Troubleshooting | Lenovo S10-3S guide

Chapter 5. Troubleshooting

The critical low-battery error message appears, and the computer immediately turns off.

The computer does not return from sleep mode and does not work.

•The battery power is getting low. Connect the AC adapter to the computer, or replace the battery with a fully charged one.

•If the computer does not return from sleep mode, it may have entered hibernation mode automatically because the battery is depleted. Check the power indicator.

•If your computer is in sleep mode connect the AC adapter to the computer, then press any key or the power button.

•If your computer is in hibernation mode or power-off state. Connect the AC adapter to the computer, then press the power button to resume operation.

Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer, reset the computer. However, unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is still not reset, remove the AC adapter and the battery.

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Lenovo S10-3S manual Troubleshooting

Contents

Lenovo IdeaPad S10-3s First Edition January Copyright Lenovo Dear user Explanation of hard disk capacity Page Page Contents Appendix F. Features Contents „ Read this first Important safety informationImportant safety information Important safety information Unpack Important safety information Working place Important safety information Correct usage procedures Vii Important safety information Important safety information Service and upgrades Getting to know your computer Antennas select radio. models only Power buttonGetting to know your computer Quick Start button Left-side view Integrated Wireless deviceSwitch Headphone jack Right-side view Lanyard hole Getting to know your computer RJ-45 port Bottom view Manual Speakers Battery pack SIM card slot select models only Learning the basics „ Connecting to the powerInstalling the battery pack Connecting the computer to an electrical outlet Putting your computer into sleep state „ Configuring the operating system„ Turning on the computer Learning the basics „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Bottom left area Using the touchpad „ Function key combinations Using the keyboard You can press Fn+F11 during computer startup to Special buttons Learning the basics OneKey Rescue system button System status indicators Securing your computer „ Using VeriFace „ Using passwords „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card „ Connecting a Bluetooth enabled device select models only „ Connecting a universal serial bus USB devicePage Select models only Using Lenovo Quick Start „ Exiting Lenovo Quick Start „ Starting Lenovo Quick Start Wired connection Using the Internet Cable „ Software configurationUsing the Internet „ Hardware connection Wi-Fi Wireless connection Hardware connection „ Using Wi-Fi/WiMax select models onlyEnabling wireless connection Software configuration „ Using Mobile Broadband select models only Inserting the SIM card Removing the SIM card Using the Internet „ Introduction OneKey Rescue systemOneKey Rescue system OneKey Rescue system OneKey Rescue system Frequently asked questions Troubleshooting Where are the recovery discs? Troubleshooting When do I need to restore the system to the factory status? Display problems Troubleshooting Computer is on Password problem Mode unexpectedly Troubleshooting Sleep or hibernation problems Troubleshooting Screen is blank Troubleshooting Computer screen problems Hard disk drive problem Troubleshooting Sound problemsBattery problems Other problems Troubleshooting Startup problemOneKey Rescue system problems Connected external Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Warranty Service Telephone Numbers Caring for your computer „ Be careful about where and how you workAppendix B. Use, and care Information Appendix B. Use, and care Information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use, and care Information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey address Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows „ Wireless interoperability Wireless related information „ Usage environment and your health „ Safety information related to Mobile Broadband Appendix E. Notices TV tuner information „ Example of antenna grounding Appendix E. Notices „ Federal Communications Commission FCC Statement Electronic emissions notices „ Industry Canada Class B Emission Compliance Statement „ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada Appendix E. Notices „ European Union Compliance Statement Class B Compliance 101 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics „ General recycling statement Weee and recycling statementsTurkish statement of compliance EU Weee statements Japan recycling statements 106 „ Disposing of a Lenovo Computer Components 107 108 System Appendix F. Features and specificationsModel Name IdeaPad S10-3s Form Factor USB Appendix F. Features and specifications Ports 111 Computer cover Computer display Index Index Problems 114 If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM