Getting help and service | Lenovo R50 Series instruction

Chapter 3. Getting help and service

Getting help and service	.	40	Calling the Customer Support Center	. .	.	40
Getting help on the Web	.	40	Getting help around the world . . .	. .	.	42

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Lenovo R50 Series manual Getting help and service

Contents

ThinkPad R50 Series Service and Troubleshooting Guide Page ThinkPad R50 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad R50 Series Service and Troubleshooting Guide Σηµε Σηµαντικ Οδηγ Σχετικ Με την ασϕ Απ εξουσιοδοτηµ Τεχνικ Και µε κ Ηλεκτρονικ Καταστ Που πρ Να αντιµετωπ Συντ Γενικ οδηγ ΑσϕΕπικ Κινητ µ Αποϕ Την επαϕ µε τα δ Σας και µε Του σ Επεκτ Καλωδ Και σχετικ Συσκευ Καλ Και µετασχηµατιστΠροσοχ Μπαταρ Φις και πρ Θερµ Και εξαερισµ DVD CD και DVD ΚΙΝ∆ΥΝΟΣ Πληροϕορ Ασϕ Xiii CDC Προσοχη DVD-ROM Σχετικ Με τις προδιαγραϕ Των συσκευ Laser ΠΡΟΕΙ∆ΟΠΟΙΗΣΗ Ο χειρισµ Important regulatory notice for users Important notice for usersInformation about hard disk capacity Xviii ThinkPad R50 Series Service and Troubleshooting Guide Xix Finding information with Access IBM Xx ThinkPad R50 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceRear view Features Features Specifications Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Carry your computer properly Handle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer keyboard Cleaning the cover of your computer Care for the fingerprint reader Cleaning your computer display Caring for your ThinkPad computer Solving computer problems Troubleshooting Diagnosing problemsError messages Click PC-Doctor Solving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Problem Errors without messagesSolution My screen goes blank while the computer is on Power switch problem Password problemKeyboard problems UltraNav problems Standby or hibernation problems If these items are correct, have the computer serviced Select Timer Wake with Battery Operation by pressing Enter Click Power Management Computer screen problems Click Advanced Battery problems Hard disk drive problems Startup problem Fingerprint authentication problems Other problems Solution Problem Starting Bios Setup Utility Recovering pre-installed software Starting Bios Setup Utility Upgrading the hard disk drive Recovering pre-installed software Handling a hard disk drive Upgrading the hard disk drive Upgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help on the Web Calling the Customer Support Center Getting help and service FRU Getting help around the world Wireless interoperability Appendix A. Wireless related informationUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad R50 Series Service and Troubleshooting Guide Lenovo Statement of Limited Warranty Appendix B. Warranty informationWhat this Warranty Covers Part 1 General Terms How to Obtain Warranty Service What this Warranty Does not CoverWhat Lenovo Will Do to Correct Problems Your Additional Responsibilities Exchange of a Machine or Part Governing Law Limitation of Liability Part 2 Country-unique Terms Paraguay MexicoPeru Uruguay Asia Pacific Australia United StatesCambodia and Laos CAMBODIA, INDONESIA, and Laos India Malaysia JapanNEW Zealand PEOPLE’S Republic of China PRC EUROPE, Middle EAST, Africa Emea Singapore Governing Law Arbitration The following is added under this heading Consumers European Union EU ThinkPad R50 Series Service and Troubleshooting Guide Egypt Following Terms Apply to the Country Specified AustriaFrance Hungary GermanyIreland Slovakia Items for Which Lenovo is Not Liable United Kingdom Warranty Period Part 3 Warranty Information Types Types Customer Replaceable Unit ″CRU″ Service Types of Warranty Service Courier or Depot Service On-site ServiceCustomer Carry-In or Mail-In Service CRU and On-site Service Worldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad R50 Series Service and Troubleshooting Guide Customer replaceable units CRUs Appendix C. Customer Replacement Units CRUs ThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Electronic emissions notices Television output notice European Union EMC Directive conformance statement Industry Canada Class B emission compliance statement Handling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan IBM Lotus Software Offer European Countries U. S. Or Canada Call Latin American Countries Asia Pacific Countries Trademarks ThinkPad R50 Series Service and Troubleshooting Guide Index ThinkPad R50 Series Service and Troubleshooting Guide Page Part Number 39T2410