LaCie Data Bank | 8. Contacting Customer Support |
User’s Manual | page 33 |
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8. Contacting Customer Support
Before You Contact Technical Support
1)Read the manuals and review the Troubleshooting section.
2)Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your comput- er and that you have the following information on hand:
•Your LaCie drive's serial number
•Operating system(Mac OS or Windows) and version
•Computer brand and model
•Names of CD or DVD drives installed on your computer
•Amount of memory installed
•Names of any other devices installed on your computer
