Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

“Before you contact Lenovo” on page 133

“Getting help and service” on page 134

“Purchasing additional services” on page 135

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

If your system is installed with the Windows 7 operating system, register your computer with Lenovo at http://www.lenovo.com/register. For more information, see “Registering your computer” on page 17.

If your system is installed with the Windows 8 operating system, click Lenovo Support from the Start screen. Click Registration. Then follow on-screen instructions.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

What is the problem? Is it continuous or intermittent?

Is there an error message? What is the error code, if any?

What operating system are you using? Which version?

Which software programs were running at the time of the problem?

Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

What is the name of your Lenovo product?

What is the machine type?

What is the serial number?

© Copyright Lenovo 2013

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Lenovo 20AA000BUS, T431s, 20AA000MUS manual Getting support, Before you contact Lenovo

20AA, T431s, 20AA000MUS, 20AA000BUS specifications

The Lenovo ThinkPad series has long been a favorite among business professionals and tech enthusiasts alike, and the Lenovo 20AA000BUS, 20AA000MUS, and T431s models exemplify the brand's commitment to innovation, performance, and rugged design. These laptops are designed for enterprise users who require reliability and versatility in their everyday tasks.

The Lenovo 20AA000BUS model features a robust Intel Core processor that ensures smooth multitasking and quick application launches. Paired with a generous amount of RAM, users can easily run demanding applications and simultaneously manage numerous browser tabs without a hitch. The full HD display provides sharp visuals and vibrant colors which enhance productivity, whether one is working on spreadsheets, watching videos, or conducting presentations.

In terms of connectivity, these models boast several USB ports, HDMI output, and an SD card reader, which facilitate seamless integration with various peripherals and external devices. With the inclusion of robust wireless options, including Wi-Fi and Bluetooth, users can stay connected throughout their workspaces and collaborate effortlessly with coworkers.

Security features are a priority for Lenovo, and the 20AA000MUS model does not disappoint. Built with a fingerprint reader and a webcam privacy shutter, users can feel confident in their data safety. Lenovo's Trusted Platform Module (TPM) technology further enhances system security by encrypting sensitive data.

The T431s, a prominent model in this lineup, prides itself on its sleek and lightweight design, making it easily portable for professionals on the go. The carbon fiber and magnesium alloy chassis not only lends to its durability but also ensures that it withstands the rigors of daily travel.

Battery life is another highlight of these models, capable of lasting through an entire workday, which is a significant advantage for users who often find themselves away from power sources. The Quick Charge feature allows for rapid recharging, ensuring that users can quickly power up their devices before heading into meetings or events.

Overall, the Lenovo 20AA000BUS, 20AA000MUS, and T431s represent a blend of advanced technology, user-centric design, and robust security features. They stand out as reliable companions for professionals seeking efficiency and performance in their computing devices. Whether in the office or on the move, these laptops meet the demanding needs of the modern workforce.