Getting Help, Customer support | Kyocera 5100 Series, 5135 guide

8GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: (800) 349-4478 (U.S.A. and Canada only) or (858) 882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN). To find the ESN:

a.Remove the battery.

b.Locate the white label on the back of the phone. Your phone’s 11-digit ESN begins with “D” and is located under the bar code on the label.

Phone accessories

To shop for phone accessories, visit

www.kyocera-wireless.com/store, or call

(800) 349-4188 (U.S.A. only) or (858) 882-1410.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide for the Kyocera 5135 Phone

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Kyocera 5100 Series, 5135 manual Getting Help, Customer support, Phone accessories, Become a product evaluator

Contents

Page User Guide for the Kyocera 5135 Phone FCC/IC Notice Optimize your phone’s performance 093 453 Contents Charging the battery Installing the batteryRecharging the battery Your phone comes with a removable lithium ion LiIon battery Caring for the battery Removing the batteryGeneral safety guidelines Common causes of battery drain Getting to know your phone Home screen. Press item 3 to select Menu Understanding screen icons Enter symbols Enter numbersPress up Press down Press to go back or clear an item Performing basic functions Contents of the main menu are as follows Using menusAlarm Clock Lists 15 recent calls Tip Calculator Countdown Internet Answering a call Making a callMaking and Answering Calls Redialing a number To turn off the alert when it rings, press Setting missed call alertsChanging the way you answer calls Dealing with missed calls Erasing calls from the list Viewing recent call detailsTo erase all calls from the Recent Calls list, see Setting up 1-Touch Dialing Setting up speed dialingFinding a phone number Removing a speed dialing location Setting voicemail alerts Setting up voicemailChecking voicemail messages Silencing an incoming call Adjusting the volume during a callKeeping track of your calls All Calls Receiving data or faxes Selecting digital or analog modeTiming your calls Recent Calls Digital only sets the phone to work in digital mode only Setting an alert for roaming chargesControlling network roaming Select an option and press Making and receiving calls after dialing Calling emergency numbers Storing Contacts Saving a new contactAdding a code or extension Finding contact information Editing a contactErasing information from a contact Searching the Contacts directory Using Fast Find Setting up Fast FindSelect Enabled Entering letters, numbers, and symbols Understanding text entry modes Entering symbolsEntering words quickly Entering numbers Accented characters using mode Press the number key corresponding to the symbol you wantEntering accented characters Changing text entry modes Sending a new text message Letters, press to switch to mode. ToSending and Receiving Text Messages Press to select Next Sending a pre-written message Sending a message to several recipientsIncluding a callback number Receiving incoming calls while creating messages Sending a previously saved message Sending a message at a scheduled timeIncluding your own phone number Including a different number Viewing the Text OutBox If you cannot send messages Retrieving a text message If you see the symbolErasing text messages Erasing single messages Erasing messages automatically Auto-Erase Text Erasing all messagesPress to select the message to erase Select Yes to erase the message Silencing all sounds Setting vibrate modeChoosing a different ringer Customizing Your Phone Adjusting the earpiece volume Adjusting volumeAdjusting the ringer volume Changing the key beep Creating a feature shortcut Using shortcutsAccessing a feature shortcut Re-assigning a feature shortcut Personalizing the screen Adjusting the backlightingChanging your banner Choosing a different menu view Setting power backlighting Setting numbers to auto-hyphenateChoosing a different language Changing the display contrast Changing your lock code Creating a secure environmentLocking your phone Restricting calls Setting the headset to ring Setting message alertsSelect Yes to erase all contacts Reminder, press to select Ignore Connecting to a TTY/TDD device Setting the phone lineConnecting to a laptop or a PC Select the speed. The options are 19.2 kbps Starting the Web Browser Connecting to the Internet Searching for a Web site Using the Web menu optionsBookmarking a Web site Going to a bookmarked site Changing the browser prompt Checking use amounts Alarm Clock Using Tools and Playing the GameTip Calculator Countdown CalculatorStopwatch Press to select New To pause the game, press , then press Brick Attack Getting Help Phone accessoriesCustomer support Become a product evaluator Index Touch dialing Calls Alarm Clock, 5, 40 alerts Volume Timed pause, 18 timersMissed call alerts Phone number type of, 17 verifying your own