Troubleshooting, Where are the recovery discs? | Lenovo Y560P

Chapter 5. Troubleshooting

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue System” on page 38.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 64 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 83.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is preinstalled with an operating system, Lenovo provides all the drivers you need in your hard disk.

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Lenovo Y560P, Y460P manual Troubleshooting, Where are the recovery discs?

Contents

Lenovo IdeaPad Y460p/Y560p First Edition September Copyright Lenovo Respective Users Explanation of hard disk capacity Page Page Contents Contents Appendix C. Lenovo limited Appendix F. Features124 126 Important safety information Important safety information„ Read this first Iii Important safety information Unpack Important safety information Working place Important safety information On using Important safety information Vii Important safety information Service and upgrades Viii Getting to know your computer „ IdeaPad Y460p „ IdeaPad Y560p Getting to know your computer Speakers Power button Getting to know your computer IntegratedCamera Lenovo SlideNav USB port Left-side viewRJ-45 port Right-side view „ IdeaPad Y460p „ IdeaPad Y560p Only Y560p AC power Getting to know your computer USB portESATA/USB Combo port ExpressCard Slot Y560p Optical drive Integrated wireless device switch Front view Bottom view „ IdeaPad Y560p Battery pack CentralProcessing Unit CPU/ Memory Compartment Hard disk drive „ Connect to the power Install the battery packLearning the basics „ Read the manuals „ Configure the operating system „ Turn on the computerLearning the basics Putting your computer into sleep state „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Using the touchpad Left click button Right click button „ Gestures Pinch zoomTwo-Finger Scrolling Rotating Learning the basics Three-Finger Flick Using the keyboard „ Numeric keypad „ Function key combinations Fn + Special keys and buttons OneKey Rescue System button Learning the basics Lenovo SlideNav bar Learning the basics Cap Sensor buttons OneKey Theater II button System status indicators Securing your computer „ Attaching a security lock not supplied „ Using VeriFace „ Using passwords Connecting external devices „ Using media cards not supplied Learning the basics Inserting a media card Removing a media card Enabling Bluetooth communications „ Connecting a universal serial bus USB device„ Connecting a Bluetooth device specific models only To change the GPU, do the following Using the Internet Wired connection „ Software configuration Using the Internet„ Hardware connection Cable Wireless connection Wi-Fi „ Using Wi-Fi/WiMax specific models only Enabling wireless connectionSoftware configuration Hardware connection „ Introduction OneKey Rescue SystemOneKey Rescue System OneKey Rescue System OneKey Rescue System Troubleshooting Frequently Asked Questions Troubleshooting Where are the recovery discs? What can I do if the backup process fails? Troubleshooting Display problems Problems on changing graphics processing unit GPU Computer is on Password problem Forgot my password Troubleshooting Keyboard problems Sleep or hibernation problems Computer does not return from sleep mode and does not work Troubleshooting Computer screen problems Sound problems Startup problem Troubleshooting Battery problemsHard disk drive problem Troubleshooting OneKey Rescue System problems Other problems Connected external Replacing the battery Upgrading and replacing devices Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Replacing the hard disk drive Handling a hard disk drive Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Caring for your computer „ Be careful about where and how you workAppendix B. Use and care information „ Notice of static-electricity Appendix B. Use and care information „ Be gentle with your computer „ Carry your computer properly „ For outdoor use „ Handle storage media and drives properly „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use and care information Accessibility and comfort „ Ergonomic information „ What if you are traveling? „ Questions about vision? Maintenance „ General tips for maintenance Appendix B. Use and care information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Appendix C. Lenovo limited warranty „ What this warranty covers Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEA „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul Subesi Warranty information Productor machine type Country or region Purchase „ Types of warranty service Customer Replaceable Unit CRU Service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices 100 Appendix E. Notices „ Export classification notice 101 Energy Star model information 102 103 Windows „ Wireless interoperability 104 „ Usage environment and your health 105 „ Safety information related to Mobile Broadband 106 107 „ Products with television tuner options installed „ Note to Catv system installerTV tuner information Y560p only 108 „ Example of antenna grounding 109 110 Following notice applies to all countries and regions 111 Electronic emissions notices„ Federal Communications Commission FCC Statement „ Industry Canada Class B Emission Compliance Statement 112 113 „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement 114 „ European Union Compliance Statement Class B Compliance 115 116 117 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 118 Weee and recycling statements„ General recycling statement EU Weee statements 119 Japan recycling statements 120 „ Disposing of a Lenovo Computer Components 121 122 123 Appendix F. Features and Specifications 124Machine Type 20076/4395 IdeaPad Y560p 20077/4397 Form Factor Y460p Appendix F. Features and Specifications Ports 125 Trademarks 126 Index 127 128 Index 129 Do not Return IT to the Store New World. New Thinking.TM