The following services are available during the warranty period:
vProblem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
vHardware repair - If the problem is caused by hardware under warranty,trained
service personnel are available to provide the applicable level of service.
vEngineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
These items are not covered by the warranty.
vReplacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proofof
purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the
ThinkCentre Safety and Warranty Guide that is provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your
country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.
If possible, be at your computer when you call. Have the following information
available:
vMachine type and model
vSerial numbers of your hardware products
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or
notebook computer machine type is sold, your computer might be eligible for
International Warranty Service, which automatically entitles you to obtain warranty
service throughout the warranty period. Service will be performed by service
providers authorized to perform warranty service.
Service methods and procedures vary by country,and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in
the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and
restrictions might apply at the time of service.
Chapter10. Getting information, help, and service 49