LaCie SAFE Hard Drive | Troubleshooting |
User Manual | page 36 |
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Problem | Questions to Ask | Solution | ||||
The drive is not | Is the drive’s power on? | Check to make sure that the USB 2.0 cables are correctly attached | ||||
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| and firmly seated in both the drive and computer’s USB ports. | ||
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| Disconnect them, wait 10 seconds, and reconnect them. If the drive | |
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| is still not recognized, restart your computer and try again. If they are | |
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| correctly connected and your drive still does not power on, try using | |
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| the optional power sharing cable, described in section 4.2. Connect- | |
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| ing the USB Power Sharing Cable. | |
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| Does a removable drive ap- | Check for a removable drive on the Desktop (on a Mac) or in My | |||
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| pear on the desktop? | Computer (on a PC). | |||
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| Are all of my cables con- | Make sure that all the steps in section 4. Connecting Your LaCie | |||
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| nected securely? | Drive have been followed correctly. Examine the connections care- | |||
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| fully to ensure that all the cables are inserted in the correct orienta- | |
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| tion and in the correct location. | |
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| Are the USB drivers in- | Mac Users: Open Apple System Profiler and click on the Devices and | |||
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| stalled correctly? | Volumes tab. If your device is not listed, recheck the cables and try | |||
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| the other troubleshooting solutions listed here. | |
| Technical | note: | Mac Users: |
| Windows 2000 Users: Go to Start > Settings > Control Panel > | |
| Apple is constantly providing updated |
| System > Hardware tab > Device Manager button > USB Controller | |||
| support for drive mechanisms within OS |
| > click on the + sign next to the controller icon, and you should see | |||
| 10.x. To ensure that you have the latest |
| your device listed. | |||
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| support, upgrade to the latest version of |
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| Technical note: Windows Users: Microsoft con- |
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| OS 10.x. To access the latest updates an |
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| sistently posts updated drivers and support fixes for their |
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| upgrades, pull down the Apple Menu |
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| operating systems. Go to Microsoft’s Web site, support. |
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| and click on System Preferences. In the |
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| microsoft.com, for more information. |
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| section titled System, click on Software |
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| Update and then click Update Now. Your |
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| computer will then automatically con- |
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| nect to the Internet to access the latest |
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| updates from Apple. |
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| Windows XP Users: Go to Start > Control Panel > Performance and | |
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| Maintenance > System > Hardware tab > Device Manager button > | |
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| USB Controller and click on the + sign next to the controller icon. | |
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| You should see your device listed. | |
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| Is there a conflict with other | If you cannot see the device, recheck the cables and try the other | |||
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| devices? |
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| troubleshooting solutions listed here. | |
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| Consult LaCie Technical Support. See section 11. Contacting Cus- | |
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| tomer Support for more details. | |
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| Is the file system supported | Check the documentation for your operating system. | |||
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| by your operating system? |
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