•Problem: The screen is unreadable or distorted.

Solution: Ensure that:

–The display device driver is installed correctly.

–The screen resolution and color quality are correctly set.

–The monitor type is correct.

To check these settings, do the following:

1.Right-click on the desktop, and click Personalize.

2.Click Display at the left.

3.Select Change display settings. Check whether the screen resolution is correctly set.

4.Click Advanced Settings.

5.Click the Adapter tab. Ensure that the correct device driver name is shown in the adapter information window.

Note: The device driver name depends on the video chip that has been installed on your computer.

6.Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and ensure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen.

7.Click the Monitor tab. Ensure that the correct device driver name is shown in the adapter information window.

Note: The device driver name depends on the video chip that has been installed on your computer.

8.Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and ensure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen.

9.Click the Color Management tab. Check whether the color quality is correctly set, and ensure that the other information also is correct. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and ensure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen.

•Problem: Incorrect characters are displayed on the screen.

Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced.

•Problem: The screen stays on even after you turn off your computer.

Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again.

•Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

External monitor problems

•Problem: The external monitor is blank.

Solution: To bring up the image, press F7 and select the desired monitor. If the problem persists, do the following:

1.Connect the external monitor to another computer to ensure that it works.

Chapter 10. Troubleshooting computer problems 123

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Lenovo 20AA000MUS, T431s, 20AA000BUS manual External monitor problems, Click Advanced Settings
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20AA, T431s, 20AA000MUS, 20AA000BUS specifications

The Lenovo ThinkPad series has long been a favorite among business professionals and tech enthusiasts alike, and the Lenovo 20AA000BUS, 20AA000MUS, and T431s models exemplify the brand's commitment to innovation, performance, and rugged design. These laptops are designed for enterprise users who require reliability and versatility in their everyday tasks.

The Lenovo 20AA000BUS model features a robust Intel Core processor that ensures smooth multitasking and quick application launches. Paired with a generous amount of RAM, users can easily run demanding applications and simultaneously manage numerous browser tabs without a hitch. The full HD display provides sharp visuals and vibrant colors which enhance productivity, whether one is working on spreadsheets, watching videos, or conducting presentations.

In terms of connectivity, these models boast several USB ports, HDMI output, and an SD card reader, which facilitate seamless integration with various peripherals and external devices. With the inclusion of robust wireless options, including Wi-Fi and Bluetooth, users can stay connected throughout their workspaces and collaborate effortlessly with coworkers.

Security features are a priority for Lenovo, and the 20AA000MUS model does not disappoint. Built with a fingerprint reader and a webcam privacy shutter, users can feel confident in their data safety. Lenovo's Trusted Platform Module (TPM) technology further enhances system security by encrypting sensitive data.

The T431s, a prominent model in this lineup, prides itself on its sleek and lightweight design, making it easily portable for professionals on the go. The carbon fiber and magnesium alloy chassis not only lends to its durability but also ensures that it withstands the rigors of daily travel.

Battery life is another highlight of these models, capable of lasting through an entire workday, which is a significant advantage for users who often find themselves away from power sources. The Quick Charge feature allows for rapid recharging, ensuring that users can quickly power up their devices before heading into meetings or events.

Overall, the Lenovo 20AA000BUS, 20AA000MUS, and T431s represent a blend of advanced technology, user-centric design, and robust security features. They stand out as reliable companions for professionals seeking efficiency and performance in their computing devices. Whether in the office or on the move, these laptops meet the demanding needs of the modern workforce.
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