Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.

Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc. For more specific information and links, go to http://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including readme files and help information system, that come with the operating system or program.

ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 115 for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http://www.lenovo.com/support.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

Drivers and software

Diagnostic solutions

Product and service warranty

Product and parts details

User guides and manuals

Knowledge base and frequently asked questions

Calling Lenovo

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Lenovo T431s, 20AA000BUS Getting help and service, Using diagnostic programs, Lenovo Support Web site, Calling Lenovo

20AA, T431s, 20AA000MUS, 20AA000BUS specifications

The Lenovo ThinkPad series has long been a favorite among business professionals and tech enthusiasts alike, and the Lenovo 20AA000BUS, 20AA000MUS, and T431s models exemplify the brand's commitment to innovation, performance, and rugged design. These laptops are designed for enterprise users who require reliability and versatility in their everyday tasks.

The Lenovo 20AA000BUS model features a robust Intel Core processor that ensures smooth multitasking and quick application launches. Paired with a generous amount of RAM, users can easily run demanding applications and simultaneously manage numerous browser tabs without a hitch. The full HD display provides sharp visuals and vibrant colors which enhance productivity, whether one is working on spreadsheets, watching videos, or conducting presentations.

In terms of connectivity, these models boast several USB ports, HDMI output, and an SD card reader, which facilitate seamless integration with various peripherals and external devices. With the inclusion of robust wireless options, including Wi-Fi and Bluetooth, users can stay connected throughout their workspaces and collaborate effortlessly with coworkers.

Security features are a priority for Lenovo, and the 20AA000MUS model does not disappoint. Built with a fingerprint reader and a webcam privacy shutter, users can feel confident in their data safety. Lenovo's Trusted Platform Module (TPM) technology further enhances system security by encrypting sensitive data.

The T431s, a prominent model in this lineup, prides itself on its sleek and lightweight design, making it easily portable for professionals on the go. The carbon fiber and magnesium alloy chassis not only lends to its durability but also ensures that it withstands the rigors of daily travel.

Battery life is another highlight of these models, capable of lasting through an entire workday, which is a significant advantage for users who often find themselves away from power sources. The Quick Charge feature allows for rapid recharging, ensuring that users can quickly power up their devices before heading into meetings or events.

Overall, the Lenovo 20AA000BUS, 20AA000MUS, and T431s represent a blend of advanced technology, user-centric design, and robust security features. They stand out as reliable companions for professionals seeking efficiency and performance in their computing devices. Whether in the office or on the move, these laptops meet the demanding needs of the modern workforce.