Samsung MAX-DA76 BeforeCalling for Service, Symptom, Check/Remedy, Disc tray does not open, Playback does not start, The remote control does, not work, Playback does not start

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not

listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom		Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start.	• Check the region number of the DVD.
		DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this DVD
		player.
	• Make sure that the rating level is correct.
The remote control does	•	Is the remote control being operated within its operation range of
not work.		angle and distance?
	• Are the batteries exhausted?
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the	•	the surface?
Play/Pause button is pressed.		Wipe the disc clean.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step
		motion playback.
	• Are the speakers connected properly? Is the speaker setup
		correctly customized?
	• Is the disc severely damaged?
Picture does not appear, sound	• Was the DVD player suddenly moved from a cold place to a warm
is not produced, or the disc		one? When condensation forms inside the player, remove the disc
tray opens 2 to 5 seconds later.		and let the player stand for 1 or 2 hours with the power on. (You
		can use the player again after condensation disappears.)
• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	•	Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.

Symptom		Check/Remedy
Audio language and	• Audio language and subtitles will not work for DVDs not containing
subtitles do not work.	them. And depending on the disc, they may work differently.
Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
changed.	mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
	ratio only. Refer to the DVD disc jacket and then select the
	appropriate function.
The tape does not start	•
playing	The TAPE function has not been selected.
	• The cassette has not been inserted correctly.
	• The cassette player has not been closed.
	• The tape is either slack or broken.
	• In Tape mode,press and hold STOP button for longer than 5
	seconds ,the cassette will be auto reset.
The volume falls off	• The audio heads are dirty.
The cassette is not erased correctly	•
There is excessive wow and flutter	The rollers or drive capstans are dirty.
	•
	The tape is worn.
Can't receive radio	• Is the antenna connected properly?
broadcast.	• If the antenna's input signal is weak, install an external FM
	antenna in an area with good reception.
• The main unit is not working.	• Turn off the power and hold the STOP button on the main unit for
(Example: The power goes out or
	longer than 5 seconds.
strange noise is heard.)
• The DVD player is not	Using the RESET function will erase all stored settings.
working normally.	Do not use this unless necessary.
The password for rating	• While the player is in “NO DISC” mode, hold the main unit's TUNING
	display and all settings will return to the default values.
level has been forgotten.	MODE/	button for longer than 5 seconds. “INITIAL” appears on the
	• Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.

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