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Lenovo 3000 G230 manual Getting Help and Service

Models: 3000 G230

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Chapter 5. Getting Help and Service

Lenovo G230 UG V1.0_en.book Page 58 Monday, July 28, 2008 7:29 PM

Chapter 5. Getting Help and Service

Getting Help and Service ---------------------------------------------------------

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

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Lenovo 3000 G230 manual Getting Help and Service

Contents

New World. New Thinking Lenovo 3000 G230User Guide Lenovo G230 UG V1.0 coveren1-4If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE ENERGY STAR model information Lenovo G230 UG V1.0en.book Page 2 Monday, July 28, 2008 729 PM Explanation of Hard Disk Capacity II. A portion of the hard disk space is used for specific purposes Lenovo G230 UG V1.0en.book Page 4 Monday, July 28, 2008 729 PMChapter ContentsChapter 1. Getting to ChapterAppendix C. Specifications ContentsChapter 6. Safety, Use, and Appendix A. Lenovo LimitedChapter 1. Getting to Know Your Computer Top Viewa b c d e Chapter 1. Getting to Know Your Computer Power buttonSystem status indicators Computer displayLeft-side View Chapter 1. Getting to Know Your Computere f g Fan louvers Wireless device switchChapter 1. Getting to Know Your Computer The fan louvers allow heated air to exit the computerChapter 1. Getting to Know Your Computer AC power adapter jackRight-side View Security keyholeChapter 1. Getting to Know Your Computer Built-in speakers for rich powerful soundFront View SpeakersBottom View Chapter 1. Getting to Know Your ComputerLenovo G230 UG V1.0en.book Page 7 Monday, July 28, 2008 729 PM ƒ Central Processor Unit CPU Chapter 1. Getting to Know Your Computer Battery latch - manualBattery latch - spring loaded ƒ Memory RAM compartmentƒ WLAN cards compartment ƒ Bluetooth module compartmentChapter 1. Getting to Know Your Computer ƒ Hard Disk Drive compartment„ Putting Your Computer to Sleep Chapter 2. Using Your ComputerPutting Your Computer to Sleep or Shutting It Down „ Shutting Down Your ComputerChapter 2. Using Your Computer Lenovo G230 UG V1.0en.book Page 11 Monday, July 28, 2008 729 PMUsing the Touch Pad Chapter 2. Using Your ComputerUsing the Keyboard Chapter 2. Using Your Computer„ Numeric Keypad Chapter 2. Using Your Computer „ Function Key CombinationsChapter 2. Using Your Computer Fn + PrtSc/SysRq System request„ Function buttons Special Keys and ButtonsChapter 2. Using Your Computer a b c dChapter 2. Using Your Computer „ OneKey Rescue System button„ Playing CDs/DVDs Disc Media Using the Optical DriveChapter 2. Using Your Computer „ Copying files to CDs/DVDs Discs Specific model onlyUsing Memory Cards Chapter 2. Using Your Computer„ Inserting a Memory Card Using the Integrated CameraChapter 2. Using Your Computer „ Removing a Memory CardUsing the Internet „ Using LAN PortChapter 2. Using Your Computer „ Using wireless LAN Chapter 2. Using Your Computer„ Using Modem Port Specific model only Chapter 2. Using Your ComputerLenovo G230 UG V1.0en.book Page 23 Monday, July 28, 2008 729 PM Securing Your Computer Chapter 2. Using Your Computer„ Attaching a Mechanical Lock Optional „ Using Passwords Chapter 2. Using Your ComputerChapter 2. Using Your Computer ƒ Hard disk drive HDD passwordTo Set a Supervisor Password Chapter 2. Using Your Computer Changing or Removing the Supervisor Password1 Select Set Supervisor Password, and press the Enter key Chapter 2. Using Your Computer To set a User Password Lenovo G230 UG V1.0en.book Page 28 Monday, July 28, 2008 729 PMChapter 2. Using Your Computer Changing or Removing the User Password Lenovo G230 UG V1.0en.book Page 29 Monday, July 28, 2008 729 PMChapter 2. Using Your Computer Hard Disk Passwords To Set a Hard Disk PasswordLenovo G230 UG V1.0en.book Page 30 Monday, July 28, 2008 729 PM Chapter 2. Using Your Computer 9 Commit any password to memory, and press the Enter keyChanging or Removing the HDD Passwords Chapter 2. Using Your Computer Any changing to the HDD Master password removes HDD User passwordInstalling Device Drivers Chapter 2. Using Your ComputerLenovo G230 UG V1.0en.book Page 33 Monday, July 28, 2008 729 PM Using the Battery and AC Adapter Chapter 2. Using Your Computer„ Your Computer Batteries „ Checking Battery Status „ Using the AC AdapterChapter 2. Using Your Computer Chapter 2. Using Your Computer 1 Connect the power cord to the transformer packChapter 2. Using Your Computer „ Charging the Battery„ Handling the Battery DangerDanger Chapter 2. Using Your Computer Dangerƒ Replace only with a battery of the type recommended by Lenovo DangerChapter 3. Using External Devices Connecting a Universal Serial Bus USB DeviceConnecting a PC Card Device Chapter 3. Using External Devices„ Removing a PCI Express card Chapter 3. Using External Devices„ Inserting a PCI Express card 1 Push the slot cover in and then remove the coverConnecting an External Display „ Connecting a VGA monitorChapter 3. Using External Devices Connecting a Headphone and Audio Device Chapter 3. Using External DevicesLenovo G230 UG V1.0en.book Page 43 Monday, July 28, 2008 729 PM Connecting an External Microphone Chapter 3. Using External DevicesLenovo G230 UG V1.0en.book Page 44 Monday, July 28, 2008 729 PM Chapter 3. Using External Devices Connecting a Bluetooth Device„ Enabling Bluetooth communications Specific model onlyChapter 4. Troubleshooting Frequently Asked Questionsyour computer, see Lenovo 3000 G230 Setup Poster Chapter 4. Troubleshooting Where can I find warranty information?How can I contact the Customer Support Center? Chapter 4. Troubleshooting Troubleshooting„ Display Problems When I turn on the computer, nothing appears on the screenChapter 4. Troubleshooting ƒ Touch the touch pad ƒ Press any key ƒ Press the Power buttonMy screen goes blank while the computer is on Chapter 4. Troubleshooting „ A Password Problem„ Keyboard Problems I forgot my password„ Sleep or Hibernation Problems Chapter 4. TroubleshootingThe computer enters sleep mode unexpectedly „ Computer Screen Problems Chapter 4. TroubleshootingThe screen is blank Chapter 4. Troubleshooting The screen is unreadable or distorted 3 Click the Advanced Settings buttonChapter 4. Troubleshooting Incorrect characters appear on the screen Chapter 4. Troubleshooting „ Sound Problems„ Battery Problems Your computer operates after the battery status indicator shows emptyChapter 4. Troubleshooting „ A Hard Disk Drive Problem„ A Startup Problem The computer does not operate with a fully charged batteryYour computer does not respond „ Other ProblemsChapter 4. Troubleshooting The computer does not start from a device you wantChapter 5. Getting Help and Service Getting Help and ServiceCalling the Customer Support Center Chapter 5. Getting Help and ServiceGetting Help on the Web Chapter 5. Getting Help and Service The following items are not coveredChapter 5. Getting Help and Service ƒ Machine type and modelGetting Help Around the World Chapter 5. Getting Help and ServiceLenovo G230 UG V1.0en.book Page 62 Monday, July 28, 2008 729 PM Chapter 6. Safety, Use, and Care Information Important Safety InformationChapter 6. Safety, Use, and Care Information „ Conditions That Require Immediate Action„ Safety Guidelines Chapter 6. Safety, Use, and Care Information„ Service and Upgrades Chapter 6. Safety, Use, and Care InformationLenovo G230 UG V1.0en.book Page 66 Monday, July 28, 2008 729 PM „ Power Cords and Power Adapters Chapter 6. Safety, Use, and Care Information DangerDanger Chapter 6. Safety, Use, and Care Information Lenovo G230 UG V1.0en.book Page 68 Monday, July 28, 2008 729 PM„ Plugs and Outlets Chapter 6. Safety, Use, and Care Information„ Extension Cords and Related Devices DangerDanger „ Power Supply StatementChapter 6. Safety, Use, and Care Information Lenovo G230 UG V1.0en.book Page 70 Monday, July 28, 2008 729 PM„ Lithium Coin Cell Battery Notice Chapter 6. Safety, Use, and Care InformationDanger Chapter 6. Safety, Use, and Care Information „ Heat and Product VentilationDanger Chapter 6. Safety, Use, and Care Information ƒ Keep the cover closed whenever the computer is plugged in„ CD and DVD Drive Safety Chapter 6. Safety, Use, and Care InformationDanger „ Electrical Current Safety Information Chapter 6. Safety, Use, and Care InformationDanger Chapter 6. Safety, Use, and Care Information To connect 1. Turn everything OFFChapter 6. Safety, Use, and Care Information „ Laser Compliance StatementChapter 6. Safety, Use, and Care Information DangerLenovo G230 UG V1.0en.book Page 78 Monday, July 28, 2008 729 PM Chapter 6. Safety, Use, and Care Information Danger „ Liquid Crystal Display LCD Notice„ Be Careful about Where and How You Work Chapter 6. Safety, Use, and Care InformationCaring Your Computer Chapter 6. Safety, Use, and Care Information Lenovo G230 UG V1.0en.book Page 81 Monday, July 28, 2008 729 PMChapter 6. Safety, Use, and Care Information Not all such appliances cause a significant electrostatic charge„ Carry Your Computer Properly Chapter 6. Safety, Use, and Care Information„ Be Gentle with Your Computer „ For outdoor use„ Data Safety Chapter 6. Safety, Use, and Care Information„ Handle Storage Media and Drives Properly „ Other Important Tips „ Take Care in Setting PasswordsChapter 6. Safety, Use, and Care Information Lenovo G230 UG V1.0en.book Page 85 Monday, July 28, 2008 729 PM„ Cleaning the Cover of Your Computer Chapter 6. Safety, Use, and Care Information„ Cleaning Your Computer Keyboard Chapter 6. Safety, Use, and Care InformationAccessibility and Comfort „ Cleaning Your Computer DisplayChapter 6. Safety, Use, and Care Information Chapter 6. Safety, Use, and Care Information „ Ergonomic InformationLenovo G230 UG V1.0en.book Page 89 Monday, July 28, 2008 729 PM Chapter 6. Safety, Use, and Care Information Lenovo G230 UG V1.0en.book Page 90 Monday, July 28, 2008 729 PM„ What If You are Traveling? MaintenanceChapter 6. Safety, Use, and Care Information „ Questions about Vision?„ General Tips for Maintenance Chapter 6. Safety, Use, and Care InformationChapter 6. Safety, Use, and Care Information ƒ Update device drivers and BIOS when neededChapter 6. Safety, Use, and Care Information ƒ Turn off the computer and start the recovery processAppendix A. Lenovo Limited Warranty „ What this Warranty Covers„ How to Obtain Warranty Service „ What Your Service Provider Will Do to Correct ProblemsAppendix A. Lenovo Limited Warranty „ Replacement of a Product or Part Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ Your Additional Responsibilities„ Use of Personal Information „ What this Warranty Does not Cover Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ Limitation of LiabilityLenovo G230 UG V1.0en.book Page 100 Monday, July 28, 2008 729 PM „ Dispute Resolution Appendix A. Lenovo Limited WarrantyLenovo G230 UG V1.0en.book Page 101 Monday, July 28, 2008 729 PM „ European Economic Area EEA Appendix A. Lenovo Limited Warranty„ Other Rights Lenovo G230 UG V1.0en.book Page 102 Monday, July 28, 2008 729 PMWarranty Period Warranty InformationAppendix A. Lenovo Limited Warranty Type of Warranty Service1 Customer Replaceable Unit “CRU” Service „ Types of Warranty ServiceAppendix A. Lenovo Limited Warranty Lenovo G230 UG V1.0en.book Page 104 Monday, July 28, 2008 729 PM3 Courier or Depot Service Appendix A. Lenovo Limited Warranty2 On-site Service 4 Customer Carry-In or Mail-In Service5 Product Exchange Service Lenovo Warranty Service Telephone NumbersAppendix A. Lenovo Limited Warranty Warranty Service Telephone NumbersAppendix A. Lenovo Limited Warranty Lenovo G230 UG V1.0en.book Page 107 Monday, July 28, 2008 729 PMhttp//consumersupport.lenovo.com Appendix A. Lenovo Limited Warrantyƒ the Republic of Kazakhstan +7 727 +7 727 Lenovo G230 UG V1.0en.book Page 108 Monday, July 28, 2008 729 PMAppendix B. Customer Replaceable Units CRUs Battery pack Appendix C. SpecificationsSpecifications Size EnvironmentLenovo United States, Inc 1009 Think Place - Building One Appendix D. NoticesNotices Morrisville, NC U.S.A Attention Lenovo Director of LicensingAppendix D. Notices Lenovo G230 UG V1.0en.book Page 112 Monday, July 28, 2008 729 PMAppendix D. Notices „ Export classification notice„ Television output notice Lenovo G230 UG V1.0en.book Page 113 Monday, July 28, 2008 729 PMWireless related information „ Wireless InteroperabilityAppendix D. Notices „ Usage Environment and Your Health Appendix D. NoticesAppendix D. Notices Lenovo G230 UG V1.0en.book Page 116 Monday, July 28, 2008 729 PMElectronic Emissions Notices „ Federal Communications Commission FCC StatementAppendix D. Notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix D. Notices „ German Class B Compliance Statement Appendix D. NoticesDeutschland „ European Union Compliance Statement Class B Compliance Appendix D. Notices„ Japanese VCCI Class B Statement Appendix D. NoticesLenovo G230 UG V1.0en.book Page 121 Monday, July 28, 2008 729 PM Appendix D. Notices „ Japan Compliance Statement for Power line Harmonics„ Korea Class B Lenovo G230 UG V1.0en.book Page 122 Monday, July 28, 2008 729 PMWEEE and Recycling Statements „ General Recycling StatementAppendix D. Notices EU WEEE Statements Appendix D. NoticesLenovo G230 UG V1.0en.book Page 124 Monday, July 28, 2008 729 PM Japan Recycling Statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix D. Notices Appendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Lenovo G230 UG V1.0en.book Page 126 Monday, July 28, 2008 729 PMNotice for Users in the U.S.A Notice on Deleting Data from Your Hard DiskAppendix D. Notices Appendix D. Notices Lenovo G230 UG V1.0en.book Page 128 Monday, July 28, 2008 729 PMTrademarks Appendix D. NoticesLenovo G230 UG V1.0en.book Page 129 Monday, July 28, 2008 729 PM Index Keyboard PasswordProblems MicrophoneIndex Wireless LANTroubleshooting Storage Media