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Lenovo Y560P, Y460P manual Appendix A. Getting help and service

Models: Y560P Y460P

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Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

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Lenovo Y560P, Y460P manual Appendix A. Getting help and service

Contents

Lenovo IdeaPad Y460p/Y560p First Edition September Copyright Lenovo Respective Users Explanation of hard disk capacity Page Page Contents 124 Contents Appendix C. Lenovo limitedAppendix F. Features 126„ Read this first Important safety informationImportant safety information IiiImportant safety information Unpack Important safety information Working place Important safety information On using Important safety information ViiImportant safety information Service and upgrades ViiiGetting to know your computer „ IdeaPad Y460p„ IdeaPad Y560p Getting to know your computerCamera Speakers Power buttonGetting to know your computer Integrated Lenovo SlideNavLeft-side view RJ-45 portUSB port Right-side view „ IdeaPad Y460p „ IdeaPad Y560pESATA/USB Only Y560p AC powerGetting to know your computer USB port Combo port ExpressCard Slot Y560p Optical driveIntegrated wireless device switch Front viewBottom view „ IdeaPad Y560p Processing Unit CPU/ Memory Battery packCentral Compartment Hard disk driveLearning the basics „ Connect to the powerInstall the battery pack „ Read the manualsLearning the basics „ Configure the operating system„ Turn on the computer Putting your computer into sleep state„ Shutting down your computer Using AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery pack „ Handling the battery Using the touchpad Left click button Right click buttonTwo-Finger Scrolling „ GesturesPinch zoom RotatingLearning the basics Three-Finger Flick Using the keyboard „ Numeric keypad„ Function key combinations Fn + Special keys and buttons OneKey Rescue System button Learning the basics Lenovo SlideNav bar Learning the basics Cap Sensor buttons OneKey Theater II buttonSystem status indicators Securing your computer „ Attaching a security lock not supplied„ Using VeriFace „ Using passwordsConnecting external devices „ Using media cards not suppliedLearning the basics Inserting a media card Removing a media card„ Connecting a universal serial bus USB device „ Connecting a Bluetooth device specific models onlyEnabling Bluetooth communications To change the GPU, do the following Using the Internet Wired connection„ Hardware connection „ Software configurationUsing the Internet CableWireless connection Wi-FiSoftware configuration „ Using Wi-Fi/WiMax specific models onlyEnabling wireless connection Hardware connectionOneKey Rescue System OneKey Rescue System„ Introduction OneKey Rescue System OneKey Rescue System Troubleshooting Frequently Asked QuestionsTroubleshooting Where are the recovery discs?What can I do if the backup process fails? Troubleshooting Display problemsProblems on changing graphics processing unit GPU Computer is onPassword problem Forgot my passwordTroubleshooting Keyboard problems Sleep or hibernation problemsComputer does not return from sleep mode and does not work Troubleshooting Computer screen problems Sound problemsTroubleshooting Battery problems Hard disk drive problemStartup problem Troubleshooting OneKey Rescue System problems Other problemsConnected external Replacing the battery Upgrading and replacing devicesUpgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Replacing the hard disk drive Handling a hard disk driveUpgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the WebAppendix A. Getting help and service Appendix A. Getting help and service Getting help around the world „ Be careful about where and how you work Appendix B. Use and care informationCaring for your computer „ Notice of static-electricity Appendix B. Use and care information„ Be gentle with your computer „ Carry your computer properly „ For outdoor use„ Handle storage media and drives properly „ Data safety „ Take care in setting passwords„ Other important tips Appendix B. Use and care information Accessibility and comfort „ Ergonomic information„ What if you are traveling? „ Questions about vision?Maintenance „ General tips for maintenanceAppendix B. Use and care information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Appendix C. Lenovo limited warranty „ What this warranty covers„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix C. Lenovo limited warranty Information „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information„ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEA„ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul SubesiWarranty information Productor machine type Country or region Purchase„ Types of warranty service Customer Replaceable Unit CRU ServiceAppendix C. Lenovo limited warranty On-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices 100 Appendix E. Notices„ Export classification notice 101Energy Star model information 102103 Windows„ Wireless interoperability 104„ Usage environment and your health 105„ Safety information related to Mobile Broadband 106107 TV tuner information Y560p only „ Products with television tuner options installed„ Note to Catv system installer 108„ Example of antenna grounding 109110 Following notice applies to all countries and regionsElectronic emissions notices „ Federal Communications Commission FCC Statement111 „ Industry Canada Class B Emission Compliance Statement 112„ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement113 114 „ European Union Compliance Statement Class B Compliance 115116 „ Japan Compliance Statement for Power line Harmonics „ Korea Class B117 Weee and recycling statements „ General recycling statement118 EU Weee statements 119Japan recycling statements 120„ Disposing of a Lenovo Computer Components 121122 123 Machine Type 20076/4395 Appendix F. Features and Specifications124 IdeaPad Y560p 20077/4397 Form Factor Y460pAppendix F. Features and Specifications Ports 125Trademarks 126Index 127128 Index129 Do not Return IT to the Store New World. New Thinking.TM