Getting help on the Web | Lenovo S10-3S manual

Appendix A. Getting help and service

Getting help on the Web -----------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo IdeaPad™ computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center ------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

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Lenovo S10-3S manual Getting help on the Web, Appendix A. Getting help and service

Contents

Lenovo IdeaPad S10-3s First Edition January Copyright Lenovo Dear user Explanation of hard disk capacity Page Page Contents Appendix F. Features Contents „ Read this first Important safety informationImportant safety information Important safety information Unpack Important safety information Working place Important safety information Correct usage procedures Vii Important safety information Important safety information Service and upgrades Getting to know your computer Getting to know your computer Power buttonQuick Start button Antennas select radio. models only Left-side view Switch Headphone jack Wireless deviceRight-side view Integrated Lanyard hole Getting to know your computer RJ-45 port Bottom view Manual Speakers Battery pack SIM card slot select models only Installing the battery pack „ Connecting to the powerConnecting the computer to an electrical outlet Learning the basics „ Turning on the computer „ Configuring the operating systemLearning the basics Putting your computer into sleep state „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Bottom left area Using the touchpad „ Function key combinations Using the keyboard You can press Fn+F11 during computer startup to Special buttons Learning the basics OneKey Rescue system button System status indicators Securing your computer „ Using VeriFace „ Using passwords „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card „ Connecting a Bluetooth enabled device select models only „ Connecting a universal serial bus USB devicePage Select models only Using Lenovo Quick Start „ Exiting Lenovo Quick Start „ Starting Lenovo Quick Start Wired connection Using the Internet Using the Internet „ Software configuration„ Hardware connection Cable Wi-Fi Wireless connection Enabling wireless connection „ Using Wi-Fi/WiMax select models onlySoftware configuration Hardware connection „ Using Mobile Broadband select models only Inserting the SIM card Removing the SIM card Using the Internet „ Introduction OneKey Rescue systemOneKey Rescue system OneKey Rescue system OneKey Rescue system Frequently asked questions Troubleshooting Where are the recovery discs? Troubleshooting When do I need to restore the system to the factory status? Display problems Troubleshooting Computer is on Password problem Mode unexpectedly Troubleshooting Sleep or hibernation problems Troubleshooting Screen is blank Troubleshooting Computer screen problems Hard disk drive problem Troubleshooting Sound problemsBattery problems Other problems Troubleshooting Startup problemOneKey Rescue system problems Connected external Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Warranty Service Telephone Numbers Caring for your computer „ Be careful about where and how you workAppendix B. Use, and care Information Appendix B. Use, and care Information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use, and care Information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey address Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows „ Wireless interoperability Wireless related information „ Usage environment and your health „ Safety information related to Mobile Broadband Appendix E. Notices TV tuner information „ Example of antenna grounding Appendix E. Notices „ Federal Communications Commission FCC Statement Electronic emissions notices „ Industry Canada Class B Emission Compliance Statement „ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada Appendix E. Notices „ European Union Compliance Statement Class B Compliance 101 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics „ General recycling statement Weee and recycling statementsTurkish statement of compliance EU Weee statements Japan recycling statements 106 „ Disposing of a Lenovo Computer Components 107 108 Model Name IdeaPad S10-3s Appendix F. Features and specificationsForm Factor System USB Appendix F. Features and specifications Ports 111 Computer cover Computer display Index Index Problems 114 If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM