Troubleshooting | Lenovo 3000 G230 manual

Lenovo G230 UG V1.0_en.book Page 47 Monday, July 28, 2008 7:29 PM

Chapter 4. Troubleshooting

How can I contact the Customer Support Center?

See “Chapter 5. Getting Help and Service” on page 58 of this Guide. For the phone numbers of the Customer Support Center nearest to you, See “Lenovo Warranty Service Telephone Numbers” on page 106.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix A. Lenovo Limited Warranty” on page 95.

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Lenovo 3000 G230 manual Troubleshooting, How can I contact the Customer Support Center?

Contents

Lenovo 3000 G230 Lenovo G230 UG V1.0 coveren2-3 If your product is not working correctly Energy Star model information Page Explanation of Hard Disk Capacity Page Contents Appendix B. Customer Contents Safety, Use,130 Appendix A. Lenovo Limited Top View Getting to Know Your Computer Computer display Power buttonSystem status indicators Getting to Know Your Computer Left-side View Fan louvers Wireless device switch Right-side View AC power adapter jackSecurity keyhole Speakers Front View Bottom View Battery latch spring loaded Getting to Know Your Computer Battery latch manual ƒ Wlan cards compartment „ Putting Your Computer to Sleep Using Your Computer„ Shutting Down Your Computer Using Your Computer Using the Touch Pad „ Numeric Keypad Using the Keyboard „ Function Key Combinations Fn + PrtSc/SysRq System request „ Function buttons Special Keys and ButtonsTouch inductive panel ~ „ OneKey Rescue System button „ Playing CDs/DVDs Disc Media Using the Optical Drive„ Copying files to CDs/DVDs Discs Specific model only Using Memory Cards „ Inserting a Memory Card Using the Integrated Camera„ Removing a Memory Card „ Using LAN Port Using the Internet „ Using wireless LAN „ Using Modem Port Specific model only „ Attaching a Mechanical Lock Optional Securing Your Computer „ Using Passwords To Set a Supervisor Password Select Set Supervisor Password, and press the Enter key Using Your Computer To set a User Password Using Your Computer Changing or Removing the User Password To Set a Hard Disk Password Using Your Computer Hard Disk Passwords Changing or Removing the HDD Passwords Using Your Computer Installing Device Drivers „ Your Computer Batteries Using the Battery and AC Adapter „ Using the AC Adapter „ Checking Battery Status Using Your Computer „ Handling the Battery „ Charging the Battery Using Your Computer Connecting a Universal Serial Bus USB Device Using External Devices Using External Devices Connecting a PC Card Device „ Removing a PCI Express card „ Inserting a PCI Express card „ Connecting a VGA monitor Connecting an External Display Connecting a Headphone and Audio Device Connecting an External Microphone Specific model only „ Enabling Bluetooth communications Frequently Asked Questions Troubleshooting How can I contact the Customer Support Center? Troubleshooting „ Display Problems TroubleshootingWhen I turn on the computer, nothing appears on the screen My screen goes blank while the computer is on Number appears when you enter a letter „ a Password Problem„ Keyboard Problems Forgot my password Computer enters sleep mode unexpectedly „ Sleep or Hibernation Problems Screen is blank „ Computer Screen Problems Click the Advanced Settings button Troubleshooting Screen is unreadable or distorted Troubleshooting Incorrect characters appear on the screen „ Battery Problems „ Sound ProblemsOperating time for a fully charged battery is short Hard disk drive does not work „ a Hard Disk Drive Problem„ a Startup Problem Battery does not charge Your computer does not respond „ Other ProblemsComputer does not start from a device you want Getting Help and Service Getting Help and Service Getting Help on the Web Getting Help and Service Getting Help and Service Getting Help and Service Getting Help Around the World Important Safety Information Safety, Use, and Care Information „ Conditions That Require Immediate Action Safety, Use, and Care Information „ Safety Guidelines „ Service and Upgrades „ Power Cords and Power Adapters Safety, Use, and Care Information „ Plugs and Outlets „ Extension Cords and Related Devices „ Power Supply Statement „ Lithium Coin Cell Battery Notice „ Heat and Product Ventilation Safety, Use, and Care Information „ CD and DVD Drive Safety „ Electrical Current Safety Information Safety, Use, and Care Information „ Laser Compliance Statement Safety, Use, and Care Information „ Liquid Crystal Display LCD Notice Caring Your Computer „ Be Careful about Where and How You Work Safety, Use, and Care Information Safety, Use, and Care Information „ Carry Your Computer Properly „ Be Gentle with Your Computer„ For outdoor use „ Handle Storage Media and Drives Properly „ Data Safety „ Other Important Tips „ Take Care in Setting Passwords „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer Display Accessibility and Comfort „ Ergonomic Information Safety, Use, and Care Information „ What If You are Traveling? Maintenance„ Questions about Vision? „ General Tips for Maintenance Safety, Use, and Care Information Safety, Use, and Care Information „ What this Warranty Covers Appendix A. Lenovo Limited Warranty „ What Your Service Provider Will Do to Correct Problems „ How to Obtain Warranty ServiceAppendix A. Lenovo Limited Warranty „ Replacement of a Product or Part „ Use of Personal Information „ Your Additional Responsibilities „ What this Warranty Does not Cover 100 „ Limitation of Liability 101 „ Dispute Resolution „ European Economic Area EEA „ Other Rights102 103 Warranty Information Customer Replaceable Unit CRU Service „ Types of Warranty Service104 105 On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In Service Warranty Service Telephone Numbers Product Exchange Service106 SMS 107 108 109 Appendix B. Customer Replaceable Units CRUs 110 Appendix C. SpecificationsSpecifications Battery pack 111 Appendix D. Notices Appendix D. Notices 112 „ Television output notice „ Export classification notice113 „ Wireless Interoperability Wireless related information114 115 „ Usage Environment and Your Health 116 „ Federal Communications Commission FCC Statement Electronic Emissions Notices117 „ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement118 119 „ German Class B Compliance Statement 120 „ European Union Compliance Statement Class B Compliance 121 „ Japanese Vcci Class B Statement „ Korea Class B „ Japan Compliance Statement for Power line Harmonics122 „ General Recycling Statement Weee and Recycling Statements123 124 EU Weee Statements 125 Japan Recycling Statements 126 „ Disposing of a Lenovo Computer Components 127 128 129 Trademarks 130 Index 131 Problems Index 132