vBusiness Partners using Eclaim will access PEW when performing Entitlement
Lookup. Business Partners will enter Loc ID, MT and Serial, and the key
commodities will be returned in the Eclaim record under SYSTEM DETAILS.
vAuthorized IBM Business Partners can access Eclaim at the following Website:
https://wca.eclaim.com
Using eSupport
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
veSupport can be used to view the list of key commodities built in a particular
machine serial (this is the same record found in PEW).
veSupport can be accessed at the following Website: http://www.lenovo.com/
support
vToview the key commodities, click on PARTS INFORMATION, then PARTS
LOOKUP.Type in the model type and serial number. The key commodities will
be returned in the eSupport record under PARTSSHIPPED WITH YOUR
SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
veSupport can be used to view the complete list of FRUs for a machine type and
model.
vToview the complete list of FRUs, type in the machine type and model
(Example: 1829-CTO) under QUICK PATH.Under “View by Document Type”
select PARTSINFORMATION. Under “Filter by Category” select SERVICE
PARTS.Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The
list of service parts by description, with applicable machine type model and FRU
will be displayed.
Using the HMM
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
Use the HMM as a back-up to PEW and eSupport to view the complete list of
FRUs at the MT Model level.
20 ThinkPad W700 and W700ds HardwareMaintenance Manual