093 453 Contents Xvi Using voice features with accessories Race 21 Doodler My Sounds My Pictures Fully charge the battery before using the phone Installing the battery Removing the battery Charging the batteryRecharging the battery General safety guidelines Caring for the battery Common causes of battery drain From the home screen Performing basic functions From the home screen Getting to know your phone OK key selects a menu item or option To use menus Using menus Graphics or List and press Icons in the top row Understanding screen icons Getting Started Icons in the bottom row Other icons User Guide for the Kyocera 3225 Phone Making a call Redialing a number Answering a callCalling a saved number To enable your phone to place calls on hold Setting the phone to hold callsAnswering calls hands-Free Placing a call on hold Adjusting speakerphone volume Using the speakerphoneSelect Menu → Settings → Sounds → Spkrphone Vol Changing the hold message Select Menu → Settings → Sounds → Missed Call → Enabled Setting missed call alertsDealing with missed calls Viewing recent calls Viewing recent call details Erasing recent calls Setting up speed dialingMenu → Recent Calls → Erase Lists Select Speed Dialing Using 1-Touch Dialing Setting up 1-Touch DialingTo speed dial Removing a speed dialing location Setting up voicemail If you see New Message on your screen Checking voicemail messages Changing the keyguard setting Adjusting the volume during a callSelect Menu → Settings → Keyguard Silencing an incoming call Timing your calls Keeping track of your callsAll calls Recent calls Receiving data or faxes Select Menu → Settings → Network → Data/Fax Calls Emergency numbers Select Menu → Settings → SecurityDesignating emergency numbers Select Emergency #’s Calling emergency numbers To exit Emergency modeTo call Select Menu → Settings → Network → Digital/Analog Setting an alert for roamingSelect Menu → Settings → Network → Roam/Svc Alert Understanding roaming Setting the roam ringer Making calls using a headsetSelect Menu → Settings → Sounds → Roam Ringer Text entry modes Understanding text entry screens Entering words letter by letter Entering numbers Personal User Dictionary Entering words quickly Changing modes Entering symbolsTo change text entry modes, you can either To change capitalization settings Capitalization settings Quick reference to text entry Entering Letters, Numbers, and Symbols Storing Contacts Saving a phone number Adding a code or extension Select Save New Saving an email address, street address, URL, or noteSelect Menu → Contacts→ Add New Editing a phone number Editing or erasing a contactSelect Menu→ Contacts Highlight an option for the phone number and press Finding contact information Select Menu → Settings → Convenience → Frequent ListChecking the frequent contacts list Searching the Contacts directory Setting Fast FindSelect Menu → Contacts Using Fast Find Sending and Receiving Text Messages Sending text messages Select Menu → Messages → Send New Sending a simple message Text entry field Character Message counter Understanding appended messages Including pictures and sounds To select Insert Setting sending options User Guide for the Kyocera 3225 Phone Select Menu → Messages → Saved Sending a saved message Receiving incoming calls while creating messages If you cannot send messagesViewing the OutBox Select Menu → Messages → OutBox Sending and Receiving Text Messages Retrieving text messages Select Menu → Messages → Msg Settings → Save to OutboxSaving messages to the OutBox If you see the New Message note If you see the symbolIf you see the body of the message Clear the screen-Press Reading the message Erasing messages Setting message alerts Erasing all messages Erasing single messagesSelect Menu → Messages Select Menu → Messages → Erase Msgs Select Menu → Messages → Msg Settings → Auto-Erase Customizing message settingsErasing messages automatically Creating group lists User Guide for the Kyocera 3225 Phone Select Menu → Messages → Msg Settings → Edit AutoText Switching default text entry modeCreating and editing prewritten messages AutoText Opening messages automatically Direct View Select Menu → Messages → Msg Settings → Direct View Sounds Voice ServicesDisplay Display Con’t Select Menu → Settings → Silent Mode Setting vibrate mode To silence all sounds Silencing all sounds Press to save your selection Select Menu → Settings → Sounds → Ringer Type Select Menu → Settings → Silent Mode Select Normal SoundsChoosing a different ringer Specifying ringers for different calls Adjusting the earpiece volume Adjusting volumeImporting additional ringers Adjusting the speakerphone volume Adjusting the ringer volumeSelect Menu → Settings → Sounds → Ringer Volume Changing the key tones Defining the up feature shortcut Using shortcutsSelect Menu → Settings → Convenience → Shortcut Key Using the up feature shortcut Using the Frequent Contacts shortcutCreating a shortcut to your frequent contacts list Select Menu → Settings → Display → FunLights Setting FunLights Customizing Your Phone Select Menu → Settings → Display → My Banner Setting a screen saverSelect Menu → Settings → Display → Screen Saver Personalizing the screen Choosing a different time/date format Select Menu → Settings →Display → Time FormatChoosing a different menu view GraphicsList Select Menu → Settings → Display → Backlighting Adjusting the backlighting Select Menu → Settings → Accessories → Pwr Backlight Setting power backlightingSelect Menu → Settings → Display → Contrast Changing the display contrast Creating a secure environment Setting numbers to auto-hyphenateChanging your lock code Choosing a different language Unlocking the phone Locking your phoneSelect Lock Phone Restricting calls Setting message alertsErasing all contacts Select Limit Calls Out Select Contacts Only Select Menu → Settings → Messaging → Alerts Setting alerts for your headset Switching between phone linesSelect Menu → Settings → Accessories → Headset Ring Select Menu → Settings → Network → Set Phone Line Connecting to a laptop or a PC Data settingsConnecting to a TTY/TDD device Select Menu → Settings → Accessories → Com Speed Setting the phone to receive data or faxes Select Menu → Settings → Network → Location Setting position locationSelect 911 Only or Location On Adding a voice tag before choosing the contact Setting up voice dialingSelect Menu → Contacts → Add Voice Dial Select Add Voice Dial Adding a voice tag to a new contact Viewing entries with voice tags Adding a voice tag to an existing contactEditing a voice tag Select Menu → Contacts → Voice Dial List Making calls using expert mode Calling using voice tags To make a call using Expert Mode Making calls using digit dialing Waking up the phone Using voice features with accessories Select Menu → Settings → Accessories → Auto-Answer Answering using voice commandsAnswering the phone Answering automatically Training voice recognition Select Menu → Settings → Voice Services → Voice AnswerSelect Train All Ignoring an incoming call Recording a voice memo Voice MemoFunctions Naming a saved voice memo Playing a voice memoRewind and fast forward Select Menu → Tools → Voice Memo Erasing a saved voice memo SchedulerAdding an event Select Menu → Tools → Scheduler Select Menu → Tools → Scheduler → Add Occasion Adding an occasion Viewing a list of occasions Viewing, editing, or erasing an eventSelect Menu → Tools → Scheduler →View Occasions Select Menu → Tools → Alarm Clock → Set Alarm ClockTip Calculator Select Menu → Tools → Tip Calculator Select Menu → Tools → Calculator Calculator Select Menu → Tools → Timer Timer Select Menu → Tools → Stopwatch Stopwatch Select Menu → Fun & Games → Tetris Tetris Use Select Menu → Fun & Games → Brick Attack Brick Attack Select Menu → Fun & Games → Race Race Select Menu → Fun & Games → Doodler Doodler 114 Select Menu → Fun & Games → My Sounds My Sounds Select Menu → Fun & Games → My Pictures My Pictures Starting the Web Browser Using the Web Browser Using the Web menu options Bookmarking a Web site Searching for a Web siteGoing to a bookmarked site Select Menu → Web Browser Checking Net alerts Select Menu → Settings → Call Information → Browser TimerKeeping track of browser usage Select Menu → Settings → Convenience → Web Prompt Using BrewChanging the Web prompt Downloading an application How does Brew work?For more information User Guide for the Kyocera 3225 Phone 123 Viewing application details Opening an applicationSelect Menu → Brew Apps Select Menu → Brew Apps → Brew Shop Disabling an application Removing an applicationSelect Menu → Brew Apps → Brew Shop → Options Brew tips Checking available memory Customer support Getting Help Phone accessories Become a product evaluator Numerics Index 130 Index User Guide for the Kyocera 3225 Phone 131 Alerts, 32 controlling, 32 rejecting calls, 32 ringer User Guide for the Kyocera 3225 Phone 133