vany software programs, whether
vfailure resulting from misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you;
vfailure caused by a product for which Lenovo is not responsible; and
vany
The warranty is voided by removal or alteration of identification labels on the Machine or its parts.
Lenovo does not warrant uninterrupted or
Any technical or other support provided for a Machine under warranty, such as assistance with
How to Obtain Warranty Service
Warranty service may be provided by Lenovo, IBM, your reseller if authorized to perform warranty service, or an authorized warranty service provider. Each of them is referred to as a “Service Provider.”
If the Machine does not function as warranted during the warranty period, contact a Service Provider. If you do not register the Machine with Lenovo, you may be required to present proof of purchase as evidence of your entitlement to warranty service.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem determination and resolution procedures that we specify. An initial diagnosis of your problem can be made either by a technician over the telephone or electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.
You are responsible for downloading and installing designated software updates from a support web site or from other electronic media, and following the instructions that your Service Provider provides. Software updates may include basic input/output system code (called “BIOS”), utility programs, device drivers, and other software updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install.
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