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Lenovo T40 Getting help and service, Calling the Customer Support Center, Getting help on the Web

Models: T40

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Chapter 3. Getting help and service

Getting help and service . .	.	. .	.	.	.	44	Calling the Customer Support Center	.	.	.	44
Getting help on the Web . .	.	. .	.	.	.	44	Getting help around the world . . .	.	.	.	46

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Lenovo T40 manual Getting help and service, Calling the Customer Support Center, Getting help on the Web

Contents

ThinkPad T40 Series Service and Troubleshooting GuidePage ThinkPad T40 Series Service and Troubleshooting GuideFirst Edition May Copyright Lenovo Contents Page Conditions that require immediate action Important safety informationService General safety guidelinesDANGER Power cords and power adaptersBatteries Extension cords and related devicesPlugs and outlets Heat and product ventilation DANGER CD and DVD drive safetyAdditional safety information Attach the power cord to an outlet Attach the signal cables to receptaclesFirst, remove the power cord from the outlet Remove signal cables from receptaclesDANGER DANGERDANGER vDo not use your computer in or near waterDANGER DANGERDANGER Laser compliance statementDANGER DANGERDANGER Save these instructionsPage Important regulatory notice for users Important notice for usersInformation about hard disk capacity xviiPage Finding information with Access IBM Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip Specifications Chapter 1. Overview of your new ThinkPad computerFeatures Your ThinkPad at a glanceFront view Rear view Your ThinkPad at a glanceYour ThinkPad at a glance Features FeaturesProcessor Memoryv2 Universal Serial Bus USB connectors FeaturesvInfrared port vRJ11 telephone connector vRJ45 Ethernet connector vUltrabay SlimSpecifications SpecificationsPower source ac adapter Battery packCaring for your ThinkPad computer Be careful about where and how you workCaring for your ThinkPad computer Important tipsHandle storage media and drives properly Take care in setting passwordsOther important tips Caring for your ThinkPad computerCaring for your ThinkPad computer Cleaning the cover of your computerCleaning your computer keyboard Caring for your ThinkPad computer Cleaning your computer displayCare for the fingerprint reader Caring for your ThinkPad computer Chapter 2. Solving computer problems Diagnosing problems Solving computer problemsTroubleshooting Error messages0177: Bad SVP data, stop Solving computer problems0200: Hard disk error Solving computer problems0280: Previous boot Solving computer problemsSolution Solving computer problemsMessage AreaProblem Errors without messagesSolution Solving computer problemsProblem Solving computer problemsSolution ProblemA power switch problem A password problemKeyboard problems Solving computer problemsSolving computer problems UltraNav problemsProblem SolutionSolving computer problems Standby or hibernation problemsSolution ProblemSolution Solving computer problemsProblem Solution4.Click the Device Manager tab Solution For Windows8.Clear the Auto insert notification check box For Windows NTSolving computer problems For WindowsSolution Problem2.Click Power Management Computer screen problems4.Click the Enable hibernation button 4.Click Enable Hibernation3.Click Advanced For Windows XP and WindowsSolving computer problems ProblemSolving computer problems Battery problemsSolution ProblemA startup problem Hard disk drive problemsSolving computer problems Problem1.Turn off your PC, then turn it on again Solving computer problemsSolving computer problems Fingerprint authentication problemsSolving computer problems Other problemsProblem SolutionSolution Solving computer problemsProblem SolutionSolving computer problems 3.Click the Intel SpeedStep technology tabSolution ProblemSolution Solving computer problemsProblem SolutionStarting BIOS Setup Utility Starting BIOS Setup UtilityStarting BIOS Setup Utility Recovering pre-installedsoftwareFor ThinkPad T41/41p Series computer 4.Double-click Recover to factory contents Recovering pre-installedsoftwareFor other ThinkPad T40 Series computer NotesUpgrading the hard disk drive 4.Click Restore your systemHandling a hard disk drive Recovering pre-installedsoftwareUpgrading the hard disk drive Upgrading the hard disk drive Replacing the batteryReplacing the battery Replacing the battery Getting help and service Chapter 3. Getting help and serviceCalling the Customer Support Center Getting help on the WebGetting help and service Getting help and serviceGetting help on the Web Calling the Customer Support CenterThe following items are not covered Getting help and serviceGetting help and service Getting help around the worldUsage environment and your health Appendix A. Wireless related informationWireless interoperability Page Enabling Extended Channel Mode Page Lenovo Statement of Limited Warranty Appendix B. Warranty informationWhat this Warranty Covers Part 1 - General TermsWhat Lenovo Will Do to Correct Problems What this Warranty Does not CoverHow to Obtain Warranty Service Your Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityJurisdiction Part 2 - Country-uniqueTermsAMERICAS ARGENTINA BOLIVIAPARAGUAY MEXICOPERU URUGUAYASIA PACIFIC AUSTRALIA UNITED STATESCAMBODIA AND LAOS CAMBODIA, INDONESIA, AND LAOSINDIA MALAYSIA JAPANNEW ZEALAND PEOPLE’S REPUBLIC OF CHINA PRCEUROPE, MIDDLE EAST, AFRICA EMEA SINGAPORETHE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES How to Obtain Warranty ServiceGoverning Law Namibia, Lesotho and SwazilandAngola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English courts; 3 in Belgium and Luxembourg, all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the country of your registered office and/or commercial site location only are competent; 4 in France, Algeria, Benin CONSUMERS EUROPEAN UNION EUTHE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES FRANCE AND BELGIUM FRANCE AUSTRIAEGYPT IRELAND GERMANYHUNGARY SLOVAKIA Items for Which Lenovo is Not LiableItems for Which Lenovo is Not Liable UNITED KINGDOMWarranty Period Part 3 - Warranty InformationKorea 1.Customer Replaceable Unit ″CRU″ Service Types of Warranty Service2.On-siteService 3.Courier or Depot Service6.CRU and Courier or Depot Service 5.CRU and On-siteService7.CRU and Customer Carry-Inor Mail-InService Worldwide telephone listCanada India Guarantee supplement for Mexico SCI Systems de México, S.A. de C.V Manufactured byAv. De la Solidaridad Iberoamericana No. Col. Club de Golf Atlas El Salto, Jalisco, MéxicoAppendix C. Customer Replaceable Units CRUs You can find instructions for replacing CRUs in Access IBM, your on-boardhelp. To start Access IBM, press the blue Access IBM button on your ThinkPad Notices Appendix D. NoticesElectronic emissions notices Television output noticevReorient or relocate the receiving antenna Environmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack IBM Lotus Software Offer –InU. S. Or Canada To order a CD–InLatin American Countries –InEuropean Countries–InAsia Pacific Countries TrademarksMicrosoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both Index Page Page 1P P/N: 39T2332 Part Number: 39T2332 Printed in China