LaCie manual Troubleshooting the Fingerprint Sensor, LaCie SAFE Hard Drive, User Manual, page

LaCie SAFE Hard Drive	Troubleshooting the Fingerprint Sensor
User Manual	page 39

10. Troubleshooting the Fingerprint Sensor

In the event that your LaCie SAFE Hard Drive's fingerprint sensor does not recognize you as an authorized user, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and the fingerprint sensor still does not recognize, please have a look at the FAQs that are regularly published on our Web site – www. lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available.

If you need further assistance, please contact your LaCie reseller or LaCie Technical Support. See section 11. Contacting Customer Support for details.

If you are having problems with your LaCie SAFE Hard Drive, see section 8. Troubleshooting Your LaCie Drive.

Try the following things if the fingerprint sen- sor does not recognize you:

•Make sure the front of the drive is facing you.

•Make sure your finger is positioned properly. It should be flat and resting entirely on the sensor surface so that it touches the metal plate around the sensor itself.

•Try using the other registered finger.

•Try keeping your finger on the sensor for a lon- ger period of time.

•Clean the sensor with a dry tissue or cloth.

•If you have dry skin, try touching your finger to your forehead or the side of your nose and then placing your finger on the sensor.

•If you have moist skin, try rubbing your finger on your slacks or shirt sleeve and then place your finger on the unit.

•Disconnect and then reconnect the drive.