Chapter 8. Getting information, help, and service

If you need help, service, or technical assistance or just want more information about products manufactured by Lenovo, you will find a wide variety of sources available from Lenovo to assist you.

Information resources

This section provides information on how to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder provides publications to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications. In addition to this User Guide you are reading, the Hardware Replacement Guide is also available in the Online Books folder.

The Hardware Replacement Guide provides step-by-step instructions for replacing Customer Replacement Units (CRUs) in your computer. CRUs are computer parts that can be upgraded or replaced by the customer.

To view a publication, open the Start menu from the Windows desktop, select All Programs, select Online Books, and click Online Books. Double-click on the appropriate publication for your computer. The publications also are available on the Lenovo Web site at http://www.lenovo.com.

Notes:

1.These publications are in Portable Document Format (PDF) format, which requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation.

2.The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at http://www.lenovo.com/ support/.

3.If you want to install a different language version of Adobe Acrobat Reader than the version provided on your computer, go to the Adobe Web site at http://www.adobe.com and download the version you want to use.

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program guides you to a host of information sources and tools designed to make computing simpler and more secure while helping to reduce costs and increase productivity. The ThinkVantage Productivity Center program helps you set up, understand, and enhance your computer.

The ThinkVantage Productivity Center program provides information about your computer and easy access to various technologies, such as:

vThe Rescue and Recovery program

vProductivity Center

© Lenovo 2006, 2007. Portions © IBM Corp. 2005.

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Lenovo 8717, 6490, 9635, 9637, 9277, 9269 Getting information, help, and service, Information resources, Online Books folder